Bath & West Mortgages Reviews 

32
TrustScore 4.5 out of 5

4.7

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Rated 5 out of 5 stars

We have just completed our 2nd 2 year fixed rate mortgage deal through Bath & West Mortgage via Josephine and I could not recommended her enough. Her professional, knowledgeable and helpful attitude... See more

Rated 5 out of 5 stars

Another great experience with Josephine! Best broker I have come across. Not only has she managed to get me an awesome deal on my latest refinance but thanks to her knowledge and service/care she took... See more

Rated 5 out of 5 stars

Josephine has been of vital help in the process of my partner and I buying our first property. Going into this process without knowledge of houses, Josephine made the process easy, by being personable... See more

Rated 5 out of 5 stars

Jo was an absolute delight to work with! She was really attentive, quick to respond and always took the time to make sure I fully understood my mortgage deal. She was really helpful with other things... See more

Company details

  1. Mortgage Broker
  2. Financial Consultant

Written by the company

Here at Bath & West Mortgages we have a wealth of experience with mortgage advice. Getting a mortgage can be a challenging and complicated process so we’re committed to helping you to fully understand the broad range of options available. We give our clients two assurances: “Let us deal with it” Buying a property can be a busy time, let us take care of finding and securing the best mortgage offer for you, sourcing an appropriate solicitor / conveyancer for your case, and getting protection and general insurance in place. “One step ahead” We will stay one step ahead at all stages of the process. Our pledge is that you will never have to chase us to get the job done. As well as being experienced with traditional mortgages for first time buyers and existing homeowners, we are also highly experienced in the buy to let market, not only for first time landlords but for professional landlords with large or complex portfolios. Whether you’re buying your first property as a landlord or if you have a complex portfolio, we have the knowledge to deal with all of your finance and insurance needs.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

32 reviews

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4.7

All reviews

(32)

5 reviews in the last 12 months

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Rated 5 out of 5 stars

Josephine’s expertise and advice on our Mortgage

Josephine’s expertise and advice on getting our mortgage was outstanding. We were in a very tricky situation having lived abroad for many years. Josephine managed to secure us a mortgage extremely quickly and we are very grateful. I had sought advice from other Mortgage advisors who did not have any experience in mortgages of this type. We will definitely be using her for our next mortgage.

February 24, 2025
Unprompted review
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Rated 5 out of 5 stars

I honestly cannot thank you enough for…

I honestly cannot thank you enough for all the support and hard work you provided throughout my mortgage process. From start to finish, you were extremely professional, helpful, and always available to answer my questions. You made what could have been a very stressful experience feel smooth and easy.

Your communication was excellent, and you worked incredibly quickly to make everything happen. I truly appreciate your dedication, honesty, and kindness. You went above and beyond to help me secure my home, and I am very grateful.

I would highly recommend you to anyone looking for a mortgage advisor. You provide outstanding service and genuinely care about your clients.
Thank you again for everything you have done for me.

February 8, 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Josephine to get…

I worked with Josephine to get residential and BTL mortgages. She is very helpful and works really fast. My experience was seamless and got offers which perfectly meet my requirements. Highly recommend Josephine and definitely will work again in the future.

October 31, 2025
Unprompted review
Rated 5 out of 5 stars

Josephine is a star!

Josephine took the trouble to work through our unusual requirements, was persistent in chasing down results and kept us informed throughout. Nothing was too much trouble. We are so pleased to have been in safe hands

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Being a first time buyer, Josephine's friendly and helpful approach made the process very simple and straightforward. Everything was explained clearly, questions were always answered and further options explored without hassle. The whole process from advice to application was prompt, efficient and professional. I would have no hesitations using Bath & West Mortgages again once my fixed period comes to an end - would definitely recommend.

August 28, 2025
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Rated 5 out of 5 stars

Great Job!

Josephine has been of vital help in the process of my partner and I buying our first property. Going into this process without knowledge of houses, Josephine made the process easy, by being personable, knowledgeable and punctual on all matters. Her recommended leads have worked well for us. Highly recommend their services.

June 20, 2025
Unprompted review
Rated 5 out of 5 stars

First time buyers

Jo helped my husband and I secure our first mortgage. She has been so helpful throughout the process and has given us a lot of valuable advice and information that we would never have otherwise known. Communication has been excellent and Jo has continuously kept us up to date. She is highly professional and efficient - I won't hesitate to recommend to anyone needing advice.

June 9, 2025
Unprompted review
Rated 5 out of 5 stars

First buy to let

Bought our first buy to let and Josephine was very helpful in walking us through the process. She knew all the key contacts to help us and get us underway

October 1, 2024
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Rated 5 out of 5 stars

Great deal superfast

This is the third mortgage I've arranged with Josephine. I needed a new buy-to-let mortgage at a great rate. Josephine got the application in within a couple of days and I received the firm offer within the week. Exactly the deal i was after. Superfast!

March 7, 2025
Unprompted review
Rated 5 out of 5 stars

Re-mortgage

We have just completed our 2nd 2 year fixed rate mortgage deal through Bath & West Mortgage via Josephine and I could not recommended her enough. Her professional, knowledgeable and helpful attitude was second to none, we really felt like she genuinely had our very best interest needs at heart, great sound and unbiased advice at all times.
Many thanks and god willing she will be there in 2 years time to re-negotiate a 3rd deal for us.

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Another great experience with Josephine!

Another great experience with Josephine! Best broker I have come across. Not only has she managed to get me an awesome deal on my latest refinance but thanks to her knowledge and service/care she took a look into my property and helped me with comparables making me able to refinance my property 15k more than I was expecting to!! Absolutely incredible. Quick, thorough and very very helpful all around! I recommend her to everyone. She has also helped my Dad to understand his mortgage better and offered advice on his situation also. She is brilliant!

March 3, 2025
Unprompted review
Rated 5 out of 5 stars

Bath & West Mortgages - Delivered

Josephine has stayed in contact with me for a good few years, trying to arrange me the right deal, I needed to amalgamate my two mortgages into one manageable mortgage, Josephine found me the best deal for my circumstances and I got exactly what I had been looking for😁
Josephine is very professional and courteous and listens to what you want....very important that bit.

December 10, 2024
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Rated 5 out of 5 stars

Highly Recommend

Jo is an excellent mortgage broker. She has helped me with a number of cases personally and for clients. She is fast, efficient and super professional in all her dealings. Highly recommend.

November 22, 2024
Unprompted review
Rated 5 out of 5 stars

Josephine has been such a great adviser…

Josephine has been such a great adviser during my mortgage journey; always looking for the best deal and providing guidance and support along the process. I have been working with her for the past couple of years and I always go back to her for my next steps. I would highly recommend her; she’s a serious and reliable professional.

November 7, 2024
Unprompted review
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Reply from Bath & West Mortgages

Thanks so much Ana - very kind feedback. Looking forward to continuing to work together :)

Rated 5 out of 5 stars

Great Service, Proactive and Super Helpful

We worked with Josephine for our mortgage, and she was fantastic from start to finish. She stayed on top of everything and made sure we understood the whole process. Any time an issue came up, she was quick to offer a solution, which really helped us out. It felt like she had our back the whole time, and she made things a lot easier than we expected. Definitely recommend working with her!

October 16, 2024
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Rated 5 out of 5 stars

Excellent service

Josephine was extremely knowledgable and helpful with our remortgage. She was always very quick in her communications and everything was explained in a simple and clear way, making it really clear on what we needed to do. This took so much stress out of the whole process. Overall, a really excellent service. Highly recommended.

October 14, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent service and support

My house purchase was not straightforward for a variety of reasons, but Josephine was helpful, professional and efficient throughout ensuring I got this best financial deal. Highly recommended

September 27, 2024
Unprompted review

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