This is my second order from bathlabs. Had a good experience with both in terms of delivery of goods but very quickly a part broke (toilet seat fixing). I contacted them via email to report and they... See more
Company replied
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See what reviewers are saying
Excellent service from Bathlab. Ordered tap on Monday and it arrived on Wednesday. The bath filler was easy to fit and operate and looks great, but as mentioned in previous comments its performance... See more
Company replied
Purchased a rimless back to wall toilet, soft close toilet seat and concealed flush. Products are good quality. Only gripe is the flush plate is a bit cheap and I don't think it will last long. Commu... See more
Company replied
Once our order was placed they kept us updated at all times. The order arrived in the alloted time frame well packed and in great condition except one item the toilet seat which had been damaged in tr... See more
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Company details
Written by the company
BathLab.co.uk is an online bathroom and shower retailer committed to making your dream bathroom a reality. We work direct with our suppliers to provide the latest in bathroom design at highly affordable price. We have been selling bathrooms online for over 15 years, so we know what is important for our customers. Unlike many bathroom retailers, our stock levels are kept updated so that when you buy from us you can relax knowing that your order will be with you soon. We offer free delivery in the UK for orders over £299 and the vast majority of our products can be with you within a few days, some even on a next day basis. If you have any questions or need help with your order, we are more than happy to assist. We are smaller than some of the "giants" in our industry which means we are able to answer our customers far quicker, we take pride in offering a high standard of customer service!
Contact info
United Kingdom
- bathlab.co.uk
4.3
Excellent
141 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
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Very helpful regarding availability and…
Very helpful regarding availability and delivery dates. I ordered a shower tray which was in the sale and needed it to arrive asap over Easter. Greg was very responsive and kept me updated. I would definitely recommend BathLab
April 21, 2025
Reply from BathLab.co.uk
Hi Gill,
Thank you for taking the time to leave us this review and I glad we could help you with this.
Best wishes,
Greg
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Efficiency and courtesy.
April 22, 2025
Reply from BathLab.co.uk
Hi Arabella,
Thank you for your review, it is much appreciated.
Best wishes,
Greg
Amazing customer service
Amazing customer service, very helpful and corresponded very quickly
March 19, 2025
Reply from BathLab.co.uk
Hi Amal,
Thank you for your review and I'm glad you were happy with your experience with us.
Best wishes,
Greg
Reply from BathLab.co.uk
Hi Sam,
Thank you for taking the time to leave us this review, it is much appreciated.
Kind regards,
Greg
What an amazing experience this was
What an amazing experience this was. From great price to really good quality of the products. Communication is outstanding and even months on from purchase very helpful.
January 31, 2025
Unprompted review
Reply from BathLab.co.uk
Hi Ivana,
Thank you for your review, it's great to hear you are so happy with your order.
Best wishes,
Greg
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Reply from BathLab.co.uk
Hi,
Thank you for your kind review and I'm glad to hear the order arrived promptly.
Kind regards,
Greg
Exactly the item I needed and colour…
Exactly the item I needed and colour match to the taps and plug. Delivery took a lot longer then expected.
February 20, 2025
Reply from BathLab.co.uk
Hi,
Thank you for taking the time to leave a review. Sorry that the order took a bit longer than expected, but I am glad that the item was a good match for your bathroom.
Kind regards,
Greg
Hard to fault. Very pleased!
Whole experience was excellent. Proper, considered help when I asked about delivery and the best packing of a delicate item (mirror) I've ever seen. Arrived on time and we're delighted with it. The price was very competitive.
January 16, 2025
Unprompted review
Reply from BathLab.co.uk
Hi Simon,
Many thanks for taking the time to leave us a review, it is much appreciated. I hope the mirror is looking great in it's new home!
Best wishes,
Greg
Professional and courteous service
I ordered a product which was swiftly delivered and excellent quality. It was priced lower than elsewhere. I intended to keep it but it did not fit properly in my new bathroom. Greg was very helpful and understanding and arranged a prompt refund. Can't recommend highly enough.
February 20, 2025
Reply from BathLab.co.uk
Hi,
Thank you for your review and whilst it's a shame that the item was not suitable, I am glad we could assist with the return.
Kind regards,
Greg
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Amazing customer service
I actually bought my radiator from BathLab 18 months ago, but this review is prompted by the incredible customer service I received from Greg when some flaws appeared on Friday. I must've emailed close to 5pm, yet by midday on Monday, he'd arranged for the manufacturer to send me a replacement. I'm really impressed by the prompt, professional and helpful service Greg provided. Thank you!
February 17, 2025
Unprompted review
Reply from BathLab.co.uk
Hi Kate,
Thank you for your review, I'm happy that we could help with this issue quickly for you.
Best wishes,
Greg
Reply from BathLab.co.uk
Hi Dave,
Thanks for your kind review, I'm glad to hear your order arrived promptly.
Kind regards,
Greg
Excellent all round service
Ordered a bathroom mirror on Tuesday morning, arrived Wednesday at 08:30. Because the mirror was supplied with wall plugs and hooks, it was fitted in under an hour. The mirror is good quality, at a competitive price.. Excellent all round service
February 5, 2025
Unprompted review
Reply from BathLab.co.uk
Hi Steve,
Thanks for your kind words, I'm glad to hear that the mirror arrived quickly and is already fitted!
Best wishes,
Greg
Quality Goods & Service
Quality service and goods & I will use you again, infact I have now used you twice.
January 30, 2025
Reply from BathLab.co.uk
Hi Kathy,
Thanks for your review, it's good to hear you are happy with our service and goods.
Best wishes,
Greg
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Very attentive responsive service
Very attentive responsive service. Will definitely use again.
January 29, 2025
Reply from BathLab.co.uk
Hi,
Thank you for your kind words, I'm glad you were happy with the service.
Best wishes,
Greg
Very quick delivery and very responsive…
Very quick delivery and very responsive to queries etc. would recommend any day.
January 7, 2025
Reply from BathLab.co.uk
Hi,
Thanks for taking the time to leave a review, it's great to hear you are happy with your purchase.
Best wishes,
Greg
Good comms, slow return of monies
I ordered a specific bath, which would have been perfect for our new bathroom. Three days later we were contacted to say the bath chosen was no longer in stock and offered us a smaller bath or a refund. I chose the refund and was informed it would be processed and returned 3-5 working days later (02 Jan). On 09 Jan I contacted company to say still had not received refund and on 10 Jan I then received notification that they had cancelled the order and issued a refund which would take 3-5 days to clear.
In fairness, my communications were answered promptly, I was just disappointed that it took so long to get my money back, so I could order a replacement bath.
December 30, 2024
Reply from BathLab.co.uk
Hi Dawn,
Thank you for your review and feedback. Sorry it took a couple of days longer to process your refund than normal, the beginning of the year is always a bit of a hectic period for us.
If we can help with anything else, please do get in touch.
Kind regards,
Greg
Good Experience
They were the best price online for the mirror we purchased. Happy with item and no issues.
January 3, 2025
Reply from BathLab.co.uk
Hi,
Thank you for your review. I am glad to hear you were happy with the mirror!
Bets wishes,
Greg
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Great service
Great service, product and delivery! What more can I say. Will definitely be using bathlab.co.uk for any future bathroom items
January 2, 2025
Reply from BathLab.co.uk
Hi Russell,
Thank you for the kind review.
I'm glad to hear you were happy with your order and hope we can help you again in the future!
Best wishes,
Greg
Amazing service
Bought a mirror which was delivered with a chipped edge. I contacted them and they sent a replacement the next day, no fuss and no quibble. Really appreciate their excellent service.
December 16, 2024
Unprompted review
Reply from BathLab.co.uk
Hi Nick,
Thanks for taking the time to leave us this review and I'm glad we could sort out a quick replacement for you.
Best wishes,
Greg
Refit of a cloakroom
Bought vanity unit, basin, WC pan, cistern, unit and handles. All came well protected and on time. Pleased with the quality. I made a mistake with the order and got through to speak to someone immediately who cancelled that part of the order as requested. I shopped around and found the pricing competitive
November 29, 2024
Reply from BathLab.co.uk
Dear Mrs Baker,
Thank you for your lovely review, it's nice to know you are happy with the items chosen for your cloakroom project.
Best wishes,
Greg
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