First time needing support and they were able to help me troubleshoot and diagnose the issue. I owned one of the originals and after the service experience, how well they stood behind their product b... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just getting started. But evrything has gone smothly so far. Ordering & delivery was easy and prompt. Customer service was very helpful on changing size. Great experience so far
Company replied
I did read a lot of reviews before I commented to the purchase. Not only reviews thru Bathmate, articles online also. One article compared bathmate to extenders, which to me look more difficult to us... See more
Company replied
Although this is my first purchase of any pump I will say it is made very well and really works. I had doubts but after receiving mine and trying out for the past few days I can tell I have gotten lon... See more
Company replied
Company details
Information provided by various external sources
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
Contact info
United Kingdom
- bathmatedirect.com
4.2
Great
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to find th products I was looking for.
Product locations were labeled easy enough for me to figure out where the product is wanted was found. Updated, I didn't completely understand the product i purchased which led to me making assumptions.
February 21, 2025
Reply from Bathmate
Hi,
Thank you for your feedback. I'm glad you were able to find your product on our online store. We always strive to improve our website, I'll be sure to pass your suggestions on to our digital team to get those changes added!
Kind regards,
Jamie
Cant's wait to try
Great information along with testimonials of success made me commit.
February 21, 2025
Reply from Bathmate
Hi J,
Thank you for sharing your feedback. Great to hear that you found the website information and all our customer success testimonials useful!
Kind regards,
Jamie
Easy instructions to determine the size…
Easy instructions to determine the size pump I needed. Checkout was a breeze when ordering the product.
February 20, 2025
Reply from Bathmate
Hi Darrell,
Thank you for your feedback. Glad to hear you had a positive experience on our website!
Kind regards,
Jamie
Only second day using it but loving it…
Only second day using it but loving it so far.
February 13, 2025
Reply from Bathmate
Hi Jacob,
Thank you for sharing your experience. Great to hear you are having fun using the product!
Kind regards,
Jamie
Fun and involved way of increasing size
Very fun and involved way to increase your size if insecure or just want to be larger
February 13, 2025
Reply from Bathmate
Hi Kevin,
Thanks for sharing your feedback, really appreciate your recommendation for the product!
Kind regards,
Jamie
Delivered in time
Delivered in time; high quality product; very good service and app with video to help navigate the new device usage. My husband is pleased so far!
February 12, 2025
Reply from Bathmate
Hi Kelly,
Thank you for your feedback. Great to hear your husband is pleased with the product and found the video content helpful!
Kind regards,
Jamie
Reply from Bathmate
Hi Brian,
Really appreciate you sharing your feedback, thank you! It's always nice to hear about great interactions with our support team, and glad you enjoy the quality of your product.
Kind regards,
Jamie
Nice experience
Nice experience. Suprise discount code sent to email and made it a really good buy. I appreciate the discretion in the billing. This product was recommended highly by a physician I know.
February 17, 2025
Reply from Bathmate
Hi,
Thank you for sharing your experience. It's great to hear you enjoyed savings and took up the worthwhile recommendation from your physician!
Kind regards,
Jamie
Arrived fast have not tried yet
February 10, 2025
Reply from Bathmate
Hi Doug,
Thanks for sharing your feedback. Glad your product arrived quickly and hope you get to try the product soon.
Kind regards,
Jamie
for now just thank you
for now just thank you
and then when I try the article
I tell you really
How do I feel about my results?
February 13, 2025
Reply from Bathmate
Hi Kenio,
Thank you for sharing your feedback. Wish you all the best trying the product and experiencing great results!
Kind regards,
Jamie
Reply from Bathmate
Hi Daniel,
Thank you for your sharing your feedback!
Kind regards,
Jamie
Was an easy page to go through and see…
Was an easy page to go through and see all the items you had, and very fast
February 8, 2025
Reply from Bathmate
Hi Andres,
Thank you for your feedback. It's great to hear you had a experience on our website!
Kind regards,
Jamie
Reply from Bathmate
Hi Norman,
Thank you for your feedback and letting us know you had a prompt delivery!
Kind regards,
Jamie
Reply from Bathmate
Hi Eb,
Thank you for your feedback and sharing your purchase experience!
Kind regards,
Jamie
Reply from Bathmate
Hi Paul,
Thank you for your feedback and sharing your experience on our website!
Kind regards,
Jamie
Quick delivery
January 29, 2025
Reply from Bathmate
Hi Martin,
Thank you for your feedback. Glad your product arrive quickly!
Kind regards,
Jamie
Good device well worth the money.
Works good, easy to use. And you see results after using it, if you keep at it.
February 1, 2025
Reply from Bathmate
Hi Jason,
Thank you for your feedback. It's great to hear you are seeing results, keep up the good work!
Kind regards,
Jamie
Very bad support
Very, very bad support. They can't even answer simple questions. So I'm not even going to try to take their product
August 27, 2024
Unprompted review
For me, pump design didnt work well. They were good offering help, but for my body this did not work well. You do not get a full refund as you pay over 60 dollars to ship back to UK.
Helpful but did not work well.
Having.a.feature now for prepaid return did not help me, I still paid almost 70 dollars.
Your ad is Misleafing stating full return. There is not.
Jb Epperson
Why was my review not published?
June 2, 2024
Unprompted review
Reply from Bathmate
Hi Jabe,
Thank you for providing feedback.
We're sorry to hear that our product did not work well for you despite good help from our dedicated support team.
Please do note that refunds are granted in full, down to the last cent. I understand your frustration. Unfortunately we do not offer free return shipping at this time (although this may change in the near future). We have made a pre-paid returns option available at checkout for protection to assist in rare case where the product is returned.
I hope this helps and wish you all the best.
Kind regards,
Jamie
Beware of Bathmate
Whether the product is legit or not, I haven't got that far, yet. My problem is in their courier service. They use services like DHL and the Royal Mail. Non have a tracking system or customer services system worth buying the product. The company itself doesn't seem to care about the customer which makes me think this company is a scam company.
January 16, 2023
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.