First time needing support and they were able to help me troubleshoot and diagnose the issue. I owned one of the originals and after the service experience, how well they stood behind their product b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Just getting started. But evrything has gone smothly so far. Ordering & delivery was easy and prompt. Customer service was very helpful on changing size. Great experience so far
Company replied
I did read a lot of reviews before I commented to the purchase. Not only reviews thru Bathmate, articles online also. One article compared bathmate to extenders, which to me look more difficult to us... See more
Company replied
Although this is my first purchase of any pump I will say it is made very well and really works. I had doubts but after receiving mine and trying out for the past few days I can tell I have gotten lon... See more
Company replied
Company details
Information provided by various external sources
Discover an effective approach to penis enlargement with Bathmate ✅ The world’s best-selling penis pump ✅ Free Shipping ✅ Real Results ✅ & Guaranteed Satisfaction ✅ Buy direct today! ✅
Contact info
United Kingdom
- bathmatedirect.com
4.2
Great
208 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically replies within 2 weeks
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Reply from Bathmate
Hi
Thank you for the kind words! We're glad to hear you've had a positive experience with us. We’re always working to be even better—so if there's ever anything more we can do, don’t hesitate to reach out.
Appreciate your support
Bathmate
Anybody with true swag has a solid bath mate game
There’s nothing like a hot juicy experience with your bath mate and hot girlfriend in the steam shower in Miami🤑🔥
July 4, 2025
Great customer support and device…
Great customer support and device information in emails sent.
June 21, 2025
I contacted the company several times…
I contacted the company several times to get information on their products.
They could not answer my questions.
I was interested in buying.
But they refused or just could not answer me.
They do not know how to communicate very well, at all.
June 2, 2025
Unprompted review
Reply from Bathmate
Hi Mark,
We’re sorry to hear about your experience—at Bathmate, we take customer care seriously and aim to respond to every inquiry promptly and thoroughly.
There are a number of third-party resellers of our products, and it can sometimes be difficult to distinguish between them and our official team. To ensure you're speaking directly with us, please contact support@bathmatedirect.com and we’ll be happy to answer any product questions you may have.
We’d love the opportunity to assist you properly.
Best regards,
Jamie
Navigating the site was easy.
June 16, 2025
Customer service folks answered all my…
Customer service folks answered all my questions. Site clear and easy to navigate.
Good product lineup.
Fair prices.
Excellent!
June 10, 2025
I purchased a new Bathmate pump for the…
I purchased a new Bathmate pump for the free penis vibrator give away, and received a completely different vibrator as advertised. Misleading. I kept and used the vibrator that was sent and it turned out to be better than expected. So even though it wasn’t the item advertised, I’m satisfied with the end results.
June 1, 2025
Reply from Bathmate
Hi Josh,
Thanks for your review—and we truly appreciate you as a returning customer.
We’ve reviewed your order, and it was shipped during a recent promotion, which included a free Hand Vibe as advertised. Based on the details, it looks like you received the correct promotional item, but we understand how there may have some confusion as other products have similar names in Bathmate Vibe range.
If you feel there’s been a mix-up or the item doesn’t match what you expected, we’d love the chance to make it right. Please reach out to us at support@bathmatedirect.com so we can take a closer look together.
Thanks again for your continued support.
Best regards,
Jamie
My order was shipped with 2 pumps
My order was shipped with 2 pumps, I only ordered 1. The company was not helpful at all in my returning the package.
June 1, 2025
Reply from Bathmate
Hi William,
Thanks for your feedback—and we’re sorry to hear the return process felt frustrating.
We’ve reviewed your order, and it was placed for two identical pumps. If you meant to order just one, we completely understand how that could be an honest mistake. Our team provided return instructions and we're happy to help complete the process if you're still looking to return one of the items.
Please don’t hesitate to reach out again at support@bathmatedirect.com—we’re here to make things right.
Best regards,
Jamie
Promt customer service
Promt customer service. Great advising articles. Informative reviews.
June 1, 2025
Plane and simple
Plane and simple, your product works! No other explanations are needed.
June 5, 2025
not much help from the bath mate people
Easy to order, answered all my questions, can’t wait to try it out , i am disappointed in this product, I can't keep it sealed against my body, I sent a message to the bathmate people, they gave me a response that is the same as I already read on there web site, still can't get it to seal, only seals for about 10 seconds at a time
June 1, 2025
Reply from Bathmate
Hi Patrick,
Thank you for your feedback—and we’re sorry to hear you’re still having trouble getting a proper seal.
We understand how frustrating that can be, and we appreciate you reaching out to our support team. We did provide a detailed set of troubleshooting steps, but since we haven’t heard back, we hope that resolved the issue. If not, we’d really like the chance to help further and get this working properly for you.
Please don’t hesitate to reply to our last message or contact us again at support@bathmatedirect.com—we’re here to help until you’re satisfied.
Best regards,
Jamie
Professional advice and prompt service…
Professional advice and prompt service product that actually works.
May 28, 2025
I know you could probably care less…
I know you could probably care less because you’ve been paid however I never received the Bathmate. I did everything I could to make sure DHL delivered it. But it was never received. Enjoy my money.
May 2, 2025
Reply from Bathmate
Hi Steven,
We’re sorry to hear about your experience.
According to the latest update from courier, your order is currently held in transit pending required ID verification. We’ve forwarded all courier communications and instructions directly to you, and we’re still here to assist if you’d like help completing the process.
If you’re able to provide the requested documentation, we can help move things forward. You can reach us anytime at support@bathmatedirect.com.
Best regards,
Jamie
Great product
May 17, 2025
Fast and helpful with information.
May 17, 2025
You have lots of care
You have lots of care, the real currency of this generation. Thank you for making the product affordable for me. Now I have the right tool to exercise with to help my member perform the optimal way. Great design.
May 16, 2025
You guys did a good job
May 13, 2025
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