Bath panels arrived and all the coating around the edges is not sealed down properly. I emailed them straight away, as instructed, with photos. I emailed again having received no reply. It's been near... See more
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Ordered bath panel, not arrived, no option to call and they don't reply to emails. Requested a refund, uncertain whether will actually get money back. I would not use this company again. Amended 31s... See more
Ordered bath panel online and tried to contact company by telephone and email when after 2 weeks nothing had arrived, with no response. It was only after I stated that I would be attending directors... See more
We ordered panels for a curved bath that we had to cut to size due to uneven floor/bath rim measurements. Product delivered in given time frame and in good condition. Job is now complete and happy... See more
Company replied
Company details
Written by the company
We offer the best selection of quality bath panels and accessories in the world. Our Aqua cloak bath panels are manufactured by us in our own UK factory using the highest quality moisture resistant MDF with the finest high gloss, super matt or wood grain finishes and are available in standard and made to measure sizes, in a variety of thicknesses for straight, corner, offset and P or L shaped shower baths, we can supply colour swatches for you to review in your own home to ensure you get exactly the right finish. As well as selling direct to the general public we are also trusted suppliers to the UK's top Hotel Chains, Construction Groups, Bathroom Showrooms, Plumbers Merchants etc. Trusted by the trade
Contact info
Unit 1 Manor Farm, ME7 2XH, Gillingham, United Kingdom
- sales@bathpanelstore.co.uk
- bathpanelstore.co.uk
2.0
Poor
119 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 47% of negative reviews
Typically replies within 1 week
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Very Poor Communication
I ordered a custom made bath end and side panel for a customer. Everything went smoothly until delivery, when only one panel was received. This was on 5th Feb 2024. I emailed to chase the other panel. I got a reply a few days later with a promise to send out the missing panel. 8 weeks later, and after several ignored emails and attempted phone calls (you can never get through), I still don't have the missing bath panel. I feel that this issue is never going to get resolved if I can't get through on the phone and my emails go unanswered. Terrible customer service!!!
March 26, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry for the frustration this has caused. Receiving only one of the two panels is unacceptable, and the long wait that followed — along with unanswered emails and calls — is not the level of service we aim to provide.
Your missing panel should have been resolved promptly after you first contacted us, and I completely understand why you feel the issue isn’t moving forward. We’re reviewing what went wrong here, as communication gaps like this are something we take seriously and are working hard to improve.
If you’re willing, please email us directly at sales@bathpanelstore.co.uk with your order details so we can prioritise this and get the missing panel issue resolved as quickly as possible.
Thank you again for bringing this to our attention. Your feedback helps us address these problems and improve our service.
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The installation of a custom curved bath panel
The installation of a custom curved bath panel seemed expensive initially, but it turned out to be a high-quality product and a much cheaper option compared to replacing the entire bath. Other stores only offered the latter option as they couldn't identify the original make. The service was speedy and the installation was spot on. Both the store and the installer went above and beyond to ensure we got what we needed. They even questioned our original choice of colour and sent out a swatch to confirm. Thank you!
March 5, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for sharing your experience — we’re delighted to hear that the custom curved panel turned out to be the right solution and a far more cost‑effective option than replacing the entire bath. Curved models can be tricky when the original manufacturer isn’t identifiable, so it’s great to know we were able to help where other stores couldn’t.
I’m really pleased the service felt speedy, the installation went smoothly, and that the team took the extra steps to make sure the colour was perfect before going ahead. That attention to detail is exactly what we aim for.
We truly appreciate your feedback — and we’re glad you’re happy with the final result. Enjoy the refreshed bathroom!
Avoid. Not even worth one star
I ordered a trade pack bath panel , Gloss white in a modern style .
I unpacked the panels to find most of the 100mm panels to have lumps or bubbles under the finished surface , this product is manufactured to a very low standard , only finished on one side and not worth the money .DO NOT BUY customer service does not exist .
After emails and continuous phoning to a number which no one answers , I have no way of getting my money back .
February 12, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear about the condition of the panels you received. Lumps or bubbles under the surface are absolutely not acceptable, and you should never have received anything below the standard we aim to deliver.
I’m also sorry for the difficulty you’ve had trying to reach us. Your emails and calls should have been picked up promptly, especially when you’re trying to report a quality issue and request a refund. I understand how frustrating it is to feel ignored, and this is something we are actively working to improve.
If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can review the issue and arrange the appropriate resolution as quickly as possible.
Couldn’t be happier
I read the bad reviews and almost didn’t use bath panel store but I couldn’t find anyone else that made custom bath panels
I ordered a custom bath panel on a Monday, panel arrived on the Friday and was a perfect fit and looks fantastic!
The panel needed to be cut to exact requirements to accommodate boxed in piping which included some angled cuts. As I said earlier, the fit is perfect, I couldn’t be happier
When I ordered the panel, I received an email, when the panel was being manufactured, i received an email and when the panel was dispatched I received an email and a tracking Id
I also emailed the company before I ordered the panel with some questions and they replied in a day or two
Based on my experience, I would recommend bath panel store and would use again
February 18, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for taking the time to share your experience — we’re delighted to hear how well everything went. Custom bath panels with boxed‑in pipework and angled cuts can be tricky, so it’s great to know the panel arrived quickly, fitted perfectly, and looks fantastic in place.
We really appreciate you giving us a chance despite the mixed reviews you’d seen. It’s also good to hear that the order updates and email communication helped reassure you along the way.
Thank you again for your recommendation — it means a lot to the whole team. We’re glad you’re so happy with the result and would be more than happy to help again in the future.
Never respond to emails
Never respond to emails, never answer phones. We need our money back and with no returns process on their website we have no way of getting it back.
February 11, 2024
Unprompted review
Reply from Bath Panel Store Limited
Thank you for sharing your feedback, and I’m genuinely sorry for the difficulty you’ve had trying to reach us. You should always receive a response when you need support — especially regarding a return — and it’s clear we didn’t meet that expectation here.
We understand how frustrating it is to feel stuck without a clear returns process, and we’re reviewing our communication channels to ensure enquiries are picked up promptly.
If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can resolve this for you as a priority. Thank you for bringing this to our attention.
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Awful company
Awful company, avoid them and toilet seat store (they are one and the same thing) at all costs. I ordered a toilet seat bar hinge in what was supposed to be of "solid brass construction" with stainless steel fittings. What arrived was an awful lightweight die cast piece of chinese generic rubbish I could have bought for a quarter the price. Trying to get hold of them so I can return for a full refund is impossible. They dont answer the phone, there is no live chat and they dont respond to the electronic forms I have submitted either.
December 7, 2023
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear how disappointed you were with the hinge you received. You should never receive a product that feels below the standard described, and I understand how frustrating it is when the quality doesn’t match your expectations.
I’m also sorry for the difficulty you’ve had trying to reach us. Your calls, messages and return request should have been picked up promptly — especially when you’re trying to arrange a refund. Not being able to get through is unacceptable, and it’s something we are actively working to improve.
If you’re willing, please contact us directly at sales@toiletseatstore.co.uk with your order details so we can review the issue and arrange the appropriate resolution as quickly as possible.
No refund, terrible customer service
Really disappointing and extremely frustrating experience. I ordered a bath panel and cancelled 15 hours later as I realised it was the wrong depth. I knew that their T&Cs said you could cancel within 24 hours for a full refund but, even though I emailed about 8 times and called, the bath panel arrived at my door a week later. I refused delivery as I didn’t want to pay return fees for something I had cancelled. Then, after 10 days of emails with no response, they refunded me 50% of the price, citing their policy on needing to cancel within 24 hours! I have email proof that I cancelled within 15 hours, but they appear to have ignored this repeatedly. I know many other people who have experienced customer service issues with this company but i stupidly hoped it wouldn’t happen to me! I am now over a £100 out of pocket, with no hope of getting my money back as I have never received an email response from them. I sadly don’t recommend this business at all.
November 5, 2023
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share such a detailed account of your experience. I’m genuinely sorry for the frustration this has caused — especially when you cancelled well within the 24‑hour window stated in our terms.
Your cancellation email should have been acknowledged promptly, the order should not have been dispatched, and you certainly shouldn’t have had to refuse delivery or chase repeatedly for a response. The partial refund you received clearly doesn’t reflect the circumstances you’ve described, and I understand why you feel let down.
We’re reviewing what went wrong here, as communication gaps like this are unacceptable and not the standard we aim to provide. If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details and your original cancellation email so we can reassess this properly and work toward a fair resolution.
Thank you again for highlighting this — your feedback helps us address these issues and improve our service.
Quality of item and packaging poor.
Ordering and delivery: This was the only supplier I could find that could supply a replacement plinth for an otherwise perfectly good existing gloss white panel. The plinth arrived exactly when expected but the packaging was inadequate. The plinth was placed loosely between two very roughly cut bits of cardboard and taped round with a few bits of parcel tape. The plinth was able to move around inside the package and all four sides were visible and accessible from outside the package. When opened one end has clearly been water damaged. Miraculously, considering the packaging, there was no other damage.
Quality: The plinth was described as vinyl wrapped but was actually not wrapped or coated on the back. The plinth we were replacing was coated on the back so it is disappointing I am having to replace it with an inferior (already water damaged) product. I won't be ordering from this supplier again but will be heading for my local plumbers merchant instead.
September 11, 2023
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share such a detailed review. I’m really sorry to hear about the condition of the plinth on arrival and the poor packaging you described. A product should never arrive with water damage, and the packaging should certainly not leave it exposed or able to move around — that’s not the standard we aim to deliver.
I’m also sorry that the construction of the plinth didn’t meet your expectations. While some of our vinyl‑wrapped products are coated on the front face only, this should have been clearer in the description, and I understand why the difference compared to your previous panel felt disappointing.
Your feedback on both packaging and product clarity is extremely valuable, and we’ll be reviewing these areas to prevent similar issues in future.
If you’re willing, please contact us at sales@bathpanelstore.co.uk with your order details so we can look into this properly and arrange an appropriate resolution.
Great product and company
What a great idea this is, panels to replace your tired,cracked original panel. And what a lovely person Brendan is. No he doesn't answer the phone. But he answered every emailed query I sent him promptly and politely. Our original order arrived with the packaging damaged so as per Brendan's instructions we refused to accept it. Brendan sent out a replacement within 48 hours. We had hired a handyman to fit it for us, unfortunately he was not able to do it so we did it ourselves. We built a frame for the panels using flexible mdf and a couple of batons, stuck on the panels and siliconed it in. It looks amazing we are so pleased with it. Honestly buy with confidence from this company, the product is excellent and Brendan is very responsive and helpful.
August 4, 2023
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for such a thoughtful and detailed review — it really means a lot. I’m delighted to hear that the replacement panel arrived quickly and that everything worked out smoothly after the initial packaging issue. Your understanding and patience were genuinely appreciated.
It’s great to hear that you managed the installation yourselves and achieved such a fantastic result. Building a frame with flexible MDF and battens is a smart approach, and I’m glad the panels helped bring everything together.
Thank you again for your kind words and for recommending us so strongly. I’m really pleased you’re happy with the finished look — enjoy the refreshed bathroom
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Please do not be concerned
Please do not be concerned, as we initially were, if your experience with the Bath panel Store Limited does not get off to a great start.
Let me explain...we ordered a couple of Bath panels that arrived without the LED Lights.
It was difficult to make contact with the Company but after committing our frustration to paper we received an instant response and the LED Lighting arrived the next day.
What we know now that we did not know when we placed our order is that this is only a small manufacturing company that works in a very loud workshop so it is difficult for them to juggle manufacturing and customer services.
Having worked in both retail and hospitality management for more years than I care to remember, customer service is also about complaint handling and this is where our experience went from negative to positive.
I therefore felt compelled to write a review on the basis that we do like to treat people with kindness...thinks do not always go right and we may not be aware of the struggles that businesses face. Things are not always what they seem.
So if at first you don't succeed in making contact pleae try again - we are delighted with our Bath Panels ...now with LED Lighting!
June 13, 2023
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for taking the time to share such a thoughtful and balanced review. We really appreciate your patience and understanding, and we’re delighted to hear that everything was resolved quickly once we were made aware of the missing LED lights.
You’re absolutely right — as a small manufacturing team working in a busy workshop, we don’t always pick up messages as fast as we’d like, but we’re committed to putting things right the moment an issue is raised. It means a lot to hear that our handling of the situation turned your experience around.
Your kindness, perspective, and willingness to give us the chance to fix the problem genuinely make a difference. We’re thrilled that you’re happy with your panels and the LED lighting now they’re all in place.
Thank you again for your understanding and for sharing such a generous review. Enjoy the new setup — it sounds fantastic.
Nice quality bath panel
We really like our bath panel. It is gloss but not so much to look cheap. It seems like good quality so far. Obviously not yet tested over time. Delivery as stated that it would be. Bespoke and it fits well.
March 17, 2023
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to leave this lovely review. We’re really pleased to hear that your bespoke panel arrived on schedule and that the gloss finish feels high‑quality without looking overly shiny. It’s great to know the fit is spot on too.
We appreciate your early feedback, and we hope the panel continues to perform well over time. If you ever need anything in the future, we’re always here to help. Enjoy the refreshed bathroom!
Poor Quality Product and Rubbish Customer Care
Whist the Bath Panel we purchased was of good quality, the toilet seat lasted just a few months before it started to fall apart, numerous emails have been ignored and I have received no feedback from this Company at all, very poor Customer Care.
I won't recommend using their services to anyone!!!
March 25, 2023
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the issues with the toilet seat and the difficulty you’ve had getting a response from us. A product failing after only a few months is not acceptable, and your emails should never have gone unanswered — especially when you were trying to resolve a problem.
I’m glad to hear the bath panel met your expectations, but I completely understand how the situation with the toilet seat and the lack of communication has overshadowed that. This isn’t the level of customer care we aim to provide, and your feedback highlights an area we need to improve urgently.
If you’re willing, please contact us directly at sales@toiletseatstore.co.uk with your order details so we can look into this properly and arrange the appropriate resolution.
Thank you again for bringing this to our attention. Your comments help us address these issues and improve our service.
Ordered 2 panels from ‘bathpanelstore’…
Ordered 2 panels from ‘bathpanelstore’ for our renovation home and it was honestly the finished part to our puzzle!They were amazing. I really can’t fault this company what so ever, was pleasure to buy from and deal with.
February 22, 2023
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that the panels were the perfect finishing touch for your renovation — that’s exactly what we hope for with every order.
It’s wonderful to know you found the whole experience smooth and enjoyable, and we truly appreciate your kind words about the service. Feedback like this means a lot to us.
Wishing you all the best with the rest of your renovation — and thank you again for choosing us!
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Panels arrived on day agreed and in…
Panels arrived on day agreed and in perfect condition thanks to the really good packaging. Panels are high quality and look fantastic now fitted.
February 9, 2023
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for your feedback — we’re really pleased to hear the panels arrived exactly as expected and that the packaging kept everything in perfect condition. It’s great to know you’re happy with the quality and that they look fantastic now they’re fitted.
We really appreciate you taking the time to share your experience, and we hope the panels continue to serve you well. If you ever need anything in the future, we’re always
Don't buy from this company
We search high and low for bath panels without a plinth and found this company online. We have just unpacked them and one is warped and it turns out to be painted MDF which we could have bought from anywhere so have wasted £297.45. We should have read the reviews so its partly my fault but the prices charged for something I could have bought from B & Q and painted myself is shocking especially when I expected a quality wooden product. DO NOT BUY. You will be disappointed and as angry as we are
January 26, 2022
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your feedback, and I’m genuinely sorry to hear how disappointed you were when unpacking your panels. A warped panel is absolutely not acceptable, and you should never receive a product in anything less than perfect condition.
I’m also sorry that the construction didn’t match what you expected. Our panels are made from moisture‑resistant MDF and finished to order, but it’s clear that the product you received didn’t meet the standard we aim to deliver — and that understandably left you feeling let down.
We’d really like the opportunity to put this right. If you’re willing, please contact us at sales@bathpanelstore.co.uk with your order details so we can review the issue and arrange the appropriate resolution.
Bespoke product - bespoke service
Ordered a bespoke bath panel with fixing kit. Arrived within the estimated timeframe and fitted perfectly, no damage or issues. I didn't need the fitting kit so that was returned without hassle.
I had no issue with the company or courier.
May 20, 2021
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your feedback — we’re really pleased to hear that your bespoke panel arrived on schedule, fitted perfectly, and reached you in great condition. It’s also good to know the return of the fixing kit was quick and straightforward.
We’re glad everything went smoothly with both the order and delivery. If you ever need anything in the future, we’re always here to help. Enjoy the new panel!
Appalling, avoid at all costs
Ordered a panel which arrived late thanks to DX. Unfortunately the courier didn’t wait while we checked it (they never do now) but we checked it and it was damaged on one corner. I emailed the company within 15 minutes of delivery and got an automated response saying that they’d review it. I’ve received no response from the company despite more emails, online messaging and trying to phone them. They never answer the phone, all their operators and constantly busy (I don’t think they have any!).
PLEASE - whatever you do DON’T buy from bathpanelstore because if you have any problems they really don’t care.
May 11, 2021
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear about the damage to your panel and the difficulty you’ve had getting a response from us. When something arrives in less than perfect condition, you should be able to reach us quickly so we can put it right — and it’s clear that didn’t happen here.
Your email within 15 minutes of delivery should have been acknowledged properly, not just with an automated message, and I understand how frustrating it is to feel ignored when you’re trying to report a courier‑related issue. We’re reviewing our communication processes to ensure messages are picked up far more reliably.
If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can look into this as a priority and arrange the appropriate resolution.
Thank you again for highlighting this — your feedback helps us improve.
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Satisfied Customer
I’m not sure how this store has had so many negative reviews.
I have searched and searched for a corner bath panel in coffee but as my bath is quite old no-one appears to make them anymore.
I had no problems. Ordered a custom made panel online, had a confirmation email of the order. The next day, had another email to let me know it had entered the “manufacturing” stage, and another a few days later to let me know of the date and time of delivery by DX. It arrived 2 days after the given date but I was emailed to say the exact date it would arrive. It arrived extremely well-packaged and without problems.
I did insist the delivery driver waited while I opened and checked the contents as SO MANY negative reviews and the email from the company advised this. It is in situ and looks great. Time will tell how it will 'weather' but I am really pleased with it so far, So don't be put off by all the negatives, I very nearly was but am glad I decided to risk it.
March 26, 2021
Unprompted review
Reply from Bath Panel Store Limited
Thank you so much for taking the time to share such a detailed and balanced review. We’re really pleased to hear that your custom corner panel arrived safely, was well‑packaged, and fits your older bath perfectly — panels in specific colours like coffee can be hard to source, so it’s great to know we could help.
It’s also reassuring to hear that the order updates and delivery notifications kept you informed throughout the process. We completely understand why you wanted to check the panel on arrival, and we’re glad everything was in perfect condition once opened.
Your comments about giving us a chance despite the negative reviews mean a lot. Feedback like yours helps show the full picture, and we’re delighted that you’re happy with the result so far.
Thank you again for your trust — we hope the panel continues to look great for years to come.
Don't use
Don't use. Bought a bath panel which was delivered without the plinth I ordered and was beaten up (three of four corners dented). I complained and was sent a standard form email saying that I should have inspected the goods on delivery. So I guess I should have kept the DX delivery driver on the doorstep for twenty minutes while I checked that my £120 order of MDF was intact. Remember this is just MDF. Go to B&Q, buy a sheet for £12, paint it and save yourself having to deal with this shower.
March 1, 2021
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your experience, and I’m genuinely sorry to hear that your panel arrived damaged and without the plinth you ordered. You should never receive a product in that condition, and missing items are completely unacceptable.
I also understand your frustration with the response you received. While we do encourage customers to check deliveries on arrival, that doesn’t change the fact that the panel should have arrived in perfect condition in the first place — and your concerns should have been handled with more care and clarity.
We’d really like the opportunity to put this right. If you’re willing, please contact us directly at sales@bathpanelstore.co.uk with your order details so we can review the issue properly and arrange the appropriate resolution.
Thank you again for highlighting this — your feedback helps us improve both our packaging standards and our customer communication.
Poor bath panel finish
ordered the fixing kit with the bath panels and it didn’t arrive with the order however this was sent quickly when reported so thank you for that. However the quality of the panels is poor it would appear on making these panels that dirt or similar had got between the finish and caused slightly bumps which shouldn’t have passed quality control so would not be recommending this company
February 28, 2021
Unprompted review
Reply from Bath Panel Store Limited
Thank you for taking the time to share your feedback. I’m glad to hear the missing fixing kit was sorted quickly, but I’m genuinely sorry that the finish on your panels wasn’t up to the standard you expected. Any imperfections caused by debris or dust during production should never make it past quality control, and I completely understand your disappointment.
We take issues like this seriously, and we’d really appreciate the chance to look into it properly. If you’re willing, please contact us at sales@bathpanelstore.co.uk with your order details and a photo of the affected areas so we can review the problem and arrange the appropriate resolution.
Thank you again for bringing this to our attention — your feedback helps us improve our processes and product quality.
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