I’d like to say how amazing the customer service rep Charlotte was when I found out I had a damaged item. Nothing was too much trouble, she was super helpful and apologetic, these things happen !! Ho... See more
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About Bathroom Mountain
Written by the company
Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.
We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.
Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.
ServiceOur dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.
ProductOur extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.
PriceWith a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.
Store LocationsWe welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.
Written by the company

- Affordable Luxury:
- Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
- Customer-First Approach:
- We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
- Swift UK-Wide Delivery:
- We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
- Your Opinions Shape Us:
- Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.
Contact info
Harewood Street, , ST6 5DX, Stoke-on-Trent, United Kingdom
- 01782 405047
- customer.service@bathroommountain.co.uk
- bathroommountain.co.uk
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Classy, well-built bathroom drawers
Product info accurate. Very good finish to cabinets; drawers slide out and in smoothly, with soft close. Transformed the look and feel of our small bathroom. Great value for money. Delivery swift and within time window given. We have bought 3 x sink + storage units over the past few weeks - recommend this company for their quality products and service without hesitation.
Caitlin was quick and precise in…
Caitlin was quick and precise in attending to our query and sorted the issue in a proffessional manner
Laura was a gem helping us pick out…
Laura was a gem helping us pick out various items for bathroom, and very knowledgeable. Pleasure to deal with.
Caitlin was extremely helpful and got…
Caitlin was extremely helpful and got the problem sorted straight away
Helpful Customer service
Muhammed was polite, very patience and helpful . The delivery service is exceptional with this company .
Really happy!
Saba was really helpful. The process was easy. Thank you!
Iqra was extremely prompt and efficient…
Iqra was extremely prompt and efficient and arranged for replacement of a damaged item immediately
Abdul basit is the best
Abdul basit is the best, helped solve all my problems
The man who dealt with me was brilliant.His name was heder
The man who dealt with me was brilliant.
Lovely website
Lovely website, easy to navigate. Order came very quickly as yet not been installed yet but the furniture likes good.
Muhaamed was really helpful with his…
Muhaamed was really helpful with his advice and helped me order the correct items and advised me what to do when the incorrect item arrives. Thank you!
prompt and professional service
Helpful friendly person on the end of…
Helpful friendly person on the end of the line
Had an issue with the website
Had an issue with the website. Had to call customer service. MUNEEZA sorted out my order
Product shipped on time,unfortunately…
Product shipped on time,unfortunately it was faulty.
Processed a full refund very quickly,with a supportive approach.
May use AI-assist with repliesRead more
Terrible service - still waiting for product
My experience with Bathroom Mountain has been awful. I ordered a sink cabinet along with a tap and waste. The sink, tap and waste arrived the next day but no cabinet. The sink rests on the cabinet (they are sold as one) so is useless without the cabinet. I called Bathroom Mountain and was told someone would call me back. Noone did. I left it one more day as the delivery man had said the cabinet would arrive the next day. I then called again. I was told the cabinet would arrive the next day (Friday). The cabinet arrived on Friday but it was broken. Bathroom mountain asked me to complete damage form which I did immediately. A couple of hours later they emailed asking for a photo of the whole cabinet (the form asked for a photo of the damage and would only allow one photo). I emailed additional photos. I then received an email telling me they would send a replacement and asking me when I would like this. I replied by return that I would like it the next day. I didn't hear back. I phoned again this morning and was told they would send it out today. I have the impression it wouldn't have been sent if I hadn't called. We have refurbished our bathroom and have a toilet and shower but no sink due to this debacle. I understand things happen but the customer service has been terrible. I recommend avoiding this company.

Reply from Bathroom Mountain
Very good customer service
Very good customer service which I needed to call due to web page not working with payment. Junaid -ur-Redman was extremely helpful and professional and solved my issue quickly he also as a compliment to me being inconvenienced let me off the delivery charge.
Thankyou Junaid.
Delivery was excellent and delivered in my time line.
Abdul Basit was particularly useful.
Abdul Basit was particularly useful.
Good customer service from him.
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