Bathroom Mountain Reviews 

36,483
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 11,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional customer service, highlighting staff members who are helpful, efficient, and quick to resolve issues. Many appreciate the prompt and effective support, especially when dealing with damaged items or order changes. Reviewers also commend the fast delivery service, noting that products often arrive quickly, well-packaged, and in good condition. However, some people mentioned experiencing issues with delivery, such as incomplete orders or multiple failed attempts to receive items. A few other people also felt that communication regarding these delivery problems was lacking, leading to frustration and delays in resolving their concerns.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many describing items as excellent, good... See more

Staff

Reviewers mention positive feedback about staff, highlighting their helpfulness and professionalism in... See more

Delivery service

Users describe positive interactions with delivery service, frequently praising the speed and efficiency of... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness and efficiency... See more

Service

Customers consistently note positive experiences with service, often describing it as first-class, efficient,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’d like to say how amazing the customer service rep Charlotte was when I found out I had a damaged item. Nothing was too much trouble, she was super helpful and apologetic, these things happen !! Ho... See more

Rated 5 out of 5 stars

Excellent service. Products arrived in good condition, well packed. The delivery drivers helped check the contents were not damaged and took photos as well apart from the shower door which is flat pac... See more

Rated 5 out of 5 stars

Great customer service resolving a damage shower handle. With massive thanks to MUQADDIS! I should have also updated my previous dissatisfied review but have not had the chance to do that yet but... See more

Rated 5 out of 5 stars

After a few initial problems we finally got there, all products are spot on. The customer service and communication from Mussab is second to none he is impeccable in everything he has done, cannot th... See more


Company details

  1. Bathroom Supply Store

About Bathroom Mountain

Written by the company

Welcome to Bathroom Mountain, where we take pride in helping you create the bathroom of your dreams without breaking the bank. We recognise that the bathroom is far more than just a functional space—it's a sanctuary for relaxation and rejuvenation.

We firmly believe that a bathroom is the most important room in the house. Whether it's a brisk morning shower, a soothing evening soak, or a bath-time haven for rubber ducks and muddy dogs, the bathroom plays an essential role in our daily lives.

Uncompromising on quality and design, we're committed to offering you unbeatable prices and year-round savings. From contemporary aesthetics to traditional craftsmanship, everything you need for your perfect bathroom is available at everyday, low prices.

Service

Our dedicated customer service team stands ready to provide expert advice and guidance via online chat, email, or telephone. Whichever communication channel you prefer, we aim to deliver exceptional customer service to assist with any queries, needs, or concerns you may have.

Product

Our extensive range features a variety of bathrooms and accessories to suit every taste and budget. From complete bathroom suites to individual elements like mirrors and accessories, we've got everything you need to realise your dream bathroom.

Price

With a focus on affordability, we offer fantastic low prices on all our products. Plus, enjoy free next-day delivery on orders over £399 to most UK postcodes. We regularly run promotions to ensure our prices remain highly competitive.

Store Locations

We welcome you to visit us at our stores in Stoke-on-Trent, Basildon and Stockton-on-Tees, where you can explore our ranges in person.

Written by the company

Affordable Luxury:
Every bathroom product is thoroughly scrutinised to meet our stringent quality standards. Our competitive pricing ensures you don't have to compromise on quality, and we offer free next-day delivery on orders over £399 to most UK postcodes. Explore our full range on our website.
Customer-First Approach:
We're devoted to delivering an effortless shopping experience. Our friendly customer service team is at your disposal, offering expert advice or bespoke quotations via online chat, email, phone, WhatsApp, or social media platforms.
Swift UK-Wide Delivery:
We provide free next-day delivery on orders over £399 to a broad spectrum of UK postcodes. Additionally, our Stoke-on-Trent, Basildon, and Stockton-on-Tees showrooms offer the opportunity to see our extensive range in person.
Your Opinions Shape Us:
Your feedback, whether it's glowing praise or constructive criticism, is invaluable to us. Our senior management team reviews all customer feedback as part of our commitment to continuous improvement. Your perspectives are integral to our strategy and help us serve you better, each and every day.

Contact info

4.8

Excellent

TrustScore 5 out of 5

36K reviews

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4.8

All reviews

(36,483)

10,950 reviews in the last 12 months

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Rated 5 out of 5 stars

Classy, well-built bathroom drawers

Product info accurate. Very good finish to cabinets; drawers slide out and in smoothly, with soft close. Transformed the look and feel of our small bathroom. Great value for money. Delivery swift and within time window given. We have bought 3 x sink + storage units over the past few weeks - recommend this company for their quality products and service without hesitation.

July 20, 2026
Rated 5 out of 5 stars

Lovely website

Lovely website, easy to navigate. Order came very quickly as yet not been installed yet but the furniture likes good.

July 17, 2026
Rated 1 out of 5 stars

Terrible service - still waiting for product

My experience with Bathroom Mountain has been awful. I ordered a sink cabinet along with a tap and waste. The sink, tap and waste arrived the next day but no cabinet. The sink rests on the cabinet (they are sold as one) so is useless without the cabinet. I called Bathroom Mountain and was told someone would call me back. Noone did. I left it one more day as the delivery man had said the cabinet would arrive the next day. I then called again. I was told the cabinet would arrive the next day (Friday). The cabinet arrived on Friday but it was broken. Bathroom mountain asked me to complete damage form which I did immediately. A couple of hours later they emailed asking for a photo of the whole cabinet (the form asked for a photo of the damage and would only allow one photo). I emailed additional photos. I then received an email telling me they would send a replacement and asking me when I would like this. I replied by return that I would like it the next day. I didn't hear back. I phoned again this morning and was told they would send it out today. I have the impression it wouldn't have been sent if I hadn't called. We have refurbished our bathroom and have a toilet and shower but no sink due to this debacle. I understand things happen but the customer service has been terrible. I recommend avoiding this company.

July 28, 2026
Unprompted review
Bathroom Mountain logo

Reply from Bathroom Mountain

Hi,

We're sorry to hear how frustrating your experience has been. We completely understand how disappointing it was to receive the sink before the cabinet, and then find the cabinet arrived damaged, especially when this left you unable to complete your bathroom installation.

We're pleased that we've now been able to provide a solution that you're happy with.

Best Wishes
The Bathroom Mountain Team

Rated 5 out of 5 stars

Very good customer service

Very good customer service which I needed to call due to web page not working with payment. Junaid -ur-Redman was extremely helpful and professional and solved my issue quickly he also as a compliment to me being inconvenienced let me off the delivery charge.
Thankyou Junaid.
Delivery was excellent and delivered in my time line.

August 3, 2026
Unprompted review

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