The customer service is fabulous. I always feel heard and the Batmaid team responds to my questions or requests almost immediately. The quality of cleaning is always very high, and my home smel... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Everything very clean as requested Very professionell and nice as a person
Excellent, top quality service in Lugano, with helpful customer service. Thank you!
Company replied
Super professional! I had some issues at the beginning, but Batmaid service resolved it for me very fast and now I am very happy with results.
Company replied
Company details
Written by the company
Switzerland’s 1st on-demand home cleaning platform. Book your declared and insured cleaner at batmaid.ch #batmaid #ethicalcleaning #fightblackmarket
Contact info
Via Canova 15, 6900, Lugano, Ticino, Switzerland
- +41-91-967-12-18
4.6
Excellent
29 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Everything very clean as requested
Everything very clean as requested
Very professionell and nice as a person
September 9, 2025
The customer service is fabulous
The customer service is fabulous. I always feel heard and the Batmaid team responds to my questions or requests almost immediately.
The quality of cleaning is always very high, and my home smells wonderfully clean upon reentry :)
I sense the training for the cleaning agents could be expanded to ensure they illustrate common sense in other people's homes, such as: throwing broken glass away, and closing outside doors before leaving a premise.
August 13, 2025
Great cleaning
Excellent, top quality service in Lugano, with helpful customer service. Thank you!
July 23, 2024
Unprompted review
Reply from Batmaid - Lugano
Hello,
Thank you so much for your kind words! We're thrilled to hear you had a great experience in Lugano and appreciated our service and support.
Best regards,
Lucas for Batmaid
Super professional!
Super professional! I had some issues at the beginning, but Batmaid service resolved it for me very fast and now I am very happy with results.
February 24, 2022
Reply from Batmaid - Lugano
Dear Izabela,
Thank you for taking your time to share your experience with us. We work really hard to provide our clients with an excellent service, so I am delighted to hear that you are happy with the services offered by Isabel.
Our Customer Support team remains at your entire disposal should you have any questions and wishes you a lovely afternoon!
Sincerely yours,
Charlotte for Batmaid
Super great service and professional
December 8, 2021
Unprompted review
Reply from Batmaid - Lugano
Dear Ricardo,
We appreciate you supporting us with your positive review! We're thrilled to know that our services answer your needs.
Thank you!
Best wishes,
The Batmaid Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.