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BatteryBuy.us is specialized in providing high quality replacement batteries for HP, Acer, Apple, Asus, Dell, Fujitsu, IBM, Lenovo, Samsung, Sony, Toshiba, Samsung, MSI, Fujitsu, lenovo...
5650 Grace Pl,CA, 90022, Commerce, United States
First time purchase. Installed and started immediately. Now try and wait time to know if this HP battery will work same as described.
Reply from Batterybuy
Dear Customer,
Thank you for your first purchase! We’re glad the installation was smooth and your laptop started right away. Our HP replacement batteries are built for reliable performance, and we’re always here if you need support.
Best regards,
batterybuy.us Team
my notebook is not acknowledging the battery, it won't report and shows -1 mwh, the same as the dead battery I replaced. Don't understand, HP says no battery detected. No instructions with battery, if there are special install instructions like discharging. No literature and wasted 2 plus weeks waiting. Never again.
Reply from Batterybuy
Dear Customer,
Thank you for your feedback and suggestions. We sincerely apologize for the issues you have encountered with the new battery. We have sent troubleshooting steps to you via our customer service email, and we kindly ask you to follow these instructions to help us assist you more effectively.
Please note that all batteries are thoroughly tested before shipment to ensure they are functioning properly. If you continue to experience problems, please feel free to reach out to us and provide any relevant videos or images so we can offer further support. Additionally, please rest assured that our products come with a one-year warranty.
Thank you again for your understanding and patience.
Best regards,
batterybuy.us Team
Took it a while to get here but exactly what I needed.
Reply from Batterybuy
Dear Customer,
Thank you for your patience and for sharing your experience. We're glad to hear that you received exactly what you needed. We appreciate your understanding regarding the delivery time and look forward to serving you again in the future.
Best regards,
batterybuy.us Team
Bought my Razer battery replacement for a good price. It’s was a good fit and with good packaging. Would buy again but hopefully this battery lasts longer
Reply from Batterybuy
Dear Customer,
Thank you for purchasing your Razer battery replacement from us. We're glad to hear that it fit well and was packaged securely. Should you have any further questions or need assistance, please don't hesitate to contact us.
Best regards,
batterybuy.us Team
Battery didn't work, when contact them they told me to reinstall and record and blah blah, as I have the time to waste, the minimum expectations of a new product, it's that works without any issue, as I can see, it's very common in this company, DO NOT BUY ANYTHING FROM THIS PLACE.
Reply from Batterybuy
Dear customers,
We're sincerely sorry to hear about your experience and the frustration it has caused you. We understand that receiving a product that doesn't work as expected can be incredibly disappointing, and we apologize for any inconvenience it has caused.
We strive to provide high-quality products and excellent customer service, and we're disappointed to learn that we fell short of your expectations in this instance. Your feedback is important to us, and we will use it to improve our processes and ensure that similar issues do not occur in the future.
If you would like further assistance or if there's anything we can do to rectify the situation, please don't hesitate to reach out to us. We value your business and hope to have the opportunity to regain your trust in the future.
Again, we apologize for any inconvenience caused and thank you for bringing this matter to our attention.
Best regards,
batterybuy.us Team
Reply from Batterybuy
Dear customers,
I'm sorry to hear that the battery only lasted for a few months. We understand the frustration this may cause. Please reach out to us directly so we can assist you further with this issue. Your satisfaction is important to us, and we're here to help resolve any concerns you may have.
best regard,
batterybuy.us Team
Battery arrived in a timely manner. I had no problem installing and charging the battery. Computer works great and no longer shuts down when its not plugged in.
Reply from Batterybuy
Thank you for your feedback! We're pleased to hear that your battery arrived promptly and that you had no trouble installing and charging it. It's great to know that your computer is now functioning well and no longer experiencing shutdowns when not plugged in. If you have any further questions or need assistance in the future, please feel free to reach out. We appreciate your business and are here to help.
My new battery died 10 minutes after being unplugged despite it being "fully charged". I sent a troubleshooting email and received a fast response with step by step instructions. It turns out the error was mine during the installation process. I had not discharged the laptop properly. I followed the instructions, turn the laptop on and the battery was charging. I still need to finish the charging and discharging process 3-5 times before the battery will reach full capacity.
Reply from Batterybuy
Thank you for sharing your experience with us. We're glad to hear that you received a fast response to your troubleshooting email and that the issue was identified. We appreciate your understanding regarding the installation process and the need for proper discharge of the laptop. It's great to hear that following the provided instructions resolved the issue and that your battery is now charging properly. If you have any further questions or need assistance during the charging and discharging process, please don't hesitate to reach out. We're here to help ensure your satisfaction with our product.
I ordered a battery for my Lenovo laptop. The battery arrived in a well secured package however I had to initiate a return since I managed to repair my old battery.
I initiated a return. The customer representative named Sharpay was extremely unprofessional and kept delaying the return of the battery by saying things like: "Our warehouse is moving so we can't accept a return until X number of days"
The website says "30 day money back guarantee no questions asked". However they asked multiple questions (please note that I hadn't even opened up my package yet, it was a sealed battery)
After about 1 month of waiting, Sharpay (the customer representative) sent me a return address. I had to ship it back at my own expense. Secondly, the return I received was 40 bucks despite paying $50 for the battery plus $8 for the shipping.
Overall, I think this company is not a scam but they are definitely manipulative and are dishonest about their return policy.
I didn't try their battery and returned it as new therefore I can't comment on the quality of their product.
Reply from Batterybuy
We apologize for the inconvenience and frustration you experienced with your return process. Your feedback is crucial to us, and we take your concerns seriously.
We regret any unprofessional behavior exhibited by our customer representative and any delays in processing your return. We strive to provide excellent customer service, and we're sorry that we fell short of your expectations in this instance.
Regarding the return process, we understand your disappointment with the return shipping expenses and the discrepancy in the refund amount. We will investigate this matter further to ensure that our return policies are transparent and fair to our customers.
Your experience does not reflect the standards we aim to uphold, and we sincerely apologize for any inconvenience caused. We appreciate your feedback, and we will use it to improve our processes and better serve our customers in the future.
If there's anything else we can assist you with or if you have any further concerns, please don't hesitate to reach out to us directly. We value your business and hope to have the opportunity to restore your trust in our company.
The company refuses to give me my money back even though I was within the thirty days of my purchase. They wanted videos and photos of what I did when I installed the battery. Their return policy does not state anything about providing videos or photos for your money back only if you want a replacement and I do not want a replacement as their product is defective. Their business practices are unethical and fraudulent, and their company needs to be shut down. Do not buy from this company they are very shady.
Reply from Batterybuy
We sincerely apologize for the frustration and inconvenience you've experienced with our return process. Your feedback is extremely valuable to us, and we appreciate you bringing this matter to our attention.
We understand your frustration with the additional requests for videos and photos during the return process, especially when it wasn't clearly outlined in our return policy. We apologize for any confusion or inconvenience this may have caused.
We take these concerns seriously and will review our return policies to ensure they are transparent and aligned with our commitment to customer satisfaction.
Please be assured that we are committed to resolving this matter promptly and fairly. We will reach out to you directly to address your concerns and work towards a satisfactory resolution.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to make this right. If you have any further questions or concerns, please don't hesitate to reach out to us.
I bought a replacement battery for my Acer SPIN 5 (SP513-51). So far the battery works great! Feels almost like new!
Reply from Batterybuy
Thank you for sharing your positive experience with us! We're delighted to hear that the replacement battery for your Acer SPIN 5 is working great and feels almost like new. Ensuring our customers receive high-quality products that meet their expectations is our top priority. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business and look forward to serving you again in the future!
battery lasts for maybe a couple days before just resorting to "0% available, plugged in" and never accepting a charge again. If I want to use my laptop, it has to be plugged in so it's effectively a desktop. Took AGES to get them to honor their warranty and send me a new battery, but this one also appears to be an old, used one because the "Properties" show it being used/unistalled/deleted several times from 2020 till 2023 when it was sent to me as a supposedly "new" replacement.
Reply from Batterybuy
We sincerely apologize for the inconvenience and frustration you've experienced with our product and warranty process. Your feedback is crucial to us, and we're committed to resolving this issue promptly and effectively.
We understand your disappointment with the performance of the replacement battery and the delay in getting a resolution. It's unacceptable that you received a battery that appears to be used despite being labeled as new.
We take quality control and customer satisfaction very seriously, and we will investigate this matter thoroughly to ensure that such incidents do not occur in the future.
Please rest assured that we will honor our warranty and provide you with a genuinely new replacement battery that meets our quality standards. We will also expedite the process to minimize any further inconvenience to you.
Once again, we apologize for any inconvenience caused, and we appreciate your patience and understanding as we work to rectify this situation. If you have any further questions or concerns, please don't hesitate to reach out to us directly. We value your business and hope to regain your trust in our products and services.
Package went from my state (sc) said out for delivery than made its way back to (ma)
Reply from Batterybuy
Dear Customer,
We sincerely apologize for the inconvenience caused by the unexpected detour of your package. We understand your frustration with the situation.
We will investigate the matter with our logistics partners to determine the cause and take measures to prevent similar incidents in the future.
Please rest assured that we are committed to ensuring your package is delivered promptly. If you require any further assistance or updates on your package, please feel free to contact our customer service team.
Thank you for your patience and understanding.
Best regards,
batterybuy.us team
The battery worked fine for a few months. Then it would not hold a charge for more than 2 or 3 hours with light use. By 6 months I could not be unplugged for even an hour without the laptop turning off due to no power. There's a reason why their batteries are less expensive.
Reply from Batterybuy
Dear Customer,
We apologize for the inconvenience you've experienced with the battery's performance. We understand the frustration caused by its inability to hold a charge for an extended period.
Quality and reliability are paramount to us, and we take your feedback seriously. We will investigate this matter further to identify any potential issues with the product and take appropriate steps to prevent recurrence.
Please be assured that we are committed to ensuring your satisfaction and will work diligently to address your concerns. If you require any further assistance or would like to discuss this matter in more detail, please don't hesitate to reach out to our customer service team.
Thank you for bringing this to our attention.
Best regards,
batterybuy.us team
Stay away from this company. They had one of their unsatisfied customer that was shipped the wrong battery to send that battery to me (a new customer) which was the wrong battery for me as well, it was not the one I purchased!
Their website said “30 days no questions asked returns”….that is absolutely NOT TRUE. They ask many, many questions and pic requests. I have requested a refund multiple times, but they are not doing it, this is a scam in my opinion, I ask them to pick up their product and give me my money back, but they refuse to do it……..There is no phone number to call to, no address just emails. Ok you have been warn, proceed at your own risk!
Reply from Batterybuy
Dear Customer,
We apologize for the inconvenience you've experienced and understand your frustration with the situation.
Ensuring customer satisfaction is our top priority, and we regret that your experience did not meet your expectations. We take your feedback seriously and will investigate the issues you've raised with our return process and customer service procedures.
Please be assured that we are committed to resolving this matter promptly and fairly. We will review your refund request and take appropriate action to address your concerns.
If you have any further questions or would like to discuss this matter in more detail, please don't hesitate to reach out to our customer service team. Your feedback is invaluable to us as we strive to improve our services.
Thank you for bringing this to our attention.
Best regards,
batterybuy.us team
Great price reasonable shipping and the replacement battery was a perfect fit and worked great. Also, they were nice and sent me the special screw driver torx I needed to open my laptop. I would buy here again next time I need a battery for sure.
Reply from Batterybuy
Dear Customer,
Thank you for taking the time to share your positive experience with us! We're thrilled to hear that you were satisfied with the price, shipping, and the quality of the replacement battery. Providing excellent products and service is our priority, and we're delighted that we could meet your expectations.
We're also glad that you found the special screwdriver torx included in the package useful for opening your laptop. Your satisfaction is important to us, and we're grateful for your feedback.
We look forward to serving you again in the future for any of your battery needs. If you have any questions or require assistance, please don't hesitate to reach out to us.
Thank you for choosing us!
Best regards,
batterybuy.us team
I’m so happy with my purchase. My laptop is 10 years old and still runs like new. I was able to replace the battery for $70. One item to note is that the screws were the wrong size, too narrow to support the battery in place.
Reply from Batterybuy
Dear Customer,
Thank you for sharing your positive experience with us! We're delighted to hear that you're happy with your purchase and that you were able to extend the life of your laptop by replacing the battery.
We apologize for any inconvenience caused by the screws being the wrong size. Your feedback is valuable to us, and we will review our processes to ensure that such issues are addressed in the future.
If you require assistance or have any further feedback, please don't hesitate to reach out to us. We're here to help and ensure your satisfaction.
Thank you for choosing us!
Best regards,
batterybuy.us team
So far this has been a negative experience for me. I ordered a battery, they shipped the wrong model. I let them know, they insisted I had ordered the wrong model based on my laptop. I sent them photos of the battery in my laptop, which exactly matches the model I ordered. They are still confused about which model I should have. I'm not.
Reply from Batterybuy
Dear Customer,
We sincerely apologize for the negative experience you've had with your recent order. It's regrettable that you received the wrong battery model, and we understand the frustration this has caused.
Please rest assured that we take your concerns seriously and are committed to resolving this issue promptly. We appreciate your efforts in providing photos to clarify the situation, and we apologize for any confusion or inconvenience caused by our initial response.
Our team is working diligently to identify the correct battery model for your laptop and ensure that you receive the correct replacement as soon as possible. Your satisfaction is our priority, and we will do everything in our power to rectify this situation.
If you have any further questions or concerns, please don't hesitate to reach out to us. We appreciate your patience and understanding as we work to resolve this matter to your satisfaction.
Thank you for bringing this to our attention.
Best regards,
batterybuy.us team
I was able to replace a worn out battery in my daughter's chromebook. Delivery took quite some time, but I was told this at the point of ordering. I believe much of the delay was Covid related. When the battery arrived, I installed it and it did not work. We examined the battery and noticed that the connection cord had a kink and a cut. I photographed this and sent it to the seller. I did get a prompt email telling me they would replace it. 3 weeks later, a new battery came and it's working great. I was impressed that this smaller company followed through and I would use them again. I think delivery would be faster in non-covid times.
Reply from Batterybuy
Dear Customer,
Thank you for sharing your experience with us, and we appreciate your understanding regarding the delivery delay, especially considering the challenges posed by the Covid-19 pandemic.
We apologize for the inconvenience caused by the initial issue with the battery's connection cord, but we're pleased to hear that we were able to promptly address the issue and provide you with a replacement battery that is now working great.
Your satisfaction is important to us, and we're glad to have met your expectations in resolving the issue. We strive to provide excellent service, and your positive feedback reinforces our commitment to delivering quality products and support.
If you have any further questions or need assistance in the future, please don't hesitate to reach out to us. We look forward to serving you again.
Thank you for choosing us!
Best regards,
batterybuy.us team
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