Dear Customer,
First of all, we are deeply sorry for the problems you encountered when using our batteries and sincerely apologize for this. We understand that this situation has caused inconvenience to your daily life and work, and we are deeply sorry for this.
You mentioned that the battery is not working properly, flickering while charging, and won't start the computer. We have started investigating this issue and promise to find a solution as soon as possible. To help you resolve your issue as quickly as possible, we recommend you try the following steps:
Check if the battery is installed correctly: Make sure the battery is installed correctly in the computer and follow the steps in the computer manual. If installed incorrectly, the battery may not function properly.
Try another power adapter: Check if the power adapter you are using is working properly. If possible, try using another adapter to see if the problem is resolved.
Check the battery level: Even if the battery level shows 75%, the level may be inaccurate. Please try to fully charge the battery and try to start the computer again.
Contact our customer service team: If you've tried the above steps and still can't resolve the issue, please contact our customer service team immediately. We will be happy to help you and solve your problem as soon as possible.
We promise to go all out to solve the problems you encounter and provide you with a satisfactory solution. At the same time, we also appreciate your feedback to us, which will help us continuously improve our products and services and improve customer satisfaction.
Once again, we apologize for the problems you encountered and thank you for your understanding and support.
I wish you all the best!
batteryforhp Team
