Battery Group Reviews 

Battery group fantastic team used to buy a US5000 Pylontech battery all went very easy. Delivery service as expected on the day they stated I will definitely be using them again. Main reason trusted, Polite and punctual
Many thanks

great service overall, reasonable prices and great quality. Sometimes delivery takes longer than stated and VAT invoice requests are ignored, or not sent otherwise it would be 5 stars

Great price very fast delivery many thanks.

Needed new battery for my DS7 e-tense 2022 , which I put in to information, then asked for reg of car , did that , battery arrived , took to garage to find it’s wrong battery , it’s for my previous car 🤷‍♂️, to late to send back so stuck with a battery I don’t need

Ordered our new leisure battery from them, battery arrived as promised on time and well packaged, very good price too, will get our future batteries from here too, nice to get good products at a reasonable price delivered on time, getting rarer these days, thank you

Batteries were received the next day - very pleased.

Had the help I need and the battery was perfect only issue was breather was the opposite end from original so had to purchase a longer pipe but sorted so all good.

Excellent price and good quality battery well handled by courier and would definitely use them again and recommend them

Best prices and next day delivery

Super quick delivery very and fairly priced,

Quick response & delivery good polite service

Absolutely appalling customer service. I bought 2 x batteries that were advertised as 'maintenance friendly'. I received 2 x batteries that were described by the manufacturer as 'low maintenance and required topping up every 3-months. This is not, in my opinion, maintenance friendly and details of the maintenance regularity were not provided anywhere on the product page.

Despite raising this with customer service, and explaining the batteries were incorrectly advertised, I was met with a very belligerent attitude and forced to pay £50 to return the items.

To add insult to injury the returns process is painful. To add further insult, it is VERY difficult, nigh on impossible to speak to anyone on the phone.

I will not be using this company again and would urge others to follow my lead and AVOID like the bubonic plague.

Avoid. I spoke to a nice lady and asked for her advice regarding leisure bateries for my campervan. She said she needed to go and ask an expert (later found out is was someone from the warehouse). She came back and stated what I needed. I also purchased a solar panel and some cables.
I said I would pick them up so I could install that weakend.
Got there and order was not ready as prearranged but within 20 minutes they had put the order together. I had paid when ordering so didn't have to mess about with that.
I got the batties home and on the Saturday I installed, what I didn't realise is that they had given me 2x 6v batteries. This very danerous and could have caused a fire but also because these batteries were cooked they where giving off fumes.
When I phoned to say what had gone wrong they said it was all my fault for not checking prior to installing and took no responsibility.
Customer service at it worst.

Nothing was too much trouble very helpful great customer service

Very good, quick and exactly as described

Ordered a battery 12 months ago. The battery failed and I was told that warranty invalid. Cheap prices BUT cheap for a reason. Sell cheap rubbish batteries that only last a year.

Battery width was supposed to be 172mm actual battery width 174mm to 175mm even provided video proof using steel rule under battery with 10cm sticking out one side so its obvious, wouldn't consider the video evidence kept saying batteries they checked in warehouse where 172mm, but that wasn't my battery. So have had to pay £25 to return when they provided an incorrect sized battery.

Don't bother paying for next day delivery, and use a credit card or PayPal. They use DX Logistics who simply lie that they have attempted delivery so they can get home early on a Friday. Not that they were delayed by weather, breakdown or road closure. They claim they tried to deliver to an occupied house, with open doors.

Battery Group claims absolutely no responsibility for this deceit, and refused to refund even a portion of the £30+ paid for next day delivery, and simply accept the courier's word without any evidence. Appalling customer service.

From their email:

Good Morning,

This delivery service is up to 48 working hours so this was delivered within time frame for express delivery.

The website states, in case you missed it:
"*NEXT WORKING DAY DELIVERY - This service is available at checkout for a small extra cost, as outlined below. This is not a guaranteed service, and although put on a 24hour service, this may not be met and occasionally will take up to 48hours. "

So basically, they can take your money for next day delivery, and not provide the service and leave you without any recourse.

Fortunately, I paid by PayPal, and they have provided me with the refund of £24 that Battery Group refused (the difference in standard delivery and Express delivery).

Bought a few bits here this year including an EcoFlow wireless charger that I've been using all year because of my dodgy phone port.

The staff at the counter are really nice to deal with. Overall really happy with the service in-store and I shall return! 😄