BAUHAUS Norge Reviews 354

Not competent customer service. Product I bought clearly was a floor model / display modell / "utstillingsmodell" wrapped back into the box. I documented everything with photos and got into this long dialog with email. I came into the store. But when I arrived with the full set as purchased I am rejected with that the people working there cannot take a simple decision there and then, unless a more leader customer service worker is on job. Which he/she was not at first visit. I have now visited 3 times and the correct person has not been at work, when I visited. Even with a written decision by email the staff does not have the authority inhouse the Stavanger store to make a small decision on there own. I understand that they value doing a customer service decision without them sitting left with the short end of the stick, by making wrongful replacement the customer wasn't rightful to. Absolutely not acceptable, to not have a person at the site at any time, having the power, or a person they could phone for clarification. I don't think the owner/management are aware of the issue with this poorly ran Bauhaus department, and how bad impression this gives. I have bought for several tens of thousands there, and it's in my shopping log. And I have been honest through out the process every step. It took some months to be REJECTED in the end. Rejected by Bessime. This was because I was traveling myself so it took a while to make all tree physical store visits. In my travel process I couldn't answer if they or me had the product, and I was uncertain. I corrected that I had the product when I was back home, being open and honest. It makes things more difficult every time you communicate, when there is an extremely long email chain of dialogue as well.
I have seldomly experienced a customer service this bad to deal with. Product line is good, staff guiding you in store is good, but the customer service is useless

The quality of the products is simply shameful. I made the mistake of buying bathroom furniture from Bauhaus and regret it. The products are of very poor quality. Besides, I ordered a mirror and it was broken. I discussed with customer service and they said I cannot return the product because I opened the box.

This was the worst experience of my top worst. This place is awful! Do not shop there, no one will help you and if you bring stuff home from there chances are high that parts are missing! Spent an entire Saturday on one elfa shelf, parts were wrong, sizes wrong, had 9 pieces when needed 10 in a closed box. Never returning there again, not like American Home Depot at all, no customer service at all!! Go to ikea instead

It's the best experience i've had. I had a warranty case. Everything was resolved very kindly and punctually. Highest recommendations.

very bad coustomer service, i bought panasonic heat pump from them, the machine has issue it take 3 month to send some one to fix it , and still the issue does not fix!

I will not recomend this company. I bought two door mats and the was cutted up in both ends with a knife and not properly wrapped up. I complained and they promised me to send two new one. The same thing happend. Then they would pay me back, but now, almost two mounth after, I have still not got all the money.

I would NOT recomand this company for anyone

I got a quick response to my question was answered in a very satisfactory and polite manner

Bauhaus change its membership system without informing. The existing advantage are lost!!!! Who should we subscribe to the new one? It will change in a while.

I ordered a clothes rack and got a completely different product instead. The post office wouldn’t take the product back right then. I asked for the right product be sent to me asap, but it took many days to get an answer. After that they annoyed me asking to return the wrong product back when I have other priorities and was on vacation. In the end I got a invoice for the wrong product that I have never ordered. I asked the shop to get the order at my home as I was not available to deliver it the post office, and they ignored my request. Now they want me to pay for their mistake.

Takk for hjelpen og service Nicolas Bauhaus Stavanger! Fantastisk!

Worst store you can be in literally. Lazy sales people and with a horrible after sales service.

The item I ordered was damaged. I let them know via their site the minute I opened the package. I got an automated email. And had to upload pictures for the second time. Then they stopped answering. I have sent them 3 emails asking to return the package now. No answer. I will keep nagging them until I get my money back, but I will not shop there again, nor would I recommend them.

Almost two months later, I still haven't got my money. About the same time I wrote this review, I contacted them via their chat, and that led to an apology and they promised to give me my money back as soon as they recieved the package. Well, that didn't happen. I've sent them many mails after that, and they just don't answer. Stay far away from this store! They steal your money without giving anything back. I will not quit, but you should all be warned.

Now, almost two and a half months and many many emails later, I've got my money back. I will never shop there again, but at least they didn't steal my money.

Bad customer-service. Bauhaus won't take any responsibility for damaged goods from transportion when ordering from the website.

A big selection of things you may need. It's seldom that I go to Bauhaus and can't find what I need. Their great assortment is extremely helpful when shopping for supplies.