Bax Music Reviews 

I would give this cowboy company 0 stars if I could. Never do business with them as if you need to return an item, you'll have a hell of a job on your hands. I've now had to take it up with my bank where they've issues a charge back so until Bax decide to respond, I'm having to wait. It has already been 2 months since I requested collection and a refund!! They're the worst company I've ever come accross. You'd think they'd learn from all their bad reviews from others that have had the same experience when it comes to returns!

Average. Website is adequate but a little clunky. Multiple listings for same items at different prices.

Great quality, quick delivery, thank you

Bad Music has been my favourite music shop since I started my music career.

I would recommend Bax music to anyone who loves good quality music gear!

Value for money!!!

Clear concise information on the website. Wide range of products, competitively priced.

excellent price and extra 5% off at checkout

Reasonable, good value. Beware that they tend to hold your money on orders and then never get anything in, especially if you bagged it during 10% discount periods.

Would give 0 stars if I could.

Wrong item sent, refund still incomplete after 18 days
Ordered La Bella tapewound bass strings and guitar picks from BAX. What arrived was a different product entirely: cheaper Elixir roundwounds in different packaging (green box, not black), and no picks at all.
I arranged a return straight away. It then took 18 days and several follow-ups from me before BAX acknowledged the refund, despite UK consumer law requiring refunds within 14 calendar days of the wrong item being received back.
When the refund invoice finally arrived, it only covered the bass strings — the picks, which were never delivered, are still unrefunded. I've now been told to expect a further 7–10 working days for the refund to process, meaning this will have taken close to a month to resolve from an order that was wrong from the start.

So I'm still waiting for any money to return at this point.

Communication throughout has been slow, they can take a day or two to reply, and there have been repeated errors at each stage. I've ordered regularly from other UK music retailers — Andertons, Thomann, GAK, Gear4Music, Amazon — without this kind of issue, and this has been a markedly worse experience by comparison.

I wouldn't bother buying anything from this incompetent company.

I just purchased a JBL EON ONE Compact All-In-One Portable PA Speaker. After comparing prices with other vendor i found them significantly cheaper. I will be back to review the delivery and overall experience

PA bundle incorrectly built by Bax on their website, resulting in incorrect power cable and carry bag being sent. Still waiting for a returns code a week later, and had a wholly unproductive call with Bax earlier today, which has resulted in me having to buy a power cable from another retailer, as Bax don't stock the correct cable for the PA they sold me. I am also no further forward in getting the correct bag sent, with Bax's agent hiding behind policy, rather than admitting that the company are in the wrong. Absolutely appalling service which has resulted in me being out of pocket, and likely losing a job next week.

I've bought from you a few times and you see professional and all items have always been delivered promptly with clear communication. Keep up the great work!

Very easy to deal with.
Great selection of quality products.
Good Discounts on products already at a good price.
Speedy Free Delivery.

tried to cancel 2 orders but they lied about posting it same day that I've made the order.

Fantastic price

Utterly dreadful! Took 4x longer than promised to deliver and then only 1 of 2 parcels arrived. Customer service has refused to send the missing parcel. You never speak to the same person and they won’t pass you to a manager so it is impossible to get it resolved. This company is a disgrace. I will be reporting them to Trading Standards and will never use them again.

I've just bought a second guitar from Bax. The first time the product matched the description and photos exactly. I'm hoping its the same this time.

Delivery was excellent and the product was exactly as described

Easy to use, reasonable price

Awful experience. I ordered a small mixer which was in stock, then a month later I emailed asking where it is and I was told it's been delivered on that exact day (how convinient!) and I should check with my neighbours. After doing that (painstakingly) and getting back to them to say it's nowhere to be seen, they suddenly said the order has been sent back to the deposit and I now need to wait for another 14 days (!!!) for it to be redelivered. Shocked, I then sent a strong reply saying that's unacceptable, to which their response was literally just to send a "confirmation of refund" email, without even replying to me, apologising, or offering compensation for wasting my time. An awful experience altogether - avoid them if you can.

Edit - three weeks later and after being told a refund has been issued and replacement item delivered - still nothing and I need to chase again to get my money back. Absolutely absurd!

Worst customer support in 30 years experience of buying professional audio equipment and musical instruments. For the last 6 months I have been trying to get my speaker repaired or returned. I paid for an extended warranty that stated I would have a replacement while I wait. I was thats no longer included. I have had to speak to a a different member of support staff each time I write a mail or call. Every time I try to speak to someone Ive spoken to before I get a generic email response. When my speaker was returned the first time it was in worse condition than when I sent it to their repair shop. The 2nd time it was sent for repair it was sent to the wrong address after 6 weeks of waiting, and I am unable to organise a new delivery time because, according to Royal mail, Bax used the wrong post code and first line of the address. If customer support is important to you go elsewhere.