Better Business Bureau Reviews 

The Chicago Better Business Bureau and the BBB is a waste of time. Do not complain to them because it is a total waste of time because all the Business has to do is write a response to the complaint and they maintain their A rating.

I usually trust BBB complains system to bring problems to companies attention that otherwise go unnoticed. However, some of my last reviews about a health care monopoly in charlotte, nc, have not being published making me think that BBB is protecting the company from accumulating more terrible reviews about their authoritarian services and ripp off billings.

People had said that they use BBB to try to get their Discord accounts reinstated, and they managed to get their accounts back, just like that. But when I try to do that, I was rejected for the third time already.

I've made multiple ban appeals on Discord Support, but all of them got rejected with an automated reply, so I might as well give up because it seems Discord and BBB have a lot in common. Negligence, that they both cannot hide at this point.

It's pretty clear BBB also uses AI to reject complaints with an automated reply. I will not take back everything I said, and I will not update or delete this review until the suspension of my Discord account gets lifted before July 23, 2026.

Update (01/23/2026):
Noticed how Discord's accreditation has finally been revoked? I'll tell you why in case you didn't know already. Their rating has been revealed to be D-, after failing to respond to 384 complaints and counting, as of the time this post was made. It was already obvious that BBB won't do anything, and it just explains how neglectful Discord is to their community.

Is the BBB still a legit third party rater of business? I just went on to look up Nutrafol and it had pages of bad reviews, yet the BBB still rated it as A+. I don't think the BBB is to be trusted in their ratings.

BBB is a SCAM. Completely useless to consumers, waste of time. Here is how BBB works:
Better Business Bureau (BBB) makes money by selling memberships to businesses who want to be officially "Accredited", so any business who pays them can put BBB logo/seal on their site and say they are accredited by bbb, to appear legitimate. BBB has no interest helping customers because BBB makes money from the businesses, not customers. Maybe they were useful some time ago, but BBB now is nothing more than a tool for forwarding messages. When you file a complaint, they forward it to the business, the business can give you any response no matter how ridiculous and won't even address your problem, BBB will close the complaint stating that the business responded so the case is closed, even when nothing was resolved. BBB is nothing more than a scam, to sell memberships to businesses (to make them appear legit with BBB logo) and harvest your information. They have nothing to do with solving anything or protecting customers.
Don't be fooled by their name, it's just a scam.

Had a positive experience after posting a complaint on their website. Had an immediate answer from the business, which not only proceeded to address my claim but was also kind enough to personalize an apology.

Zero stars! They did nothing… BBB used to be a resource for consumers. They have no power or pull now and are useless. I had two complaints. The first was for Sleep Number Mattress company not disclosing to us that even though they offer 100 “free” sleep trial, the base is NOT returnable… BBB said my dispute was about policy and they rejected my complaint. My second complaint was about Fidelity National Home Warranty. Six times they have sent an oven repair person to my home and my oven is worse off then it was before I called FNHW. The BBB told me the FNHW responded and the matter is now closed. Yeah, the company responded by sending me a copy of their limited liability policy stating they can do whatever they want and have no responsibility to fix anything in a timely manner nor do they have to fix it to any standard. There are multiple complaints on the BBB website about FNHW, and out of 192 reviews they have 1.2 stars; however, the BBB has given them an A+ rating! What the what?

Feel like its merely a messenger app for Business and Consumer to send messages back and forth regarding a complaint and Business is free to type whatever they want as a valid response even when it doesn't move toward any resolution

For example. check EQbank's response on BBB's website on 08/08/25 to a complaint you can see that the business flat out just declare matter is closed by themselves by just saying it is being "handled"

As a matter of fact, no resolution was ever provided by said business to the said customer

Platform seem useless if Business can do something such as above in response by simply declaring matter is closed on their side

A hail storm on March 14, 2025, did over $20,000 damage to my home in St. Louis. I signed a contract with Premier Roofing of Glendale, Colorado, on April 3 to repair the roof and the siding. I am currently involved in an ongoing dispute with with Premier about undocumented charges on their final invoice. Officials of Premier have been uncooperative, so I filed a complaint with the BBB Great West + Pacific. Premier responded by saying that they had referred my complaint to their local office in St. Louis. I rejected their response because a referral is merely passing the buck; it is not a resolution to the problem. BBB, however, considered the complaint resolved and closed the case! I was bitterly disappointed in the ineffective way the BBB handled my complaint. I wondered whether there was some collusion between the BBB and a big corporation. The BBB used to be a respected force for consumers to resolve issues with businesses. Apparently, they have lost their credibility as well as my confidence. It was a waste of my time to file. Don't waste your time, too. If you have an issue with a business, you would be wise to explore other alternatives for a resolution. The BBB is an empty exercise, just going through the motions.

I submitted a documented complaint to the BBB against Chicago Title — a title company involved in blatant deal interference while I was under contract on a real estate transaction.
I included clear evidence, screenshots, a full paper trail, and listed the regulatory agencies I filed with (TREC, Texas Dept. of Insurance, Texas Attorney General).

What did the BBB do?

❌ Removed my review

❌ Closed my complaint

❌ Protected a company that isn't even BBB-accredited

❌ Offered no resolution or investigation

Let that sink in... the BBB sided with a company that doesn’t even pay their $50/month membership fee. That’s all you need to know about who the BBB really works for.

They claim to be a watchdog, but in reality they’re just Yelp in a suit offering businesses protection, not holding them accountable. It’s a toothless, outdated system pretending to care about consumers while quietly taking down anything that might hurt a business’s image.

My complaint wasn’t anonymous. It wasn’t vague. It wasn’t abusive. It was detailed, factual, and backed by regulatory filings, and they still swept it under the rug.

If you're a consumer thinking the BBB will help you, they won’t.

If you’re a business looking to hide bad reviews, you’ve come to the right place.

This experience taught me one thing: the BBB isn't about accountability. It's about appearances. And every consumer should know that. They are a facade.

I don't know about any other branches, but this one SUCKS!

I had an *EXTREMELY EASY* query for then when I tried to submit a complaint about a different business (which, coincidentally, seems to be located in the same complex in Alpharetta!)
All I wanted to know was how to fill in the phone number and post code for NON-USA residents on the complaint form. Or, whether I could have simply sent them an email.

The response I got was from a “Customer Service Representative” (NO NAME!!! What’s the actual point of writing a job title without giving a name??? A: none) who very curtly responded that I had to submit a complaint using the form… ZERO indication that they’d actually read my issue, and thus, NO help wit my issue!!!

I then replied to this email, telling them that what I got was NOT customer service, and that they should actually READ.MY.MESSAGE.

Lo and behold, I got a response that was JUST AS USELESS as the original – that is, only saying that I had to submit my complaint using the online form… and, again, NOT addressing the actual issue!!! They (again, a job title with NO NAME attached) also said that the website wasn’t handled by them (yeah, ok… so what?? I don’t need excuses)

So, I have to ask… if the BBB can’t even give a BASIC level of customer service with their own staff, what chance has ANYONE got of actually getting a complaint resolved?? Clearly, they’re not interested in helping actual ‘customers’.

NB – as someone who has worked In Customer Service for many years, I know what it actually is. At the *MOST BASIC LEVEL*, the CSR *SHOULD* have acknowledge the issue, and given a couple of suggestions. That’s it! That’s the LEAST amount of effort that I expect a competent CSR to have done – ESPECIALLY in the SECOND email! (but, should have been done in the first!)

A *GOOD* CSR would have also noted the issue forwarded it to whomever is responsible for the website in order to FIX the issue so that it DOESN’T HAPPEN AGAIN!

(I should point out here – there is a dropbox for country, but changing the country does NOT change the phone or postcode fields! That means the system is BUGGED)

I also need to point out, as many have before, that BBB is NOT a government enterprise, and has absolutely NO power to get resolutions for customers who complain. For that matter, it appears that if a company pays them money, they have an ACTIVE SELF-INTEREST in not resolving complaints… to keep handing out those stars that businesses like to promote.

I’ll be leaving this review on the BBB website, and file a complaint about them, and I’ll be going to their local Reddit as well… as the face-lose should be something that may actually stir them to do something… (although, honestly, I doubt anything is actually going to change!) I do fully expect the BBB to not have my review show to the public, and my complaint not actually actioned.

My business received a complaint, but it was about another "business". The receipts that were submitted by the person submitting the complaint even showed a completely different business name. I have even provided the contact information for the Government organization that is investigating the fraudulent company that she was involved with. I have requested that the erroneous complaint be removed, but the BBB representative ghosted me. I consider this to be defamation. I expect the review to be removed...

What a scam organization the BBB is. This used to be a place you could trust, now is not.
Union lost a package, they actually said they did. BBB said my complain wasn’t valid as UNIUNI wasn’t liable for the package. WTF? Really? Who the hell is then?
So my ‘Review’ got shut down as I am liable, not UNIUNI lol.
Two scam companies

I was denied payment for months; avoid these con artists. Thank you for saving our bacon, Gaard .𝗂𝖮. If not, I would not receive my money back.

I don't get all the hate on here for the BBB they are split in regions and at least in my experience have been great as a consumer

If zero stars were available, that would be my rating. I have had nothing but late, damaged deliveries from FEDEX and the BBB site has thousands of complaints, yet BBB rates them as A+ accredited. Both FedEx and BBB are terrible.
Today I was supposed to receive parts needed for a service appointment tomorrow morning. No surprise, FedEx failed to deliver. Now it's my problem to make new arrangements. I went online to BBB to post a review against FedEx and found that both businesses are ignoring complaints, and have been for well over 5 years.

Completely Decked Out in Belton, Texas exceeded my expectations by leaps and bounds when they build a beautiful pergola and cover for my patio. Josh and Nathan Rice and their team will arrive on time and with a crew and all the materials prepared and ready.
My patio went from a hot purgatory to a cool oasis in less than five hours. The Completely Decked out team worked together like a well rehearsed symphony. Each part of the team complemented the other. Before you know it the work is complete and looks absolutely beautiful.
From beginning to end the process is smooth and enjoyable.
S. Tagstrom

The Better Business Bureau is a wonderful company to work for. They have integrity and some of the most professional, friendly and helpful people you'll ever meet.

Failed to help us resolve an issue with our subcontractor. I used to think BBB was a good outfit. Now I know it is incapable of fair dealing.

I LOVE the BBB ! they make companies responsible for bad business practices accountable ! and the process is so seamless and quick.