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Bad systems in place if you need to get a refund for a product they had on their website but no longer in stock. They said they would refund me but after a week on not getting the refund I called to check up and they said they will only refund by check and you have to wait 3 to 4 weeks .
Bad Business .
I ordered a few items on Bbcamericashop.com via Bbcdoctorwhoshop.com (it appears to be the same website, I ordered on Bbcdoctorwhoshop and received a email from Bbcamericashop). One week later, I received an email notification saying that my order had been sent to an address that didn't look at all like the shipping address I entered when I ordered!
I immediately sent an email to the customer support address provided on their website. No answer, then a Mail Delivery Subsystem notification: this email address doesn't exist. Il also tried the customer support email adress provided on bbcamericashop.com, with the same result.
Afterwards, I tried the online customer support chat, and managed to talk to someone. The person I talked to (or was it a bot? I'm not really sure) confirmed that the parcel had indeed been sent to a wrong address. First, they told me to contact the carrier (which one? I'll never know, as the tracking of the parcel didn't work, and no online tracking website seemed to recognize the number) to try and solve the problem on my own.
I explained that as the error was theirs, not mine (which my interlocutor had difficulties to understand), they had to solve it. Answer: "I'll talk to my superior and she'll contact you".
Later, having received no new from my order, I opened an enquiry on Paypal, and then I tried talking again to the online customer support. This time the person I talked to explained that they couldn't change the address or send anything to my address (apparently, my address was too long - or something like that - so they took the initiative to send the parcel elsewhere instead!). I asked to be refunded, and the person said “ok, you will be refunded”.
Three days later, I received only a partial refund via Paypal.
I contacted the customer suppport again, they say that they did a full refund, and thay Paypal is holding the rest of the funds. I see nothing about that on Paypal, so I’m not sure I should believe it. So I transformed the Paypal enquiry into a reclamation, and I’m still waiting for Paypal to solve it.
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