Billionaire Boys Club Icecream Reviews 28

TrustScore 2.5 out of 5

2.5

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Rated 1 out of 5 stars

Spent over $200 received one of my two shirts through Uni Uni. The other shirt never came billionaires boys club customer service nonexistent no email no response. No one reached back out to me. I’m j... See more

Rated 1 out of 5 stars

Terrible customer service. I purchased items and one didn’t fit so returned item on 27th December and I have not heard anything back! I have emailed every week since the return and no correspondence f... See more

Rated 1 out of 5 stars

Non-existent customer service. Made an order and return within the 14-day timeframe and used tracked delivery. Package was delivered and signed for but no response from customer service ov... See more

Rated 5 out of 5 stars

A shopping experience fit for a billionaire. Great sale prices, great availability of sizes, really speedy delivery. Website navigation and ordering was simple and now I look really f***ing co... See more

Company details

  1. Clothing Store
  2. Men's Clothing Store
  3. Shoe Store
  4. Streetwear Store
  5. Women's Clothing Store

Information provided by various external sources

Billionaire Boys Club and Ice Cream is an American and Japanese clothing retailer established by Pharrell Williams and Nigo, founder of clothing label BAPE.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

28 reviews

5-star
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1-star

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Rated 1 out of 5 stars

Spent over $200 received one of my two…

Spent over $200 received one of my two shirts through Uni Uni. The other shirt never came billionaires boys club customer service nonexistent no email no response. No one reached back out to me. I’m just left high and dry when unique unique workers don’t even have papers to be working in the United States. They are turning a billionaire boys club into a fraudulent company.

December 29, 2025
Unprompted review
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Rated 1 out of 5 stars

Terrible customer service

Terrible customer service. I purchased items and one didn’t fit so returned item on 27th December and I have not heard anything back! I have emailed every week since the return and no correspondence from the company. The number in socials and their website doesn’t work. Absolutely no way of getting hold of them and now I’m theoretically £70 out of pocket!

December 27, 2025
Unprompted review
Rated 5 out of 5 stars

Get in there!

A shopping experience fit for a billionaire. Great sale prices, great availability of sizes, really speedy delivery.
Website navigation and ordering was simple and now I look really f***ing cool.
They also have a great women's line.
Get in there.

January 12, 2026
Unprompted review
Rated 1 out of 5 stars

I placed an order for $70.00 they sent…

I placed an order for $70.00 they sent the order through Uni Uni shipping. I never had an issue before when My order was placed with FedEx. Now today this the second day I’ve been home, the carrier Uni Uni lied and said they made an attempt but actually never did. I’ve been literally sitting by the window to get my package. One thing is for certain I’ll never order from Pharrell again, you have way too much money to be handling business so poorly. Customer service reps suck, there’s generated responses. Just dispute with your bank. I’m waiting for my refund.

December 17, 2025
Unprompted review
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Rated 4 out of 5 stars

Communication improvements needed to avoid negative reviews

The item I ordered wasn't quite as it appeared on the website - I followed the returns process (rtn by tracked post, and emailed confirmation of posting)
and got refunded after a couple of weeks

However, it was unclear if I would receive a refund initially. Customer Services could do with improved customer communication and expectation management - particularly given the price people pay for BBC clothing. Delayed response or no response, and ambiguous refund dates will perpetuate negative reviews that could be avoided with more informed updates

February 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great

I buy lots of thing from billionaire boys club and really lie there produce very nice quality and staff replied when I asked when my item will come I do recommend this brand

January 7, 2025
Unprompted review
Rated 1 out of 5 stars

Charge for returns, refuse to give refunds

Ordered from BBC, returned the item (which they charged me to do). Provided tracked proof of delivery and they have since ignored my emails and are refusing to refund my money. It seems this is standard practice for them. It has been 30 days since they received my returned item.

Only way to get your money back is through a card dispute.

January 3, 2025
Unprompted review
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Rated 1 out of 5 stars

Wish I could give it zero

Wish I could give it zero
No customer service whatsoever
Have completely ignored five emails and the phone line is not staffed just an answering machine.
They charge over £5 to return items and I am still yet to receive a reply let alone my money back. Overpriced scam artists

January 2, 2025
Unprompted review
Rated 1 out of 5 stars

NO REFUND RECEIVED

Spent a lot of money on my order, received it with an item missing. Tried contacting them and nothing has been resolved. Returned my order and I have not received a refund (even though it was sent back within the two weeks refund period). I have emailed the company over 10 times and tried calling them, they do not answer the phone. Will be taking this issue further.

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

Non-existent customer service + no returns process

Non-existent customer service.

Made an order and return within the 14-day timeframe and used tracked delivery. Package was delivered and signed for but no response from customer service over the past month.

Have reached out multiple times via email and called their service number to no avail.

Avoid purchasing from these lot. You will receive no support or response in due time.

Will be taking legal action and reporting to trading standards.

BBC Order#BBC153885

December 3, 2024
Unprompted review
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Rated 1 out of 5 stars

A SCAM company!!

I ordered for lots of items and they didn’t get delivered, I emailed them and they later gave me an excuse a socks was delaying the delivery. When it finally got delivered, I didn’t get all my order and they never refunded me. They took lots of money from me and didn’t return them. They won’t reply your emails and they never pick their calls. Be careful guys they are SCAM!

November 12, 2024
Unprompted review
Rated 1 out of 5 stars

LOOKS LIKE I AM NOT GETTING MY REFUND

Well having read the reviews it seems I will not be getting my refund that I have been chasing for. Paid £10 for the item to be returned on guaranteed next day delivery so that it was well within the 14 day returns period and we are now passed the 7-10 day processing time for refunds and I am being ignored! Absolute cowboys and wish I had read the reviews before purchasing!

November 27, 2024
Unprompted review
Rated 1 out of 5 stars

If Returning An Item - Avoid This Company

Wish I read the reviews before ordering, returned an item which I had to pay for myself to return, has been delivered but now no refund coming back.

Will report to trading standards and will never buy from their website again and go through a retailer.

Shocking customer service.

October 28, 2024
Unprompted review
Rated 1 out of 5 stars

This Company does not pay refunds

This Company does not pay refunds, I returned an item over 4 weeks ago and still no refund. They are not answering their 'phones and provide standard responses by email. I would not buy from them again and suggest anyone considering purchasing from them to stay clear unless you are happy to lose the money if there's a problem.

October 9, 2024
Unprompted review
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Rated 1 out of 5 stars

BEWARE DO NOT BUY FROM THIS WEBSITE

I ordered a tshirt and sent it back for a return they acknowledged the receipt of it but are still to refund me and it’s been about a month. I’ve sent several emails and had no response back. The customer service number +44 (0) 333 090 3167 just goes straight to voicemail and no one ever picks up.

Please avoid! I just wish I read other reviews on here before buying as they have had the same experience.

August 28, 2024
Unprompted review

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