BBH Legal Services Ltd Reviews 

534
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 208 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the helpful staff for providing clear explanations, guiding them patiently, and keeping everyone well informed throughout the entire property purchasing process. Consumers highlight that communication is consistently fast and responses are prompt, making complex legal procedures much easier to handle and providing complete peace of mind. Some reviewers were not happy with initial delays, noting that things started off slowly and communication gaps caused unnecessary stress and frustration. A few people also felt that managing paperwork required extra effort because documents were sometimes missing or difficult to access without extra help.

What people talk about most

Service

Consumers find service to be positive, highlighting professional and efficient assistance during property... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers highlight positive aspects of customer service, describing the team as quick to respond and very... See more

Response time

Clients share positive opinions on response time, noting that replies to emails and phone calls are... See more

User experience

Reviewers mention positive feedback about user experience, highlighting professional and helpful staff who... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Helen Tasker was helpful throughout the process. Always took our phone calls and responded to emails swiftly. Kept us updated, especially when other people in the chain were messing aroun... See more

Company replied

Rated 5 out of 5 stars

BBH could not have done more to push our two sales and one purchase through ahead of Christmas and our new baby arriving in the new year. They kept us updated at every stage and responded to all queri... See more

Company replied

Rated 5 out of 5 stars

I was recommended BBH legal services by my brother after they bought their first home. I was also buying my first home and was worried about the process as all you hear is everyone complain about thei... See more

Company replied

Rated 5 out of 5 stars

The communication all through the process was fantastic. My conveyancer Lesley answered my emails promptly and if necessary phoned me to explain tricky issues. I felt she and Lewis, who dealt with t... See more

Company replied


Company details

  1. Law Firm
  2. Conveyancer
  3. Estate Planning Attorney
  4. Lawyer
  5. Legal Services

Written by the company

Welcome to BBH Legal Services Limited, your trusted solicitors in Birkenhead, serving clients across England and Wales. Whether you need assistance with Conveyancing, Wills & Probate, or Court of Protection matters, our dedicated teams are here to provide you with personalised and professional support every step of the way. Why Choose Us? - Transparent Pricing: We offer a free, no-obligation quote upfront with competitive and transparent pricing, ensuring no hidden costs along the way. - Clear Communication: You'll stay informed at every stage of your case, with easy access to your dedicated case handler's direct contact information. - Strong Partnerships: As a subsidiary of Thompsons Solicitors LLP, we're proud of our connections with major trade unions, offering quality service to their members. - Accredited Expertise: Our solicitors in Birkenhead hold Lexcel and Law Society Accreditation, along with membership in the Conveyancing Quality Scheme, guaranteeing high standards of service. - Cybersecurity Assurance: Your data's security is our priority, with Cyber Essentials Accreditation ensuring robust protection against cyber threats. What Sets Us Apart? - Friendly and Approachable: We prioritise being approachable and friendly in all our interactions. - Swift and Efficient: With our extensive experience, we ensure a prompt and efficient service. - Jargon-Free Advice: We make complex legal matters easy to understand by avoiding jargon and providing clear answers. - Impartial and Independent: Our advice is always impartial and independent, focused on your best interests. - National Coverage: While based in Birkenhead, we offer comprehensive coverage across England and Wales. At BBH Legal Services Limited, we're committed to providing you with exceptional legal support tailored to your needs. Contact us today to discuss how we can assist you with your legal matters. https://www.bbhlegal.co.uk/


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

534 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 2 weeks

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4.7

All reviews

(534)

192 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The communication all through the…

The communication all through the process was fantastic. My conveyancer Lesley answered my emails promptly and if necessary phoned me to explain tricky issues. I felt she and Lewis, who dealt with things when Lesley was on leave, were always looking after my interests. On completion day I received regular update calls and the final process was smooth and trouble free.

March 6, 2026
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Reply from BBH Legal Services Ltd

So glad to hear that Lesley and Lewis were able to help you with your transaction Judith. Many thanks for sharing your experience with others. Should you or your loved ones need any assistance with conveyancing please do let us know.

Rated 4 out of 5 stars

They got the job done

There were swings and roundabouts, but they were very professional in handling all issues. In the end, they sold my house in a reasonable amount of time. I'm happy with the outcome.

March 6, 2026
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Reply from BBH Legal Services Ltd

Thank you Rose and we are glad that the service received was professional and effective. Every conveyancing matter is different and its good to hear the team met these challenges.

Rated 5 out of 5 stars

House move

House move
Victoria and Helen were extremely helpful and professional with our recent house move, which was not without issues. Thank you so much for keeping us reassured and informed.

February 16, 2026
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Reply from BBH Legal Services Ltd

Glad to hear that you move went well Mrs Mac and thank you for sharing your thoughts. Should you need any assistance in the future we would hope that you get back in touch.

Rated 5 out of 5 stars

Great service throughout

Everyone very understanding and helpful.
Efficient throughout with clear instructions as to what I needed to do from my side and good communication.
I would be happy to recommend.
Thank you

February 27, 2026
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Reply from BBH Legal Services Ltd

Many thanks James for taking time out to leave us a great review. We are pleased that we could help you with your matter and thank you for recommending our services.

Rated 5 out of 5 stars

Your staff do you credit.

Your staff were informative and very patient with me I am a new widow who had never dealt with things like this before. So I cannot praise you enough thank you.

February 26, 2026
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Reply from BBH Legal Services Ltd

Thank you Carol for your kind words. We are grateful for your review and are appreciative that you entrusted us to assist you with this matter.

Rated 5 out of 5 stars

The team dealing with me kept me in the…

The team dealing with me kept me in the loop the whole time, and got the sale through in great time.

February 23, 2026
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Reply from BBH Legal Services Ltd

Nice to hear that we help with your sale quickly whilst keeping you updated. Thanks you for the great review Mum of Boys. We appreciate it.

Rated 5 out of 5 stars

Excellent professional service

Excellent professional service and advice. Good communication throughout and always replied promptly to my emails.

February 27, 2026
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Reply from BBH Legal Services Ltd

Thanks Jo. We are glad to hear that the service and communication were of a high standard. if you should need anything in the future please do get in touch.

Rated 5 out of 5 stars

Very professional service

Very professional service
Victoria and Helen were fantastic
Both were easy to communicate with and made a stressful time as uncomplicated as possible with great communication and interpersonal skills
Would gladly recommend BBH to anybody who wants to buy or sell their house

February 27, 2026
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Reply from BBH Legal Services Ltd

Thank you Robert for taking time to leave a review and recommendation. We are so happy to to hear that Victoria and Helen took the stress out of the transaction and provided a great service.

Rated 5 out of 5 stars

Excellent conveyancing

Excellent, professional service for our conveyancing. Easy to contact by phone, prompt action, great communication and a good price. No hidden extras, clear prices and everything discussed. Great advice.No need to go into an office- everything was done online and on the phone, but with a personal service. Great team-work from Miranda and Emma.

February 27, 2026
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Reply from BBH Legal Services Ltd

We try and be as transparent, personable and efficient as possible so its reassuring to hear that our service delivered. Thanks you PZ for your kind words. Should you require anything else please get in touch.

Rated 5 out of 5 stars

Very efficient service

Very efficient service. Always responded to queries quickly.
We have used BBH previously, they have just sorted a grant of probate for us in record time and we are using them for conveyancing too.

February 27, 2026
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Reply from BBH Legal Services Ltd

Thank you Mrs Coup for the review. We appreciate your efforts in letting others know about our efficient service.

Rated 1 out of 5 stars

Disappointing experience.

I have never had dealings with solicitors who are this unprofessional in all my life.

Not sure how BBH Legal have such a good trust pilot score? Maybe it’s just the solicitor I’m dealing with?

Lack of communication, no accountability and sarcastic emails.

I can only report on what I have experienced. Such a shame.

February 26, 2026
Unprompted review
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Reply from BBH Legal Services Ltd

Hello Simon. Many thanks for your feedback, which is important to us. We are sorry to hear that you had a less than positive experience. We would like to look into this matter but without further information this is difficult. If you could please get in touch and we can look into this for you. Kind regards BBHLS.

Rated 5 out of 5 stars

Very good and very patient!

Very good and very patient re updating my very long and complex Will, especially in dealing with my requests to make amendments to what I had previously submitted!

February 19, 2026
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Reply from BBH Legal Services Ltd

Its great to hear that the Wills Department were able to accomplish everything that you needed in a will. Many thanks for taking time to share your experience with others.

Rated 5 out of 5 stars

I had an excellent experience with BBH…

I had an excellent experience with BBH Legal Services during my recent property purchase.
A very special thank you to Lesley, my conveyancing solicitor, who was absolutely exceptional from start to finish. Lesley went above and beyond to ensure everything progressed smoothly, especially within a very tight schedule. She was proactive, responsive, and incredibly supportive throughout what can often be a stressful process.
What truly stood out was her commitment to accommodating my circumstances — coordinating completion dates, chasing other parties, preparing documents promptly, and keeping me fully informed at every stage. I genuinely felt that she was doing everything possible to meet my needs and achieve completion within my preferred timeframe.
Her professionalism, efficiency, and calm approach gave me complete confidence throughout the transaction. I am extremely grateful for her dedication and hard work in making the purchase as seamless as it was.
I would also like to mention Lewis, the assistant conveyancing solicitor, who was helpful and supportive during the process.
I would highly recommend BBH Legal Services to anyone looking for reliable and professional conveyancing support.

February 26, 2026
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Reply from BBH Legal Services Ltd

Thank you Amelia for such a wonderful review. We really appreciate the time and effort you have taken to share your experiences with everyone. We are so pleased that Lesley and the team did everything they could to complete your transaction for you. If you should require anything in the future please do get in touch.

Rated 4 out of 5 stars

Quick response and informative when…

Quick response and informative when questions where asked

February 18, 2026
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Reply from BBH Legal Services Ltd

Many thanks Mark for your Feedback. We do appreciate it and are glad that you had a positive experience with us. Should you require any further legal services please do get in touch.

Rated 5 out of 5 stars

Property Sale

Selling a property can be stressful, but BBH Legal made the experience much smoother by keeping me informed at every stage. Your attention to detail and dedication were evident from start to finish. I am grateful for your hard work and would not hesitate to recommend your services to others.

February 16, 2026
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Reply from BBH Legal Services Ltd

Thank you kindly for your recommendation. We do appreciate it.
It is great to hear that your sale proceeded so positively. Should you, your friends or family require anything in the future, please do let us know.

Rated 5 out of 5 stars

Many thanks to Emma Attris and…

Many thanks to Emma Attris and Catherine Hopwood for your friendly help and support in a recent conveyancing matter.

February 13, 2026
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Reply from BBH Legal Services Ltd

Thank you Nicholas for highlighting Emma and Catherine's efforts. We are very pleased that you had successful and supported conveyancing experience with us.

Rated 4 out of 5 stars

Helpful, efficient and caring!

Our legal representatives at BBH, we're helpful, efficient and caring.

February 9, 2026
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Reply from BBH Legal Services Ltd

We are very pleased that the team were helpful, efficient and caring Anne. I am happy that we could give you a good service with friendly communication. Should you require any further assistance, please get in touch.

Rated 5 out of 5 stars

100% recommend

Fabulous service when we moved house managing 2 sales and 1 joint purchase. Not without issues that were nothing to do with BBH (management companies) but they were brilliant at keeping things moving and keeping us updated. Wouldn't hesitate to recommend. Particular thanks to Helen, Victoria and Katie.

January 9, 2026
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Reply from BBH Legal Services Ltd

Thank you Laura for taking time to leave us a great review. We are very pleased that we could assist with your three transactions successfully. We wish you all the best and should you require any assistance in future please do let us know.

Rated 5 out of 5 stars

Efficient and helpful throughout a challenging time.

Ensured everything ran smoothly and kept me informed despite being not local. Additionally, this was a difficult time for moving on my own for the first time and legal proceedings were all new to me. This was patiently explained to me and Emma was understanding throughout.

January 27, 2026
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Reply from BBH Legal Services Ltd

Thank you VS for such a lovely review. We are happy that we could look after your transaction for you. Should you require any conveyancing in the future we hope that you would return to us.

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