BB Outlet Reviews 811

TrustScore 4 out of 5

4.0

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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the products, highlighting their high quality, durability, and effectiveness. Many people appreciate the affordable prices, making the items accessible, and frequently mention the discreet packaging and quick shipping as major positives. However, some customers have experienced issues with delivery, including packages arriving broken, being delivered to the wrong address, or significant delays, especially for international orders with unexpected customs fees. There are also occasional concerns about product quality control, with some receiving incorrect items or products that stopped working, and a few people reported discomfort or issues with certain materials.

What people talk about most

Product

Reviewers mention positive feedback about product quality and value. Many customers praise the high quality,... See more

Delivery service

Clients share ambiguous opinions on delivery service. While many reviewers praise fast and discreet shipping,... See more

Quality

People report ambiguous experiences with quality. Many customers praise the high quality of products, noting... See more

Order

Reviewers highlight ambiguous aspects of order experiences. Many customers report significant delays, with... See more

Price

Consumers find price to be ambiguous. Many reviewers appreciate the affordable and reasonable prices, often... See more

Based on these reviews

Rated 4 out of 5 stars

I LOVE the products I bought. Super high quality and fun items. The only negative is I bought lube, it arrived and was broken. I was issued a replacement right away, (the customer service is AMAZING)... See more

Rated 4 out of 5 stars

I was able to take advantage of the 1 year warranty on one of the products I bought last year without issue. The representative I emailed was very friendly and responsive, but there was a small delay... See more

Rated 4 out of 5 stars

I live in Canada and bought from a Canadian company, but didn't know product ships from the States. It's been 10 days since it shipped and it still hasn't even made it out of the States yet (by trac... See more

Company replied

Rated 5 out of 5 stars

This was my second or third time ordering from BB Outlet & I am always so impressed by their sales, customer service, & timeliness when it comes to shipping! I don’t buy toys from anywhere else now. A... See more


Company details

About BB Outlet

Written by the company

High quality sex toys - finally made accessible to everyone.

Description of image

Description of image

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By Bellesa
BB Outlet was created to finally make pleasure accessible to everyone. While BBoutique offers luxury pleasure products at luxury price points, these premium level products are not accessible to many, and so BB Outlet was launched. It is Bellesa’s core believe that pleasure is for everyone.

Top Quality
BB Outlet prioritizes delivering high quality pleasure products at accessible price points. All products are made from premium, body-safe materials, ensuring both safety and satisfaction.

Affordable Prices
BB Outlet is dedicated to making pleasure affordable and accessible for all. Experience top tier Os at a fraction of the cost.

100% Discreet Billing & Shipping
Discretion is a priority at BB Outlet. Nowhere on the package will it display anything about Bellesa/BB Outlet/what is inside.

Worldwide Shipping
BB Outlet ships worldwide, with warehouse locations set up across the United States and Canada.

Contact info

4.0

Great

TrustScore 4 out of 5

811 reviews

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Replied to 100% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

Great website

I really like the website design, it’s easy to find products, easy to understand checkout. Overall great experience.

July 31, 2025
Rated 3 out of 5 stars

They're very ok, Maybe stick with just the simple products tho

They're ok. I got what i ordered in a timely manner. I just wish their mobile site was better. I like to read *all* the reviews for products like this and didn't realize they only show the first 5pgs of reviews on mobile, which were somehow all 5*, it took me going on desktop to see reviews for a toy that were more similar to my experience, such as the rabbit toy i got being so small it made no sense on being able to use it for it's proper use and the rabbit part being pointy and uncomfortable.

Also when i put in my order I took several screen shots during the process to help a friend who was also making a purchase and all thru it all you can see the code for the free toy in my bag, and i made sure to exit my bag and click claim offer and everything just in case, but somehow after i finished my purchase my email receipt didn't have the code and support is saying they cannot modify shipped orders even if it was supposed to/qualified for gift promos, even with the proof i provided. So in the end after spending about $60 for 3 toys i only ended up getting 2 and only like/can actually use one of them. So overall.... be very careful with reading reviews, go on a desktop if u can (i wouldn't doubt some of the 5 stars are bot accounts in all honesty), make sure to read the full description, and if your receipt is missing something try to contact them asap before they ship your order.... or else you'll end up wasting a good amount of money like i did.

August 4, 2025
Unprompted review
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We are always looking for ways to improve. Please send our Care team an email to share more details, your feedback is appreciated.

Rated 5 out of 5 stars

Affordable toys i like a lot

I accidentally broke my first bbair in the ocean somehow (probably also to do with excessive use) but i really liked it and when i came to check about a replacement there was a 70% off sale which was great! I bought 2 (one to replace the one i broke and one for my fiancée) thanks so much!

July 15, 2025
Rated 3 out of 5 stars

meh!

i love bellesa boutique and bb outlet! and i'll continue to order from them in the future, but i wasn't super thrilled with this order. i paid for standard shipping, but waited 8 business days for my order to arrive. in terms of the product, i love the fit and the look of the nipple clamps, but the rubber tips (which are essential to the clamps being bearable pain-wise) fall off super easily, which makes for a lot of adjusting/fidgeting during sex.

July 10, 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We’re sorry to hear you weren’t a fan of your purchase. We curate Bboutique very carefully so that we only offer products of the highest quality. Of course, everyone’s bodies and preferences are different. Be sure to reach out to our care team for an array of resources to point you in the direction of a toy that will work better for you.

Rated 3 out of 5 stars

I don't often have issues with Bellesa...

I haven't really had issues with estimated delivery times but I placed this order on June 20 early in the day. I was quoted an estimated 3-5 business days. With Bellesa, I usually get the delivery earlier. With this one I waited with very unclear messages (likely because of increased pressure at the boarders) and when it finally came to my door I didn't get to it in time and had to go to the post office. I also didn't know there would be customs fees. But that has happened before. I don't know why that can't be factored in to the price sooner but I love Bellesa and if this is how it works right now, I get it

July 4, 2025
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We are always looking for ways to improve. Please send our Care team an email to share more details, your feedback is appreciated.

Rated 4 out of 5 stars

Great!

Products are top notch, discreet shipping, great cost for value. Shipping for the outlet is a bit slower than the normal boutique shipping, but not a big deal!

June 25, 2025
Rated 5 out of 5 stars

Amazing products

Amazing products, great delivery time and super discreet packaging!! Doesn't even have the company name so no one can look it up! I love the products they last so long and are super powerful!! Couldn't ask for a better experience

June 16, 2025
Rated 5 out of 5 stars

Sanitary

The packaging was discreet and sanitary. The website was easy to use and the search function is well developed.

June 17, 2025
Rated 5 out of 5 stars

Forever customer

This was my second or third time ordering from BB Outlet & I am always so impressed by their sales, customer service, & timeliness when it comes to shipping! I don’t buy toys from anywhere else now. Also love that this company is women owned!

June 5, 2025
Rated 5 out of 5 stars

Convenient and pleasant experience.

The website was easy to navigate and find what I wanted, and my products actually came faster than I anticipated! So far all but one are working great, and the last is just a fit issue.

May 29, 2025
Rated 5 out of 5 stars

Love these toys!

Everything arrived really fast and works well 👀 the cleaner is awesome and worth the purchase. I definitely recommend!!

May 20, 2025
Rated 5 out of 5 stars

It really made me know about my body a…

It really made me know about my body a lot more than what you are usually told in any type of sex ed class. When i finally hopped on to the internet and learned about bb outlet it was a good and affordable way to experience things i’ve never had before.

May 19, 2025
Rated 2 out of 5 stars

Had ordered something and emailed for…

Had ordered something and emailed for an update n delivery a few times with no reply. Please can u provide me with a correct email
This seems to be a very difficult site.

May 11, 2025
Unprompted review
BB Outlet logo

Reply from BB Outlet

Thank you for sharing your experience. We’re surprised and so sorry to hear about this and can assure you this is not typical. Please reach out to our care team at care@bboutlet.com as we are keen to find a resolution.

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