Dwane, Thank you for the exceptional service during my visit yesterday. I’m from Wisconsin, and every year when I come to Ottawa, Capital BBQ is a must-stop destination. You and the team alway... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
Unbelievable. They contacted me about items in my cart that I hadn’t proceeded with. We discussed the issues and we resolved the issue in two minutes. Ordered the items immediately, delivered fast and... See more
Company replied
My husband and I have bought multiple items from Capital BBQ - most recently a XL Green Egg last year and gorgeous Berlin Gardens patio furniture this year. We have always had a great experience, but... See more
Company replied
Left inside the garage so I could assemble and take it through the house to the deck. Assembly was another story as the instructions were pictures only, and not enough detail to see what goes where... See more
Company replied
Company details
About Capital BBQ (BBQing.com)
Written by the company
Capital BBQ, proudly operating as BBQing.com, has been making “Backyard Heroes” since 1988. Based in Ottawa, we are Canada’s largest and most trusted destination for barbecues, smokers, outdoor kitchens, pizza ovens, griddles, fireplaces, patio furniture, and related parts and accessories.
For over 35 years, our family-run business has combined expertise, quality, and a passion for barbecue culture to help people create unforgettable moments around food and fire. Whether you are a weekend griller, a competitive pitmaster, or a homeowner designing your dream outdoor space, Capital BBQ delivers the products, knowledge, and support to make it happen.
We proudly carry the industry’s most respected brands:
Napoleon, Broil King, Weber, Traeger, Pit Boss, Louisiana Grills, Kamado Joe, Big Green Egg, Blackstone, ENO Plancha, Crown Verity, Urban Bonfire, Stoll Industries, Berlin Gardens, DCS, Lynx, Jackson Grills, Perlick, Hestan, Oven Brothers, Ooni, Alfa Forni, Blues Hog, Dekko, Dizzy Pig, Everdure, Fireboard, Halo, HPC, IR Energy, Solaira, Jealous Devil, Looft, Meat Church, Masterbuilt, Neso Grill, Pitmaster Choice Pellets, Regency, Solus, Solo Stove, Solaire, Smokeware, Spiceology, ThermoWorks, TrueFlame, Wellspring, Whiskey Bent BBQ, Xylo, Yoder Smokers, and Ted Reader.
Every brand we offer is carefully tested in our own grilling kitchen to ensure superior performance, reliability, and long-term support.
At Capital BBQ, service goes beyond sales. Our passionate team includes barbecue experts, certified technicians, and Kansas City Barbecue Society judges who provide personalized advice, dependable after-sales care, and expert support for many of the products we sell. Through BBQing.com, we ship from coast to coast, offering the convenience of e-commerce with the confidence of a specialty retailer. Customers benefit from our lowest-price guarantee, flexible financing, reliable nationwide delivery, and easy pickup or assembly options.
Those in the Ottawa/Gatineau region can also explore our expansive showroom, where products are displayed in real-life settings for inspiration and guidance.
With decades of experience, unmatched product depth, and a dedication to customer satisfaction, Capital BBQ continues to be Canada’s number one choice for premium gas grills, charcoal BBQs, pellet smokers, outdoor kitchens, fireplaces, patio furniture, and barbecue accessories.
Our promise to you
Written by the company
- We're committed to our customers!
- From expert advice to dependable after-sales care, our promise is simple: treat every customer right and help them shine at home—we create Backyard Heroes.
- Quality you can trust
- Every grill, smoker, and outdoor product we carry is chosen for performance, reliability, and lasting value.
- Trusted across Canada
- For over 35 years, families nationwide have trusted us for fair prices, fast delivery, and expert support.
Lowest Price. Guaranteed.
Shop confidently—if you find a lower price in Canada, we’ll match it, hassle-free.
At Capital BBQ (BBQing.com), your peace of mind comes first. Our Best Price Guarantee means if you find the exact same item at a lower price from an authorized Canadian retailer, we’ll match it—so you always get the best deal.
How it works
- Share proof of the lower price (photo, screenshot, or URL).
- Item must be identical (brand, model, colour/finish, size/features), new, and in original packaging.
- Competitor must be an authorized Canadian retailer, advertising in CAD, with the item in stock.
What’s not eligible
- Clearance, refurbished, open-box, auction listings, marketplace/warehouse club pricing, private quotes, limited-time bundles, or coupon-stacked offers.
- Items not sold and shipped by an authorized Canadian retailer.
We keep comparisons fair by accounting for shipping and handling where applicable. Questions? Our team is happy to help—because we create Backyard Heroes, and that starts with great value and great service.
Contact info
12 Grenfell Crescent, K2G 0G2, Nepean, Canada
- 1-800-606-7879
- support@bbqing.com
- bbqing.com
Free Shipping on $999+ Orders
4.6
Excellent
3K reviews
Replied to 90% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you received good and quick delivery. Happy Grilling!
Excellent advice and guidance through a…
Excellent advice and guidance through a challenging journey of my outdoor kitchen. Kirk was patient and always friendly.
Thanks
September 23, 2025
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a great experience with Kirk, and we're just as excited about your new outdoor kitchen. Happy grilling!
Your representative sent me an email…
Your representative sent me an email about the two parts that were out of stock and on back order. I was happy with the experience, and my Napoleon BBQ is back up to shape again. Way cheaper than buying a new one!
September 22, 2025
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We're thrilled to hear you had a great experience and that our team kept you up to date on ETAs. Your support means the world to our local family business. Happy grilling!!
Great place, buy your BBQ stuff here.
Nice website, easy to use and order from. Recommended, I have purchased here a few times. Fast shipping, reasonable prices.
September 22, 2025
Reply from Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review! We're so happy to hear that you find our website easy to use and user-friendly. Your support means so much to our local family business, and we look forward to continuing to serve you. Happy grilling!
Problem solved
Wrong parts were shipped to me. Once made aware of the error they made it right at no cost to me. Happy to do business with Cdn companies and wish they all dealt with issues like this.
September 7, 2025
Reply from Capital BBQ (BBQing.com)
Thank you so much for your review. I'm very sorry to hear about your experience. I’d really appreciate the opportunity to speak with you directly and see how we can make things right. Please feel free to give me, Kathleen, a call at 613-228-0009 ext. 227. I look forward to hearing from you.
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review and for being such a loyal customer. We truly appreciate your kind words and continued support. Happy grilling — we hope you enjoy those tongs!
Reply from Capital BBQ (BBQing.com)
We're thrilled to hear you had a great experience with us and truly appreciate your kind words.
Happy Grilling — we hope to serve you again soon!
Reply from Capital BBQ (BBQing.com)
Wow — thank you for taking the time to leave us a review!
We truly appreciate your kind words and are thrilled to hear you loved our great prices and fast service!
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We are so thrilled to hear you had a good experience with us. We appreciate you supporting our local family business. Happy Grilling!
Great product and service
The part i ordered was an exact fit. The service was great and the price was reasonable.
September 9, 2025
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I'm thrilled to hear it was the exact fit and that the service was great. We appreciate you supporting our local family business so very much. Happy Grilling !
Ordered on Sunday and received delivery…
Ordered on Sunday and received delivery on Wednesday.
September 9, 2025
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We are thrilled to hear that we were quick with your order. We appreciate you supporting our local family business.
Reply from Capital BBQ (BBQing.com)
Thank you so much for your review! We appreciate you shopping with us. Happy Grilling
Very happy
The person who assisted me clearly understood what I was looking for. Within 5 minutes my issue was resolved and I left with the items that I needed.
September 5, 2025
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us such a wonderful review! We truly appreciate your kind words and your support of our local family business. Wishing you many happy grilling adventures!
Reply from Capital BBQ (BBQing.com)
Thank you for taking the time to leave us a review! We are thrilled to hear you got the right product and that the delivery was quick. Happy Grilling!
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! I'm thrilled to hear you received excellent customer service—that’s something we take great pride in. Wishing you many delicious meals ahead. Happy grilling!
Love new cover
Love new cover. Customer service very helpful solving a shipping issue.
August 22, 2025
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We’re thrilled to hear that you’re loving your new cover. Your support means a lot to us.
Happy Grilling! 🔥🍔
Super quick turn around and delivery of…
Super quick turn around and delivery of the order. Very professional and helpful.
August 22, 2025
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review! We appreciate your kind words and very thankful for your support of our business. Happy Grilling!
Brackets were as expected but did not…
Brackets were as expected but did not come with attaching hardware
August 29, 2025
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review. We truly appreciate your feedback and will be sure to share it with the manufacturer of the parts you ordered. Your support of our local family business means a lot to us. Happy Grilling!
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We're thrilled to hear that we delivered on our promise regarding your delivery time. Your feedback means a lot to us, and we're glad we could meet your expectations!
Reply from Capital BBQ (BBQing.com)
Thank you so much for taking the time to leave us a review!
We're so happy to hear that you had a great experience with us. Your support means the world to our local family business.
Happy Grilling! 🔥🍔
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.