BBVA Compass 

Worst customer support!!!! I don't know who is in charge of their support team, but these representatives are clueless and when they don't know what to do, they just hang up on you.

The men representative's for BBVA will hang up on you.
I've been hung on by numerous of Spanish guy's
This is bad, bad bad

If, I could give this bank a 0 star trust me, I would. I recently ask for an extension ( meaning put my payment to the end) due to switching jobs but what Hosea or whomever tha fuc* his name was told me he could push me out to Feb, but I get a letter in the mail saying something different. I can't wait to pay on three of my small bills, and I'm refinancing my car. I can't stand this fuc*** bank. It's not because of this last lie, but I have been hung upon due to a guy name Williams telling me my address is incorrect.....what???. If anyone say they are able to finance you with BBVA Compass......RUN 🏃‍♂️ Really Fast, and DON'T LOOK BACK!!

VP Jeannie Yoder should spend more time working than having affairs. Maybe someone should do a deeper dive into her "work time."

If I could give 0 stars, I would... Am so unhappy with this bank. I've banked with them for years & have even decided to take my major banking needs to another institution. I've been more that willing to share my final experience with others; hoping to save them the same outcome. I do understand that my circumstances may be a totally isolated incident, but the way I was handled & the numerous issues that I have had to endure on several different occasions has just left me soooo put of by this bank. And I doubt that it's just my banking location.

Customer service is a joke. They are all incompetent people. Worst bank in the world. Gladly closing all my accounts.

This is probably the worst company I’ve ever dealt with, and believe me that’s a statement.

Had a car loan with them. Paid it off because I was selling the vehicle. They told me it would take 10 business days to clear the transaction (it was immediate via electronic) and was out of my account that day. But still took the ten days anyway.

Then they said they would mail the title to me after that time. Two weeks later, 5 phone calls to their call center (in Columbia) and still no title! Has now been over a month from the day I paid the loan off, no tracking number to find my title, no title, no way to get a replacement because they wont send me a lien letter to I can apply for a new one GRRRRrrrrrrr!!!!! Of course my buyer got tired of waiting and now here I sit. I have had other auto loans with other banks, paid it off, got the title immediately, literally the same day, but not BBVA, worst banking experience EVER and I'm 62 years old with lots of banking interaction!

DO NOT DO BUSINESS WITH THIS COMPANY!!!! If I could give less that a 1 I would!

My experience with BBVA has been fairly decent. In comparison to other banks, they do not seem to offer as many banking features, practice and convenience type services that I have been accustomed to, however they are the only bank, EVER... that phoned me directly from my local branch simply to ask how my family and I were doing during the COVID-19 crisis. They simply reached out by phone, to ask about our health and well-being and to ask if there was anything they could do for us. That speaks volumes to me.

I personally do not care for some of the banking/debit practices with BBVA, such as they automatically access fees for overdrafts on pending transactions. Often merchant authorizations are higher than the actual amount and the consumer has no control and often no knowledge of what the merchant submitted for an authorization (ie gas pumps sometimes authorize $1 and some authorize $50 or $150, hotels and rental merchants sometimes authorize double the expected charges) and being accessed a fee on a non-posted transaction is unfair banking policy and it will require the customer to contact the bank to negotiate whether or not the fee can be reversed. I do not agree with any bank or credit union that accesses fees automatically, especially on pending transactions. Its just bad all the way around. Also, I am not a fan of ATM fees, especially at a bank that doesn't have branches nationwide or that doesn't waive fees on large networks of ATMs. An example, I had to withdraw $100 at 3 different non-BBVA atms during the COVID shutdown, as the first two machines could on dispense part of my withdrawal request. So, not only did I pay $3 at each ATM ($9) then BBVA accessed a similar fee for each machine. In the end of it, I was charged around $18-$20 to withdraw a total of $100 when using a non-BBVA machine. Fortunately, BBVA was willing to reverse all BBVA fees as a courtesy but that required a 20 minute phone call and at the time, I was pretty irritated about the whole situation. BBVA doesn't have a simple or quick way to dispute most charges or debits. Its a lengthy and time consuming ordeal.

BBVAs mobile app is fairly good. It is simple, no frills nothing fancy but it works pretty well. I dont need flash and complexity when doing banking on my phone. I want functionality and straight forward banking - no need for anything else. If you need a supercomputer or an expensive phone to run an app or a program to check your balance, I dont want it... I am not playing a video game, I am trying to deal with my banking. Decent app.

The staff at my BBVA were pleasant and personable and treated me respectfully.

Bottom line, if you need a bank that offers a second chance checking or if you don't do tons of authorizations on your debit card... Then, BBVA might be a perfect fit. If you want to be treated like a person, then BBVA is the place.

BBVA has been great as a mortgage company for the most part. They've worked with me well, especially recently during the Covid-19 pandemic. I had an issue with the escrow on my mortgage I wish could had been worked out a little better, but for the most part no complaints!

I guess that BBVA is really not better or worse than the other traditional brick and mortar banking institutions in the U.S.
in my opinion they are " for profit" businesses focused more on making a profit than on looking out for the best interests of their customers. After less than 6 months of getting hit with outrageous overdraft fees I signed on with a local credit union ( Gulf Coast Educators) and am blown away by the unbelievable customer service. In my honest opinion Credit Unions are the way to go!

I wish I could give zero stars. If you want to be treated like a piece of sheet from the manager, this is the bank for you! It's been a really long time since I've witnessed incompetence at this level. I am a BBVA customer, sold a car to another BBVA customer. I provided everything needed to make this a smooth transaction however here we are 21 days later and my loan with my bank isn't paid off. All due to incompetence from the MANAGER at this branch. Can you imagine being a manager and not being able to handle a simple task such as making sure the other loan got paid off? Really sad that BBVA hires, employs, promotes this type of incompetence. I said I was a BBVA customer, but not for long. Next step BBB. Beware of this bank and this branch, there are lots of other banks that provide top notch service and truly care about their customers, this is not one of those banks or branches.

I give bbva compass 💩💩💩💩💩 for being the worst bank that has ever existed. Customer service is rude, they hang up on you, they say that you are cursing at them when your not. just so they can say that's why they hung up on you. They post payments to the account then go and reverse the charges saying that is when the payment posted and reverse all the other payments that have already posted. Then reaply all the payments back cause you to be charge NSF after NSF. Leaving you to drown when other bills need to be paid but now cant pay them cause your in the negative. they say they post payments in real time but when it comes to deposits they will not post that in real time. WHY? so they can charge you more nsf fees. Why hasn't bbva been investigated after reading bad review after bad review. why isnt anyone looking after the small people like us who are being robbed. I have never dealt with a bank who is just self center on themselves and care about how much money they can rob from people like us. I will make sure more reviews get written and hopefully one day bbva Compass will go down for doing wrong to their customers. The only reason you are getting a star is cause I have to put one. But bbva compass you deserve 💩💩💩💩💩.

My husband opened a credit card account with this bank and it was the worst bank ever. He authorized them to speak with me his wife and they went crazy because ì knew something about credit card and banking. Retired banker (36 years) and i had nothing but problems with them until we closed it out. We received a credit refund on the closed account but had to wait 30 days before being sent a check for the refund. Wish we had done research before trusting these unprofessional people that dont care about you as a customer. DONE!!!!

After my divorce, I had a rough time getting a checking account due to credit score plunging. BBVA Compass gave me a chance and let me open an account with them when others wouldn't. I am still and will continue to stay with them for all my banking needs. I have had absolutely no issue with customer service, online banking, uploading checks or anything else.A+++ in my book !