Dubious business practices.
We have been customers of BCA for 12 years and generate around 3 million euros in sales annually with them. Specifically, BCA in France exhibits business practices that, in our opinion, border on fraud. To give just one example: we purchased a car for 50.000 euros on their platform. After countless phone calls and emails, a month later we received a notification that the car was ready for transport, and we thought everything was fine. However, the car was then left in the middle of the night on a large property of the neighbor, with the keys thrown into the mailbox. The car could not be identified there. It took a lot of effort to resolve the issue. We then discovered that the car had damages amounting to over 4.000 euros, which had not been disclosed. We filed a complaint within the specified time frame, but no action was taken and there was no response at all. This is just one of many examples. If you don't comply with their behavior, you are threatened with sanctions or account suspensions. It is common for cars to be promised and even invoices issued, only to be canceled immediately due to internal errors, with the supervisor claiming they will follow up, but this never happens.
Today, a situation occurred that was the final straw. We bought a car and received the confirmation of purchase via E-Mail as well as a in the System. It sometimes happens that the invoice arrives a little late, so we asked a couple of time for it, but again we didn't get an answer. We were always told that we would be called back. Then they said the vehicle had been cancelled, then they said it had been sold to someone else. Another said that the supervisor would get back to us. Someone else claimed that the seller had cancelled the vehicle. Every time we called there were different statements, but nothing serious. Sadly, as a customer, you are not taken seriously. Then, 1.5 weeks later, we received an email stating that the car now costs an additional 1.800 euros if we still want it. We refused to accept this because it was not our fault and BCA should compensate for the issue. The car was then relisted in the auction, and we were the highest bidder again. This time, however, the price had increased by 4.000 euros. We refused to accept this as well, demanding that BCA act correctly. The supervisor took forever to get back to us, which never happened. Only after involving BCA Germany and the management did he finally respond. But still, no solution was offered. The supervisor, named Yannik, shouted at us on the phone, denied everything, and twisted the facts. Instead of resolving the issue, we were pressured to accept his business behaviour, because otherwise we will be banned. As a customer who generates 3 million euros in sales annually, we were told by him, quite frankly, that he knows all about it and deliberately ignores customers in order to let them give up the only argument they say ,, You have to accept the invoices that Bca writes or you will be blocked´´. This is criminal behavior. You should never buy on this platform.
March 5, 2025
Unprompted review