I placed an order and after 5 days I hadn’t heard anything about its status so I emailed asking if I could have an update. Marco replied with a defensive response saying my order was ‚‘well withi... See more
Company replied
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See what reviewers are saying
Don’t panic if you place your order on a Sunday as I did. Great service to email back with updates ! Goods arrived Tuesday as informed, well packaged above and beyond requirements, and had a lovely fr... See more
Excellent customer service. Went above and beyond to ensure my item arrived today ready for my daughter’s arrival home. Original item ordered was lost by delivery company so BC Gels arranged for a new... See more
I have used bc gels for some time now, mainly for Nailtiques, which are the only product that can help my problem nails (since cancer treatment) I wouldn’t be without it I however had a problem... See more
Company details
Written by the company
Our business sell know brands of cosmetics like Moroccanoil, Tigi, Olaplex, Evo, CND, Harmony Gelish, Color Wow, Joico, Milkshake, K-18, Clinique, Bobbie Brown, OPI, Nailtiques, Macadamia, Revlon, Loreal, CND, KMS hair, Cnd shellac, Kerastase and much more.
Contact info
27 Old Gloucester Street, WC1N 3AX, LONDON, United Kingdom
- info@bcgel.co.uk
- bcgel.co.uk
3.7
Average
136 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 25% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
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Lovely experience
Lovely experience. Item Arrived on time. Product is luxurious. Would definitely recommend.
June 28, 2024
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Very quick delivery and good price
June 28, 2024
Happy to find this brand for not very…
Happy to find this brand for not very expensive delivery
June 24, 2024
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Was told to go eff myself
Purchased via Ebay, was sent the wrong item. Asked to return, no issues but I needed the seller BC Gels to send me the physical label not electronic label as no printer but he blocked me on Ebay as confirmed by them. Called him and he said ‘go eff youself mothereffer’ so my advice is AVOID this clown. 18 years of using Ebay and never treated this way. Edit: Unsurprisingly BC Gels deny selling via Ebay…feel free to search them as a seller on the platform. Whilst most feedback is positive, you’ll see how they react to the negative feedback they get for similar issues. If I could add images of their profile I would but unfortunately I can’t. They joined in Oct 2014 and have nearly 4000 transactions…imagine lying so much to consumers….
Further edit: bc gels removed their first reply and are now saying I didn’t return the item, even after I got my husband to print the label and returned it via THEIR label…ebay have refunded me as I had shipping proof, any issues are the sellers to take up with RM. Unsurprising more lies from them. Never once mentioned that RM would collect from my house without the need for label, he’d already told me eff off and put the phone down no doubt. I have 100% feedback on ebay, as if i’m trying to get a mousse for £15 that I didn’t even order, for free.
June 4, 2024
Unprompted review
Reply from BC GEL LTD
Offered pre-paid label, where buyer can choose home collection / drop-off wrong item on the post office. Royal Mail have option to bring the label and attach to parcel for return, so no need printer. Customer want the item for free instead return. We didn't agree. Even if it is a shipping error on our part, the customer must return the product for an exchange or refund. But the customer just wanted it for free. We never deny selling in eBay, we told you need to contact through eBay, because is a different department. We just operate the web-page, where you didn't place the order, you placed on eBay. Also after checking the money was refunded, and the item not received. Who is the clown?
You have 100% because you are a buyer, including my feedback is positive. Sellers can't give negative or neutral feedback for buyer. About the label was said when you contact by eBay messages. But you REFUSE to return saying would not lost time to return. And that we had to give it for free.
WORDS FROM CUSTOMER:
"I’m sorry you want me to return something that’s your error? Surely you’re just going to send me the correct goods and not expect me to return something of such low value that is your error?!"
But in the final of the day if you said you return the item you printed the label and went to post office? Or used the eBay pre-paid label? As we didn't received. Have a tracking number to proof? So we can contact the company.
Free product because an error, just in your world.
Prompt delivery!
May 25, 2024
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Items arrived promptly.
April 28, 2024
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Good valve and quick delivery
Good valve and quick delivery. The freebie was a nice touch.
March 29, 2024
Since the beginning of COVID-19 my…
Since the beginning of COVID-19 my nails have been in a very poor state. My daughter bought me “Nailtiques” last year and my nails have never been better. Thank you for your miracle remedy.
March 25, 2024
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Excellent service
Excellent service, friendly and efficient company, great products.
Will definitely order again.
Highly recommend!
March 31, 2024
Good delivery and material xx
March 29, 2024
great prices!!!!
March 28, 2024
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