We recently had to claim on our critical illness cover, something we never thought we would actually need to do and a very daunting prospect, but beagle street made it very straight forward and kept u... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Recently I needed to make a claim under my Critical Illness Policy. Beagle Street and my Claims Handler, Violeta, were absolutely fantastic. The whole claim from initial contact to final payment... See more
Company replied
After the sudden death of my husband I called to see what I needed to do, an agent called Violeta answered and was amazing. She showed nothing but empathy and kindness, helped me fill in the claims f... See more
Company replied
We had the pleasure of dealing with Lisa Cowling in regard to a life insurance payout, she has been an absolute gem from start to finish. When they were unable to get hold of my husband via his outdat... See more
Company details
Written by the company
Beagle Street are a dedicated life insurance provider; our primary care is protecting you and your loved ones. We promise your premiums will never increase, regardless of age or changes to health. We’re here to help you through every step; whether that’s guiding you through the application process, helping you dot all the I’s and cross all the T’s, making changes to your policy details as life evolves or supporting those that matter most to you after you have gone. Whatever you need, you’ll only ever speak to us.
Protect your loved ones with Beagle Street
Written by the company
- Fixed monthly payments and cancel anytime
- At Beagle Street, we promise your premiums will never increase, regardless of age or changes to health, and you can cancel your policy whenever you like. This gives you the confidence to plan your finances and know you’ll have cover you can afford for the length of your policy.
- 99.8% of claims paid out
- In 2024, we paid out 99.8% of our protection claims, helping our customers when they need it most. Answer all questions honestly and accurately and you can be assured your loved ones will receive the pay out intended for them. Beagle Street is underwritten by Family Assurance Friendly Society Limited, who in 2024 paid out 99.8% of all protection claims.
- No policy fees if you ever need to update your details
- At Beagle Street, we're not like car or home insurance. If you need to make changes to your personal details, we can update them for no extra charge.
- Free simple Will writing service
- All our policy holders are eligible for a free simple Will through one of our regional partners. A simple Will acts as an instruction for what should happen to your belongings when you pass away; this could include your money, personal items and property.
- Early funeral payout included on all policies
- Anyone who makes a valid life insurance claim can receive up to £5,000 of the total claim with our early funeral payout. This means that your family won't be left alone to cover the costs of your funeral.
Contact info
16-17 West Street, BN1 2RL, Brighton, United Kingdom
- 0800 0480480
- enquiries@beaglestreet.com
- beaglestreet.com
4.5
Excellent
5K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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The customer care is very good
The customer care is very good. The team speak professionally and they don't use industry jargon
October 21, 2024
Reply from Beagle Street
Hi , thank you for your 5-star review and for taking the time to share your experience with others. We are pleased to hear that you found arranging insurance with us easy. Many thanks, the Beagle Street Team
Chasing policy documents
Easy to set up and seems like a good deal but I have chased my policy documents 3 times (phone and email) and received nothing.
For a paid service this is the minimum requirement for our agreement and I would appreciate being covered by a company who has strong communication. It doesn’t fill me with confidence and makes me nervous about the cover I am paying for.
October 19, 2024
Unprompted review
Reply from Beagle Street
Hi , Thank you for posting your review of our service. We would welcome the opportunity to talk with you further on this issue so that we can better understand the problem and work to rectify this for you. Please contact us via email at enquiries@beaglestreet.com with your contact details and a convenient time for us to get in touch. Many thanks, the Beagle Street Team.
Reply from Beagle Street
Hi , thank you for your 5-star review and for taking the time to share your experience with others. We are pleased to hear that you found arranging insurance with us easy. Many thanks, the Beagle Street Team
Got telephone yesterday the caller was…
Got telephone yesterday the caller was very helpful and informative very happy
October 16, 2024
Reply from Beagle Street
Hi Paula,
Thank you for taking the time to share your experience. We are pleased to hear that you found arranging insurance with us easy.
Many thanks, the Beagle Street Team.
Reply from Beagle Street
Hi , thank you for taking the time to share your experience. We are pleased to hear that you found arranging insurance with us easy. Many thanks, the Beagle Street Team
Taking out my insurance policy was easy…
Taking out my insurance policy was easy although the questions were too many. The conversation between me and the agent lasted upto 1 hour or more but I would recommend Beagle street for friends and families because it's worth it.
October 15, 2024
Unprompted review
Reply from Beagle Street
Hi thank you for taking the time to share your experience. We are pleased to hear that you found arranging insurance with us easy. Many thanks, the Beagle Street Team
the way it was explained was easy and…, Highly
the way it was explained was easy and clear to understand , I was very impressed with Maya and with the way she talked me through the process.
October 14, 2024
Reply from Beagle Street
Hi Paul,
Thank you for your 5-star review. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and are pleased to have achieved this with you.
We look forward to your continued custom.
Thanks, the Beagle Street Team.
Took out a life insurance
Took out a life insurance.
When doing so I didn't mention my adhd as it doesn't come up as an option and I don't see it as a "condition" anyway, like cancer or or a learning disability is, and didn't think about it.
Upon realising I should have declared it, I have emailed twice and tried calling and got nowhere trying to cancel the policy.
No replies to emails or phone calls returned.
They have just taken payment despite me trying to cancel.
The mistake was mine of course, but not being able to fix it despite trying a few different avenues, is not my fault and has been ridiculous.
Maybe from my review someone will contact me?
September 29, 2024
Unprompted review
Reply from Beagle Street
Hi ,Thank you for posting your review of our service. We would welcome the opportunity to talk with you further on this issue so that we can better understand the problem and work to rectify this for you. Please contact us via email at enquiries@beaglestreet.com with your contact details and a convenient time for us to get in touch. Many thanks, the Beagle Street Team.
Reply from Beagle Street
Hi , Thank you for taking the time to write your 5 star review of our service. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and we really appreciate such positive feedback. Many Thanks, the Beagle Street Team.
New policy set up
Good informative conversation with agent Abdul who explained everything to me and answered any questions I had. He got me a quote which I accepted and everything was confirmed and set up whilst I was on the phone and all documents emailed straight to me as well as copies in the post which I asked for. He made it all very easy from start to finish
October 8, 2024
Reply from Beagle Street
Hi Thank you for taking the time to write your 5 star review of our service. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and we really appreciate such positive feedback. Many Thanks, the Beagle Street Team.
Fami gave great customer service
Fami gave great customer service. It was a clear and efficient process. Thank you.
October 8, 2024
Reply from Beagle Street
Hi , Thank you for taking the time to write your 5 star review of our service. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and we really appreciate such positive feedback. Many Thanks, the Beagle Street Team.
Great customer service and my policy is…
Great customer service and my policy is the best iv had to date which I'm 100% happy with
October 7, 2024
Reply from Beagle Street
Hi Michael,
Thank you for your 5-star review. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and are pleased to have achieved this with you.
We look forward to your continued custom.
Thanks, the Beagle Street Team.
Abdul was great
Abdul was great. Very polite, explained everything so it was perfectly clear. Was a pleasure dealing with him
October 2, 2024
Reply from Beagle Street
Hi,
Thank you for sharing the excellent experience that you have received with our staff. Your comments are very important to us, and we will pass this feedback on to our Customer Operations team and of course Abdul!
Many thanks, the Beagle Street Team.
Sami was super helpful
Sami was super helpful. Very polite and dealt with my queries in a quick and informative manner
October 2, 2024
Unprompted review
Reply from Beagle Street
Hi Josh,
Welcome to Beagle Street!
Thank you for your 5-star review. We are so pleased to hear that you have had such a good experience.
Many Thanks, the Beagle Street Team.
Thank you so much to Abdul
Thank you so much to Abdul, he was absolutely fantastic!
Efficient, supportive, giving great advice and direction, especially with myself who has not taken out life insurance before.
I feel so happy with my cover and so pleased Abdul was my advisor! Thank you again!
October 2, 2024
Unprompted review
Reply from Beagle Street
Hi Joanne,
Thank you for sharing your thoughts on the excellent service you have received. We pride ourselves on providing and maintaining exceptional levels of customer satisfaction and are so glad to have achieved this with you.
Thanks, the Beagle Street Team.
Really easy to use happy with cost and…
Really easy to use happy with cost and speed of application
October 1, 2024
Reply from Beagle Street
Hi Mr Chapman,
Thank you for taking the time to share your experience. We are pleased to hear that you found arranging your life insurance policy with us an easy process.
Many thanks, the Beagle Street Team.
Good customer service
Good customer service. Abdul was friendly and very helpful when dealing with my query regarding my policy. Thank you :)
September 11, 2024
Unprompted review
Reply from Beagle Street
Thank you for sharing the excellent experience that you have received with our staff. Your comments are very important to us, and we will pass this feedback on to our Customer Operations team. We are glad to hear that you found purchasing your policy with us an easy experience. Many thanks, the Beagle Street Team.
Did his best to find the best deal
September 25, 2024
Reply from Beagle Street
Hi , we're really happy that your experience with Beagle Street was easy and we would like to thank you for choosing us as your Life Insurance provider. Many thanks, the Beagle Street Team.
After 25 days BeagleSt still could not fix a typo!
Based on the very high ratings of Beagle Street here on TrustPilot, I trusted this company, and took out a joint Life Insurance policy covering me and my wife.
I have, so far, never died and luckily neither did my wife, therefore I cannot give any feedback on the claims/payback however I have an ongoing name change request to fix a typo which was requested 25 days ago.
They have not been able to complete a simple change in 25 days.
I called them 3 times and sent 4 emails times.
Over the phone, their Help Desk agents asked me to send an ID via email, but still no joy.
When I call them they keep blaming the notorious recent CrowdStrike / IT issue for the delay but come on, if you are keeping your records in stone tablets you should still be able to update it in 25 days. My dentist, GP etc. all were impacted by it but for 1 or 2 days.
CrowdStrike cannot be the source of all your problems for the rest of your life.
I am now considering leaving them as they do not seem to be trustworthy to fix a typo in a month.
September 5, 2024
Unprompted review
Reply from Beagle Street
Hi, Thank you for posting your review of our service. We would welcome the opportunity to talk with you some more to help us to improve for the future. Please send us an email at enquiries@beaglestreet.com with your contact details and a convenient time to call and we will be in touch. Thanks, the Beagle Street Team.
Friendly and efficient
Rang to set up a policy today, hold times were minimal and all staff were helpful and efficient. Spoke to Sami who was very friendly and set up my policy with ease.
September 25, 2024
Unprompted review
Reply from Beagle Street
Hi , we're really happy that your experience with Beagle Street was easy and we would like to thank you for choosing us as your Life Insurance provider. Many thanks, the Beagle Street Team.
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