Very inefficient engineers sent onsite who have no clue on what they are doing.. but well trained to put the blame on customers to extract money later on. They work together nicely as a team to find w... See more
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See what reviewers are saying
Customer service is incredible. Hats off to Tara from the CS team who really looked after us. Special shout out to Paul the installer, super patient, very polite and did a fabulous job installing... See more
Great Overall experience with Bean Machine. Repair Service and follow up work. Demie was really helpful and swift with getting the unit back to us. The Connoisseur's are going to be out in force for... See more
Just want to thank the customer service team for their help! We had a slight delivery issue with our new coffee machine + were assisted by Farheen, who was so helpful + professional! She was able to r... See more
Company details
About Beanmachines
Written by the company
Established commercial coffee machine and servicing specialists. We proudly supply bean to cup and traditional espresso machine packages to UK businesses.
Contact info
United Kingdom
- beanmachines.co.uk
4.3
Excellent
223 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 37% of negative reviews
Typically replies within 2 weeks
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Great coffee quality
Great coffee quality. We've been buying coffee from them, for our Cafe, for 2-3 years now, and counting. Never let us down
October 23, 2025
Reply from Beanmachines
Hi Peter,
We thank you for being our very loyal customer and for the feedback!
Fast delivery, not fresh
The coffee beans were delivered very quickly, however I was very disappointed with the freshness of the roast - the pack recommended best before was end of January yet they were delivered to me on the 20th February.
February 20, 2026
Reply from Beanmachines
Thank you for your review, and I’m genuinely sorry for the disappointment you experienced.
After looking into this, we can see that our warehouse team unfortunately missed the sample-size items and, more importantly, that the coffee you received did not meet the freshness standard we expect. That’s on us, and it’s not the experience we want any customer to have.
We’d really like to put this right. We will send you a freshly roasted, full-size replacement at no cost.
Excellent serviceThe fact you can talk to someone about…
The fact you can talk to someone about any problems with the coffee machine is excellent.
The engineers turn up when they say will.
Nice company to deal with
February 9, 2026
Reply from Beanmachines
Thanks again for taking the time to share your experience! It’s always our goal to make things easy and reliable for our customers, and feedback like yours really makes our day.
Milk cleaner product missed off…
Milk cleaner product missed off delivery and still not received
February 9, 2026
Reply from Beanmachines
Thank you for your feedback, and we’re very sorry your milk cleaner was missing from your delivery due to being out of stock. We’ve escalated this with our warehouse team to ensure it doesn’t happen again. Please let us know if we can help any further with this delivery.
Sean was super helpful
Sean was super helpful, fitted the machine quickly and was very informative and helpful when setting up the machine.
February 4, 2026
Unprompted review
Good initiative
Good initiative. Ordering now is easier and deliveries are also streamlined with proper messages by DPD.
January 8, 2026
Their customer service does actually…
Their customer service does actually work.
Farheen was great. She took her time to really listen to me, and was then quick to resolve my issue.
January 15, 2026
Unprompted review
This is the second time my order has…
This is the second time my order has been delayed. Some constructive feedback: why can't you inform the customer when their order is delayed? It's only when I chase that I receive a response.
December 9, 2025
Reply from Beanmachines
Dear Rebecca,
Thanks for the feedback, and sorry for the inconvenience caused by the delay. You’re absolutely right - we should be notifying customers proactively. We’re currently in the process of automating alerts so any stock issues are flagged and communicated immediately. We appreciate your patience and your constructive comments.
Always the same..Consistent fabulous…
Always the same..Consistent fabulous quality of Bean and prompt delivery.
December 2, 2025
Demie has provided a great service
Demie has provided a great service, was very attentive and quick to reply, it was very refreshing to get an issue sorted so quick! Thank you Demie:)
December 11, 2025
Unprompted review
Demi was quick to respond to our…
Demi was quick to respond to our service request - booked in engineer for the next day and provided details we needed. Thank you!
October 31, 2025
Unprompted review
Reply from Beanmachines
Thank you for the review Emily! We're really glad Demi was able to assist quickly and get everything arranged for you.
Amazing customer service!!
So grateful for Demie Smylie and all the help they have given me planning a decommission. When plans changed last minute they were so accommodating in helping.
October 31, 2025
Unprompted review
Reply from Beanmachines
Thank you kindly! We're delighted to hear Demie was able to help and make the process smooth even with last minute changes.
Delicious coffee selection delivered much faster than expected.
I ordered a selection box of beans to try out on friends and neighbours. Delivery was super-quick and each of three bean options was somebody's favourite. Great products, great service.
October 16, 2025
Reply from Beanmachines
Thank you for this review. It's really great to read you've enjoyed the coffee and sharing it with your neighbours - you're a great neighbour!
Reply from Beanmachines
Thank you Marie! We're happy that you’re happy with the product and delivery! :)
Excellent coffee at a reasonable price…
Excellent coffee at a reasonable price with speedy delivery.
October 6, 2025
Reply from Beanmachines
Thank you Rob. A lot of work goes into keeping the prices as low as we can so always appreciate the positive feedback!
Reply from Beanmachines
Short and to the point! Thank you Philip :) much appreciated.
Demie is exceptionally helpful
Demie is exceptionally helpful, dealing with all enquiries and queries promptly.
She always attempts to resolve any issues we have, our organisation often requires engineer visits for a set time frame/short notice and this is always accommodated where possible.
September 23, 2025
Unprompted review
Reply from Beanmachines
Thank you Sophie your kind words! We’re really glad to hear that Demie has been helpful and accommodating — I’ll be sure to pass your lovely feedback on to her!
some beans packet are open i don't feel…
some beans packet are open i don't feel i got a right beans because few its open packets
August 26, 2025
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