I ordered Gilbert for a new baby, having not used The Bear Garden before. The website was very clear, especially as to which items were suitable for newborns. There was a quick response letting me k... See more
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Bear fits the bill as a gift, who doesn't like a bear? Best value I could find and within budget. Carrier used was Royal Mail, who, unlike competitors, do have a tracking system and if you are... See more
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Having dealt with Andrew, Kate very carefully packed my bear in lots of tissue and he arrived, safe and sound with a big smile on his face, and the famous Steiff tag on one ear. Naming him Stei... See more
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Ordered a jellycat toy for my grandson, received the item within 4 days of ordering very neatly packaged with a cute note. Received regular updates on the status of my package. Very happy with my purc... See more
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Company details
About The Bear Garden
Written by the company
The Bear Garden opened in 1992 in Guildford and is one of the UK's leading specialist teddy bear and soft toy shops. We are one of the UK’s top stockists for world famous German manufacturer, Steiff. We also stock creations from all the major manufacturers (for example: Jellycat, Charlie Bears, Merrythought, Teddy Hermann and Kosen), and beautiful work from leading teddy bear artists.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden started selling online in 1999. The website is a trusted source for teddy bear lovers from around the world.
We are proud of, and have been recognized many times for, the quality of our service. We aim to make our customers as happy as possible!
Finally, we run our business in an ethical fashion. We use a green electricity supplier, are diligent recyclers and try to make decisions based on the impact on the world around us. Our chosen charity is War Child.
The Bear Garden Guarantee
We aim to send orders within 24 hours of receipt whenever possible. Items are sent securely packed and clearly labelled, so they arrive safely.
We like our customers to be happy!
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
So, if when you receive your parcel you are not happy with the contents, you will be refunded on return of the item(s). This does not affect your statutory rights. The Bear Garden guarantees that all items offered for sale are in perfect condition. We include boxes, bags and certificates where provided by the manufacturer.
Returns
If you are dissatisfied in any way with your purchase, then you can return it to us within 14 days of receipt for a refund. We do ask, however, that you contact us before returning any item. Returns must be sent back with any original boxes, packing and certificates.
Refunds are less any original postage costs incurred by The Bear Garden. We do reserve the right not to refund the full cost where items are returned damaged or missing.
Contact info
10 Jeffries Passage, GU1 4AP, Guildford, United Kingdom
- +44 1483 302581
- bears@beargarden.co.uk
- beargarden.co.uk
Visit our Steiff collection!
5.0
Excellent
4K reviews
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Great service finding a previously…
Great service finding a previously admitted bear. Rapidly ordered and despatched.
Recommend to anyone for quality and service.
March 9, 2026
Reply from The Bear Garden
Thank you for the amazing review, David! 😊
Best wishes,
Kate
Beautiful bunny.
Many thanks to The Bear Garden. Delivery was excellent and the Jellycat bunny sent is gorgeous.
February 27, 2026
Reply from The Bear Garden
Thank you for the lovely review, Janina 😊
Best wishes,
Kate
Reply from The Bear Garden
Thank you for the great review, Gillian!
Best wishes,
Kate
Excellent in every way!
March 5, 2026
Reply from The Bear Garden
Thank you for the amazing review! 😊
Best wishes,
Kate
Reply from The Bear Garden
Thank you so much, Natalie!
Best wishes,
Andrew
Brilliant service as usual
Brilliant service as usual, excellent choice of products and our choice was perfect when it arrived. Packaged to arrive in perfect condition, it arrived earlier than expected.
All together a truly great experience from a 5star vendor. Thank you.
March 2, 2026
Reply from The Bear Garden
Thank you for the incredible review, Nigel! 😀
Best wishes,
Kate
Excellent service for Jellycat purchase !
Excellent !
New to Jellycat collecting since I adopted my daughter who desperately wants to collect them. I was recommended to try The Bear Garden and told they had the little bunny she so wanted.
Delighted to find they did have the bunny and the purchase was easy, I had updates as my order processed and it arrived safely and beautifully packaged - it was clear time and attention had been placed into making sure it arrived in excellent condition.
I emailed the Bear Garden to thank them, it’s not often you get good (dare I say old fashioned) customer service anymore ! Happy little girl happy mummy and we will be back for more.
I will always take my custom to smaller businesses who appreciate it and treat my purchase as if it matters to them as much to me.
Highly recommend spending your hard earned pennies at The Bear Garden !!
February 27, 2026
Reply from The Bear Garden
Thank you for the incredible review! 😀
Best wishes,
Kate
Great, as always
Always a great service from The Bear Garden.
I got a phone call alerting me that my bear was ready for dispatch so that I would be home for delivery.
The parcel was well packaged for transit, with a lovely personal note included.
February 26, 2026
Reply from The Bear Garden
Thank you for the wonderful review, Lucy! 😊
Best wishes,
Kate
Thank you the sweet bears!
February 17, 2026
Reply from The Bear Garden
Thank you for the lovely review, Marta!
Best wishes,
Kate
Reply from The Bear Garden
Thank you so much, Lennox!
Best wishes,
Andrew
The Bear Garden ! As BRILLIANT AS EVER!!!
Dear Andrew and all the team at the Bear Garden, Thank you sooo much for the incredibly quick delivery of my beautiful bear!!! So lovely to come home from my stay in hospital to a very exciting big parcel containing my beautifully cuddly squishy comforting big polar bear!! He is even more cuddly than he looked in the photos on your website. He is a 'working ' bear. One that does not just sit on a shelf looking incredibly beautiful.... he is a bear that gets down to the business of being cuddled. I sooooo needed him ! And he is just lovely and such a comfort at this very difficult time!!!! I am a very long standing customer and you never fail to do a magnificent job . Thank you. E x
February 20, 2026
Reply from The Bear Garden
Dear Elaine,
This is one of the loveliest reviews we have ever had! Thank you so much for taking the time to write it.
I am thrilled that you were pleased with your large cuddly polar bear and glad to hear that he is making himself useful! 😊
Thank you.
Best wishes,
Andrew
Excellent service, as always.
Quick dispatch, prompt delivery, item in a perfect condition. Thank you all!
February 20, 2026
Reply from The Bear Garden
Thank you so much, Maria!
Best wishes,
Andrew
Good service
The package was shipped promptly and packed carefully with many layers of tissue paper. I'm very happy with my lions! I'll definitely purchase from them again in the future.
February 12, 2026
Reply from The Bear Garden
Thank you for the amazing review Stephanie 😊
Best wishes,
Kate
Steiff Harry Potter
A gorgeous steiff collectible that was excellent value for money. Beautifully packaged with great care & shipping fast. Amazing service. 5⭐️
February 18, 2026
Reply from The Bear Garden
Dear Fiona,
Thank you so much for your very kind review. It is much appreciated.
Best wishes,
Andrew
Steiff snoopy was a great price
Steiff snoopy was a great price. Quick delivery too.
Will be buying again from them.
February 12, 2026
Reply from The Bear Garden
Thank you for the amazing review, Rachel!
Best wishes,
Kate
Reply from The Bear Garden
Thank you, Clare!
Best wishes,
Andrew
Reply from The Bear Garden
Thank you for the amazing review, Alwin!
Best wishes,
Kate
Excellent service and customer…
Excellent service and customer experience
Highly recommend
February 9, 2026
Reply from The Bear Garden
Thank you so much, Sharon!
Best wishes,
Andrew
Very quick service
February 2, 2026
Reply from The Bear Garden
Thank you for the lovely review! 😊
Best wishes,
Kate
Best bears
Very helpful, quick process of delivering the bears wrapped to perfection best quality service out well done
February 20, 2026
Reply from The Bear Garden
Thank you so much, Jenny!
Best wishes,
Andrew
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