Purchased a beat, added the hooks and bars and released the song through Landr. So far so good and issues here were my biggest concern. The reason for 4 stars instead of 5 is because I did feel like t... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
usually I use beatstars to buy background music for my Youtube Videos, and it's been a solid experience. The licensing is clear, and my videos can be monetized without worrying about copyright claims
Company replied
Took a while for a response back and forth but overall good service. 👍
Company replied
Solved my issue immediately, did take a while for them to respond (about two days), but it was worth it since they solved my issue on the spot!
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Company details
Written by the company
BeatStars has been the #1 destination for millions of recording artists to license and purchase beats, songs, sounds and services from a global community of music makers – providing first-in-class tools, pioneering technology, and educational resources. We have empowered everyone from bedroom producers to the most in-demand, platinum-selling producers to build a business, earn a living, and collaborate with artists around the world.
Contact info
Austin, United States
- support@beatstars.com
- beatstars.com
4.2
Great
265 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
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Beatstars is the best platform that I…
Beatstars is the best platform that I have had a good experience with by far. Any problem or question that I my have its not hard to get in contact with a beatstars member, any concerns that I have get resolved in a respectable time and manner
Respect...
June 10, 2025
Unprompted review
Reply from BeatStars
Hi Tune GoonzMuzic, Thank you for sharing your feedback! We’re truly happy to hear that you’ve had such a positive experience with BeatStars. It’s great to know that our team has been able to assist you promptly and address your concerns in a respectful and timely manner.
We appreciate you being part of our community, and we’re always here to help whenever you need us. 🚀🎶
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Beatstars is LEGIT!
No other platform, bar none. If you make beats, Beatstars where you can put your beats quickly, looks professional, and easy access to relevant artist details needed. Perfect for a beat resume building platform, and also for protection from theft of thy beats!
May 29, 2025
Unprompted review
Reply from BeatStars
Hey Joshua, Thanks so much for the great feedback! We're thrilled to hear you're enjoying BeatStars as a go-to platform for producers, especially as a professional and secure space to showcase your work. 🙌
We’re committed to staying the best place for Producers to build their brand, connect with artists, and keep their content safe.
Appreciate you being part of the community! 💯
Purchased a beat
Purchased a beat, added the hooks and bars and released the song through Landr. So far so good and issues here were my biggest concern. The reason for 4 stars instead of 5 is because I did feel like the website could be a bit smoother. The platform does not feel as intuitive as I would like
May 9, 2025
Unprompted review
Reply from BeatStars
Hello Jacob, Thanks so much for the feedback! We're glad to hear things went smoothly with your purchase and release.
That’s always the goal. We also appreciate your honest thoughts on the platform's usability. Making the site more intuitive is something we're continuously working on, and your input helps guide those improvements.
If you wish to play a part in making improvements, kindly reach out to our Support team and share your insights on improvements you hope to see:
https://help.beatstars.com/hc/en-us/requests/new
If there's ever anything we can do to enhance your experience, feel free to reach out. Wishing you continued success with your music! 🎶
Disappointing First Impression
I signed up to browse and buy a few beats, but now I'm being asked to pay for a subscription despite not selling anything. It’s put me right off. I’ll be taking my business elsewhere.
May 23, 2025
Unprompted review
Reply from BeatStars
Hi Kenny, Thank you for your message. I completely understand your frustration.
Just to clarify, BeatStars does not require a subscription to browse or purchase beats. You can continue using the platform as a buyer without needing to subscribe. Our subscription plans are optional and meant for users who want to sell beats, unlock additional features, or promote their content.
It sounds like you may have selected the wrong type of account during the signup flow. Kindly ensure you are selecting to browse and buy, instead of selling.
Rest assured, you're not required to pay for a subscription to browse or listen to content on BeatStars.
Let me know if you need help with anything else!
Excellent email respond timing.
May 16, 2025
Unprompted review
Reply from BeatStars
Hi DonVibez Catch-Twentytwo, Thanks so much for your feedback! We're really glad to hear our email response time met your expectations. If there’s ever anything else you need, don’t hesitate to reach out; we’re here to help!
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WONDERFUL SERVICE WHEN THEY CAN…
WONDERFUL SERVICE WHEN THEY CAN ACTUALLY IDENTIFY THE ISSUES THANKS!
May 14, 2025
Unprompted review
Reply from BeatStars
Hi DJ, Thanks for your message! We're really glad to hear you had a positive experience when the issue was identified, We appreciate the feedback!
Let me know how else I can assist!
The BeatStars staff is very customer…
The BeatStars staff is very customer centric in their approach to helping to resolve any issue. Friendly feedback and exceptional communication and response time. I wish all customer service staff were this professional! Thanks guys! Shout out to Danny!
May 9, 2025
Unprompted review
Reply from BeatStars
Hi Vaughn Stewart, It’s awesome to hear how much you appreciated the support, especially from Danny. He’ll be happy to know his efforts made such a positive impact. We truly believe in providing friendly, professional, and timely assistance, so it’s rewarding to hear it reflected in your experience.
Thanks again for being part of the BeatStars community! 🙌
I reached out for support
I reached out for support. Response was excellent. Danny was able to fix my issue and maintained contact until the problem I and was resolved. Thank you
May 8, 2025
Unprompted review
Reply from BeatStars
Hey Mayo Shane, Thank you so much for your kind words! We're thrilled to hear Danny was able to help and saw things through until everything was resolved. We’ll be sure to pass along your appreciation to him. If you ever need anything else, don’t hesitate to reach out. 🎧💬
Reply from BeatStars
Hi Tae Brisko, Thanks so much for your feedback, we're really glad to hear it was sorted in time! We appreciate you taking the time to share your experience 🙌 If you ever need anything else, we're just a message away.
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The responses were quick
The responses were quick, and my problems were solved. 👍
May 6, 2025
Unprompted review
Reply from BeatStars
Thank you, Sean! We're glad to hear everything was resolved quickly for you. If you ever need anything else, we're here to help!
It takes time but it gets resolved eventually.
It took a few emails to get things moving,that's why it's 4 stars.When they transfer you to the appropriate management, communication is better.It would be simpler to explain more and direct the client to further steps in solving the problem, rather than writing a lot of e-mails about step by step.Luckily when I got in touch with Kyle he handled everything professionally and in a friendly manner.
April 29, 2025
Unprompted review
Reply from BeatStars
Hi Celo, Thank you so much for your honest and thoughtful feedback!
We appreciate your patience throughout the process and completely understand how multiple emails can be frustrating.
We're always working to streamline communication and support, and your input helps us improve that experience. I'm really glad our team could assist and that things were resolved professionally and smoothly.
If you ever need anything else, don’t hesitate to reach out; we’re here to help!
Best customer service
Haven't had many companies give the type of support they do, especially with how they are usually quick to answer back and willing to listen and fix a problem.
April 17, 2025
Unprompted review
Reply from BeatStars
Hi HeyMrNoOdLeS, We appreciate the kind words! It's great to know our team could support you in a helpful and timely way.
I have a wonderful experience with Danny
I have a wonderful experience with Danny
April 14, 2025
Unprompted review
Reply from BeatStars
Hey Daddygorr,
That's awesome to hear, thanks so much for sharing that! 🙌
Danny will definitely appreciate the shoutout. We're thrilled he could help make your experience a great one. 💯
If you ever need anything else, we're always here!
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how is this working when is permanently…
how is this working when is permanently closed.?????
April 7, 2025
Unprompted review
Reply from BeatStars
Hi Lucian, We hope you are well today.
We are sorry, but we will require more context to understand what you are referring to here.
I had a problem with paying for the…
I had a problem with paying for the subscription. And the support team provided me with a working solution.
April 7, 2025
Unprompted review
Reply from BeatStars
Hi Anime Pulse, Glad to hear our support team could help you out and get things working! 🙌 If you run into anything else, don’t hesitate to reach out, we’ve got your back. Thanks for being part of the BeatStars community! 🎶
Danny is the real MVP
Danny helped me out when the site was not able to let me submit my remix. He handled it and help me with my problem. I am really grateful for him and the opportunity to showcase my skills.
March 29, 2025
Unprompted review
Reply from BeatStars
Hi DJ Juni El Gladiator, that's amazing to hear, thank you so much for the kind words! 🌟 We're really happy our team could assist you and get things sorted. If you ever need help again, don’t hesitate to reach out. We're always here for you! 💪😊
Promotion Is A Scam - Terrible Customer Service
I’ve been a BeatStars user for years and was excited to try their Promote advertising platform to push some of my tracks. Unfortunately, the experience has been extremely disappointing.
First, the platform charges upfront for campaigns based on your daily budget — but doesn’t spend most of the funds. In my case, I was charged over $170, but only about $27 was actually spent on impressions. The rest? Converted into “Promote credits” without warning or an option for a refund.
Most ad platforms (Google, Meta, etc.) only charge for what’s used — not BeatStars. There’s no way to control CPM bids, no performance reporting, and no data on keywords that lead to impressions. It’s a total black box.
Even worse, when I contacted support to request a refund for the unused funds, I was met with copy-paste policy responses and told that refunds weren’t possible — even though the service was never delivered. Their support also takes days to get back to you.
As a business owner who runs multiple ad accounts across different platforms, this was by far the least transparent and least user-friendly ad experience I’ve had.
If you’re considering using BeatStars Promote, be very cautious. You may end up paying for impressions you never get — with no refund and no accountability.
March 20, 2025
Unprompted review
Reply from BeatStars
Hi Phil B, Thank you for your detailed and honest feedback, it’s truly appreciated. I’m really sorry to hear that your experience with Promote didn’t meet expectations, especially as a longtime BeatStars user.
I want to clarify a few key points to hopefully provide some transparency:
When a campaign is created and a budget is set, any unused funds are not lost but are converted into Promote credits that you can apply toward future campaigns. This is outlined in our Promote Terms of Service - https://www.beatstars.com/policies/promote-terms-of-service While we understand this may be different from how other ad platforms work, it ensures your remaining budget is preserved.
Please know that we don’t manually control how many impressions a campaign receives. The number of impressions can vary depending on factors like campaign settings, bid amounts, target audience, the time of day, and overall traffic on the site. If you’re not seeing the desired results, you’re always able to pause or stop a campaign and adjust the settings to better suit your goals.
We understand the need for more advanced features like bid control and granular performance insights. While these aren’t currently available, we’ve shared this feedback with our product team and it's definitely something we’re exploring as we work to improve the platform.
We truly appreciate your investment and your time, and we want Promote to provide value to all creators using it.
Thanks for the feedback and support.
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The customer service is 5 stars but…
The customer service is 5 stars but some plans that were very good became very limited in this last update, hence 4 stars, so that they can improve in this aspect since not all users are North American and the dollar is very expensive for many of us foreigners.
March 24, 2025
Unprompted review
Reply from BeatStars
Hi Roberto Maciel,Thank you so much for the thoughtful feedback! We're glad to hear our customer service team made a great impression.
We also completely understand your concerns and your input is incredibly valuable, and we're always looking at ways to improve access and fairness for our global community. We'll be sure to pass this along to the right team.
Thanks again for being a part of BeatStars! 🌍🎶
Had an issue with account access
Had an issue with account access, Danny helped me to solve it and get my access back, very gentle and quick! BeatStars ftw
March 20, 2025
Unprompted review
Reply from BeatStars
Hi Choppa Opps, That's awesome to hear! We're so glad Danny was able to help you out quickly and get you back into your account. Thanks for the love, BeatStars is lucky to have creators like you in the community! 🙌🎶💥
I had a complex issue regarding…
I had a complex issue regarding withholding taxes on my royalties, and while it took some time to resolve, I truly appreciate the support I received from BeatStars Publishing. A special thanks to Hunter, who has been by far the best customer service agent I’ve ever interacted with—professional, clear, patient, and genuinely helpful. His dedication has made a huge difference on multiple occasions, not just with my recent tax withholding issue but also with past concerns. While I hope BeatStars continues to improve certain processes in the future, I’m grateful for the assistance I received.
March 18, 2025
Unprompted review
Reply from BeatStars
Hi There, Thank you so much for your kind and thoughtful message! We're incredibly grateful for your patience, and we’re thrilled to hear that Hunter was able to provide the clarity and support you needed, he’ll be very glad to know his efforts made a lasting impact.
We truly appreciate your continued support and valuable feedback. It helps us grow and improve the experience for all our creators. If there’s ever anything else you need, we’re always here to help. 🎶🙌
Wishing you continued success on your journey!
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