Beautiful Betsy Reviews 

129
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 51 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the incredibly natural look, lightweight feel, and fantastic quality of the hair toppers. Many people emphasize how much confidence these pieces restore, noting that the products blend seamlessly. Furthermore, the team is described as exceptionally helpful, patient, and supportive. Some reviewers were not happy with minor aspects, mentioning that the clips can feel a bit fiddly at first, or that certain pieces require extra styling, trimming, and adjustments to achieve the ideal look. A few consumers also noted that specific parts like seams needed a little extra attention.

What people talk about most

Product

Reviewers express immense satisfaction regarding the product, frequently highlighting the exceptional quality... See more

Quality

Consumers find quality to be exceptional, frequently praising the light density, softness, and realistic... See more

Staff

People report positive experiences with staff, describing them as exceptionally kind, knowledgeable, and... See more

User experience

Clients share positive opinions on user experience, highlighting wonderful visits and helpful team guidance... See more

Service

Reviewers highlight positive aspects of service, praising the compassionate support and brilliant guidance... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have just today recieved my Agnes hair topper from BB and I am so happy with it. Having purchased eight toppers in the last 18 months and not feeling any one is quite right, I am both relieved and... See more

Rated 5 out of 5 stars

I’ve been experiencing hair loss now for over 20 years and this has become increasingly worse over the last few years at the hairline and parting. I stumbled across this company on Instagram. This is... See more

Rated 5 out of 5 stars

I already had three BB toppers; two Agnes(s) and a Margot, and all three are fabulous. However, I was so excited when I heard that BB was introducing a new topper called Lily and one of them would be... See more

Rated 5 out of 5 stars

Such a lovely company , I have had two Agnes pieces now and it has made such a difference. It takes a bit of getting used to wearing hair but the team are so helpful and you just have to try different... See more


Company details

  1. Hair Product Store
  2. Beauty Product Supplier
  3. Hair Replacement Service
  4. Hair Salon
  5. Hairdresser

Information provided by various external sources

The best real hair clip in enhancers and toppers for fine, thinning hair and hair loss. They can be cut, coloured and styled to look like you and take moments to clip in and transform your look.


Contact info

4.8

Excellent

TrustScore 5 out of 5

129 reviews

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No history of asking for reviews

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4.8

All reviews

(129)

49 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very easy to place my order and quick…

Very easy to place my order and quick acknowledgment. When I had a query about it I received a very quick reply via Whatsapp. My order was quickly delivered to my local post office so I could collect it at a time to suit me. And, of course, the product is high quality and just what I was expecting. The after sales customer service is also extremely efficient and helpful. Thank you BB xx

July 30, 2024
Unprompted review
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Rated 5 out of 5 stars

I initially found BB a few years ago…

I initially found BB a few years ago when it was my first introduction to hair toppers. It was here that I learned everything I know and from someone with direct experience who shares her information in such an informative, understanding and helpful way. I then gained the confidence to wear a topper and I have never looked back, I feel like my self again! thank you BB you are first class!

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

3rd purchase for my wife

3rd purchase for my wife. I can’t tell you how happy I am to see my wife back to her usual confident self. Thanks, Betsy for all of your help and encouragement.

July 22, 2024
Unprompted review
Rated 5 out of 5 stars

Great service as always from Beautiful…

Great service as always from Beautiful Betsy. Their products have transformed my confidence in ways that I couldn’t have imagined. I now won’t be seen without my Betsy in place.
Highly recommend for anyone who is struggling with hair thinning/loss to take a stand and get their confidence back by speaking to one of the wonderful team at BB.

June 12, 2024
Unprompted review
Rated 1 out of 5 stars

Misleading website

This is my experience of Beautiful Betsy. Their website claims to offer no fee returns! Not true. I returned a hair piece that I was told at my consultant would be perfect for customisation. When it arrived, it was too yellow (linen was the colour name) so I set about buying ash toners as advised but following a conversation with their own customer service team, I was told this colour could not be lightened to the degree I wanted and therefore I had to return it. The hair cost me £540 less £15 discount incentive for the consultation. I did not expect to get the consultation fee back so I was expecting £525. I had to chase this on many occasions via email and WhatsApps - no real humans. I eventually received my money less another £20.80 and to this day, I still don't know why they made another deduction. Their website states on two separate pages no fee returns (it also states free delivery but they charge £7.99 via DPD unless you collect from parcelshop) so buyer beware of hidden charges and that you may not get your full refund should you need to return your hair. Their website is misleading.

"Obviously we hope you’ll adore your Betsy, but we know that sometimes things don’t work out. We offer exchanges on pieces that are returned to us as received, although made to order items cannot be exchanged. But if Betsy isn’t for you simply return her to us, unworn for a full refund."

June 18, 2024
Unprompted review
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Rated 5 out of 5 stars

I recieved my first ever hair topper…

I recieved my first ever hair topper last week and i already love it. Its really natural looking and makes me feel so confident.
I thought It would take a while to have the courage to wear it but as soon as I put it on I felt like a new person and have been showing it off ever since. Im now saving hard for my next topper.

March 6, 2024
Unprompted review
Rated 5 out of 5 stars

Complimentary hair to keep you at your best

Hair loss should not be something to be ashamed of but nevertheless .... The great Team at Beautiful Betsy put you at your ease and help you choose the best product for you. Ive been a client for 3 years and am happy to recommend them. This is my latest piece - Ruby - Silver - hand finished by the team. Keep up the fantastic work!

February 19, 2024
Unprompted review
Rated 5 out of 5 stars

Fabulous Betsy❤️

My hair (plus Betsy) has never looked better and I couldn’t be happier. I wish I had bought one years ago. The team at Betsy couldn’t have been more helpful, kind and reassuring and I love all the videos Paula does, I have watched them so many times I feel like I know her 😂. Thanks Betsy x

January 22, 2024
Unprompted review
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Rated 5 out of 5 stars

First hair topper

What a great introduction to hair toppers…
Spent a fabulous afternoon with Paula and team of beautiful Betsy.
Paula and Sam great hosts.
Paula was so down to earth and honest in her experience of wearing hair toppers and her own hair loss journey!
There was no ‘hard sell’, just good advice and a lot of fun.
It was a great way to meet other women with different experiences of hair loss.
I bought my first piece and felt so confident, I am absolutely delighted with my new hair topper and will definitely be purchasing another in near future.
These events are informal and a great way to try before you buy!

January 28, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service & experience

Betsy came to my rescue after my hair inexplicably began to fall out. Wearing a topper means I can stop worrying about what everyone else thinks and give my own hair a bit of a rest. After nearly 2 months my hair loss has slowed and the anxiety about it has gone, can’t help but think that wearing Betsy has calmed me down and my hair appreciates that :-) I ordered my Ruby online which was easy, discreet and quick. Nobody can tell I wear hair…… I love it.

October 9, 2023
Unprompted review
Rated 5 out of 5 stars

Sanity Saver

I owe my hair and my sanity to Betsy……. without all the videos and info that Betsy publishes I would never have known about hair toppers. I bought my first Betsy in 2017 and have just received my third. As always the team bent over backwards to accommodate me, I don’t know what I would do without her.

November 14, 2023
Unprompted review
Rated 5 out of 5 stars

Amazing experience and service

I cannot praise the team at Beautiful Betsy highly enough. I really wasn't sure where to start but a video consultation with Sam soon sorted me out. I am now the owner of a beautiful Grace Duo Blonde which was shadow rooted by the Betsy colourist and my hairdresser has done a fantastic job styling it for me. It is such a relief to finally look like me again after years of hair loss.

January 14, 2024
Unprompted review
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Rated 5 out of 5 stars

I have been wearing my hair in a…

I have been wearing my hair in a ponytail for years trying to cover up my thinning hair. I really couldn't imagine myself wearing a hair topper but now that I do, I feel like I am back to normal and can get on with my life now that I don't have to worry about my hair. Thank you

January 16, 2024
Unprompted review
Rated 5 out of 5 stars

What can I say?

What can I say? Just the best quality topper and a transformative experience.
I started off having a video consult - so helpful, put me at ease and gave great advice.
After receiving, my hairdresser trimmed and toned my topper and I’m so happy - back to my old self- thank you team Betsy. Xx

December 20, 2023
Unprompted review
Rated 5 out of 5 stars

Beautiful Life Changer for my Partner

My partner recently bought one of your hair toppers after a video consultation and it has totally changed her life (and mine!). It has bought a gorgeous smile back to her face and she has so much confidence now. Big thank you Betsy.

December 19, 2023
Unprompted review
Rated 5 out of 5 stars

Very Positive Experience

My experience with Beautiful Betsy has been extremely positive. I had a consultation prior to purchase which was extremely insightful and in my case necessary. I now own a beautiful Grace Crumpet which makes me feel and look fantastic.

October 10, 2023
Unprompted review
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Rated 5 out of 5 stars

Life changing

I decided to go ahead and buy my first Betsy after reading about Paula and her story. Knowing that the founder of the business understood on such a personal level what so many of us are going through as a result of distressing hair loss was so reassuring. The testimonials from Betsy wearers and their amazing images only served to reinforce my belief that BB could change everything for me too. Having lost at least half of my hair as a result of a scalp condition I am so grateful to have found a perfect and totally natural looking way to cover my bald patches and thinning areas. My Betsy has made me feel so much more confident about the way I look. I no longer feel I need to hide away from the world. It has truly changed my life.

November 9, 2023
Unprompted review
Rated 2 out of 5 stars

High hopes when I ordered my topper…

High hopes when I ordered my topper took me 3 years to take the plunge. Watched literally every video. Betsy came. She was dry she looked fake she would not sit right. Zero response from company. She now sits in a box. Now and again I get her out to give her a chance but she fails every single time. Such a shame.

May 2, 2023
Unprompted review
Rated 1 out of 5 stars

Poor customer service

I’ve had a terrible experience with buying a topper. First the PO Box address didn’t exist according to the post office so the topper was returned to me. Then they sent a new topper and that had a hole in the silk backing which I returned to the address in Wells. This package was also returned to me a few days ago saying no one called beautiful betsy at this address. I telephoned and no one picks up the phone. I’ve been trying to contact them for a few days and can’t even leave a voicemail. I am disappointed that now I am going to ask for a complete refund as I feel these people are not customer focused and after three months I still don’t have a topper.

July 13, 2023
Unprompted review

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