Beauty Time Therapies Reviews 

Excellent service quick turnaround value for money … would recommend this company and site…

My favourite products at incredible prices, I'm a happy customer.

I have made a few orders from Beauty Time Therapies and each time have been impressed with how easy it is and how quickly I receive my order. Whenever I need new face creams, I will definitely order from them

I love this company… great service and great prices and great products

I will always shop with you for my Medic 8 great experience great customer service. Good value for morning prompt delivery what more can say. Very happy customer. 😊

All good
Fast delivery

Quick delivery & more competitively priced than other online retailers

Always satisfied with my purchases from Beauty Time Therapies. Quick, reliable and genuine products. Will continue to buy from buy from them.

Excellent service and very competitive price with current discount offer. Easy to use website and products ordered promptly (and included a complimentary gift of a hair band - just what I needed!). Very impressed and will definitely buy again from Beauty Time Therapies!

The products were easy to order and arrived on time . Prices were reasonable .

My products were only delivered by Hermes a week after ordering, despite them receiving the goods to send 2 days after ordering. Hermes delivery delay was a frustration.

Quick delivery quality product.

Top class company. Great range of products and superb customer service.

I still haven’t received my products, amounting to almost £80, with no indication of when they might arrive.

Now I’m being asked to review my experience…

My experience so far is that Beauty Time Therapies took my money but haven’t provided any product.

Edit: Thank you for replying to my review. However, I find it quite remarkable that you have the ability to email me to ask me to review my ‘service’, as well as managing to send me a passive/aggressive response to my review (which you requested from me directly, without checking if I’d actually received anything), yet it is seemingly MY responsibility to send you, the provider of said service, an email to ask why I have not received my order. Perhaps it would have been pertinent to first email me (the customer, who has paid you) to let me know that there might be a delay, before emailing me to ask me to review my (lack of) service. FYI, I did look at the website to check the update on my order, which I’ve STILL not received, and it was dispatched 10 days ago. I live in the UK. I’ve ordered products since, from other independent, online companies, who have managed to get it together to put my products in the post within a few days. Thanks to your, frankly, unhelpful email response and complete lack of appropriate customer service, I will not be ordering through Beauty Time Therapies again.

ADDITIONAL EDIT: Thank you Sam, for yet ANOTHER unpleasant and passive/aggressive response. Dispatch/out for delivery are not the same thing. As I said, other companies have managed to get their postal partners to have the products IN MY HANDS, within a few days. Well done for just exacerbating my irritation.

A simple response of “We are sorry that you have not received your products. We are experiencing severe delays in delivery due to Covid isolation issues.” would have left me completely satisfied and would have probably prompted me to remove my review, rather than pushing me to post your responses on Twitter and Trust Pilot. I understand that there are problems due to Covid. I am, and would, be completely understanding of that fact had you not been so rude. Also, I DID check the status of my order this morning and it was unchanged, that is until I posted my review and your subsequent responses online.

Congratulations on delivering the worst customer service I have received in a while.

FINAL ADDITIONAL EDIT:
Interesting that you thought kisses at the end were appropriate. You really could have just said sorry at ANY POINT THROUGHOUT THIS ENTIRE EXCHANGE.

(This is the 5th edit). As I said, if you had just apologised for the delay in your very FIRST response, rather than blaming me for not chasing you, or in any of your subsequent responses, we would not have both had a wasted day. I really hope you bear this in mind next time you get a bad review. And there will be a next time, I’ve read some of your other responses to other people who have had negative experiences with your company and not ONCE have you ever admitted any fault or apologised to the customer who had been asked by you to review your service. If you don’t want to take responsibility for bad or slow service, don’t ask!

Not hard to please Samantha. I have been very clear how all of this could have been avoided
1. Don’t ask me to review a product before checking if I’ve received it (automated or not, this is a mistake on your behalf). I was waiting quite patiently for my products until you asked me to review something I hadn’t received.
2. Just apologise for the delay and get on with your day. I would have taken down the original review and all of this would not have happened. It is not the customers’ responsibility to chase late arriving deliveries.

Clearly you have decided to take the stance that, “The customer is always wrong unless they’re saying nice things about us.” which, sadly, has just made both you and your company look defensive, recalcitrant and rather foolish in the process. Obviously this is a sore point for you and, judging by all of the other reviews complaining about the customer service (to which you have also responded with variations of, “Whatever the problem, it’s definitely not our fault.”), it’s a recurring issue. Clearly you’re only going to ever see customer complaints from your own point of view, which is perhaps short-sighted as a business owner, so I can only wish you the best of luck with it as I’m sure I won’t be the last ‘problem’ customer you have.