BeautyWellness.ca Inc. Reviews 508

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent customer service, highlighting quick responses, helpfulness, and personalized support. Many appreciate the competitive and reasonable pricing, often finding products cheaper than elsewhere. The fast shipping and timely delivery are frequently mentioned, with products arriving well-packaged and in perfect condition. People also value the wide selection of unique and quality products available. However, some customers experienced minor issues such as a product not matching its photo or a missing item in their order, which the company promptly resolved. A few also noted that the free shipping minimum could be lower.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the amazing product quality,... See more

Order

Consumers generally express satisfaction with the ordering process. Many reviewers highlight the ease of... See more

Delivery service

Reviewers express satisfaction with the delivery service, frequently highlighting its speed and efficiency.... See more

Customer service

Users describe positive interactions with customer service, consistently highlighting the helpfulness and... See more

Price

Customers had positive experiences with price, consistently finding products to be very reasonable and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and... See more

Company replied

Rated 5 out of 5 stars

My son is an aspiring barber. BEAUTYWELLNESS.ca will be his new go to for all his barbering needs. Quick friendly customer service is something that is lacking from so many businesses these days, th... See more

Company replied

Rated 5 out of 5 stars

Products received in perfect condition and timely. I was disappointed with the red as it did not match the photo. When I emailed about it, they refunded me immediately and gave me extra points toward... See more

Company replied

Rated 5 out of 5 stars

I have ordered from Beauty wellness several times. I have never once had an issue and everything comes very quickly always have very good luck and will order again from them. Also their prices are ver... See more

Company replied


Company details

  1. Health and Beauty Shop
  2. Beauty Product Supplier
  3. Beauty Supply Store
  4. Gift Shop
  5. Hair Product Store

Written by the company

BeautyWellness.ca offers leading brands in beauty & wellness products, at competitive prices, to customers across Canada. We strive to make our eCommerce business stand apart by delivering exceptional customer service. We aim to treat all customers, as we wish to be treated. We have about 2,000 products that range from cutting edge grooming tools and hair care products to spa day gifts and smart snacks.


Contact info

4.9

Excellent

TrustScore 5 out of 5

508 reviews

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Rated 5 out of 5 stars

I had an amazing experience ordering…

I had an amazing experience ordering from BeautyWellnes.ca. My straightener broke right before a trip, and I needed a replacement ASAP since I was leaving for vacation in just a few days. I called their customer service, and they were incredibly helpful and reassuring—they told me they would ship my order out as soon as it came in.

Not only did they follow through, but their pricing was better than anywhere else I looked, which made the experience even better. True to their word, I received my straightener in just 2 days! The fast shipping and excellent communication really took the stress off my shoulders.

A special thanks to Alex for going above and beyond to make sure everything was handled quickly and smoothly. It’s rare to find customer service this reliable, responsive, and affordable. I’m very impressed and will definitely be ordering from them again.

April 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Highly recommend

I have been a customer for quite sometime. Great prices, great products, fast delivery and top notch customer service. I had a problem with a product and within an hour of contacting them through email they had it refunded! And they also boosted my accoumt with extra points. Highly recommend! I will forever be a customer.

April 27, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Thank you so much Delaina! We really appreciate your support!

Rated 5 out of 5 stars

Aspiring Barber @dane_cuts

My son is an aspiring barber. BEAUTYWELLNESS.ca will be his new go to for all his barbering needs. Quick friendly customer service is something that is lacking from so many businesses these days, the quick response and help from Alex is truly appreciated!

April 21, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

That is awesome to hear Paul! We're rooting for @dane_cuts

Rated 5 out of 5 stars

I ordered a BaByLissPro BlackFX Trimmer…

I ordered a BaByLissPro BlackFX Trimmer as well as the double foil BlackFX shaver. Both products came FAST and brand new (as expected). The price beat Amazon and many other retailers I was looking to purchase from. Amazing products, amazing price and AMAZING customer service. I am already planning my next order! Thank you BeautyWellness.ca

April 15, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Thanks Samuel

Rated 5 out of 5 stars

Exceptional Service

Had an issue with a recent order where a 15% discount was overlooked. I reached out and Alex was extremely helpful in getting the problem resolved and refunded me accordingly. Great customer service.

April 14, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Glad we could help Paul!

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Rated 5 out of 5 stars

Amazing experience

Amazing experience! Alex provided outstanding customer service, the product quality is great, and shipping was super fast. I’ll definitely be ordering again!

Totally recommended!

April 9, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Right on! That is awesome to hear Andrea. Thanks so much!

Rated 5 out of 5 stars

Great service

Great service, I always order from here. Best prices and free shipping!

April 4, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Thanks Christine!!

Rated 5 out of 5 stars

This company is fantastic

This company is fantastic! I made an error on my order and they corrected it right away so I could get exactly what I wanted. Fast email reply, fast shipping with tracking number . I’ll definitely be ordering all my hair products from beauty wellness as well as recommending to family and friends

March 23, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Thank you very much Amelia! Your support and encouragement is what boosts our energy!

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Rated 5 out of 5 stars

Excellent ordering experience and outstanding customer service

I had a very smooth experience ordering from BeautyWellness.ca. The website was easy to navigate, checkout was straightforward, and I received clear order and shipping confirmations promptly.

After placing my order, I realized I had forgotten to add a spare battery. I reached out to customer support and was helped by Alex, who was incredibly friendly and helpful. Alex was able to add the battery directly to my existing order so I could keep my free shipping, which I really appreciated. The whole interaction was fast, professional, and stress-free.

Shipping updates were sent quickly, and tracking information was provided promptly.

Overall, the process felt professional and customer-focused from start to finish. Very impressed with both the service and the support. I would confidently order again.

March 26, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

So glad we could help and offer a smooth experience Francesco! Thanks for sharing!

Rated 5 out of 5 stars

Excellent service

Excellent service! The merchandise arrived the next day. I would highly recommend BeaytyWellness.ca.

April 3, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Excellent to hear Lyle! Thanks!

Rated 5 out of 5 stars

I have ordered from Beauty wellness…

I have ordered from Beauty wellness several times. I have never once had an issue and everything comes very quickly always have very good luck and will order again from them. Also their prices are very reasonable and that's coming from a hairdresser with a Cosmo card.

April 2, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

That is wonderful to hear Shannon! Thanks for sharing.

Rated 5 out of 5 stars

Best of the Best!

I am very frugal when it comes to shopping for higher end product. I scoured the internet for the best price in Canada. I was so happy to find this Canadian business to pop up in my search. I had not heard of it and was leery to place an order. After checking their reviews i placed my order. There was a tiny hiccup in the shipment and they were quick to let me know and find a solution. I will definitely shop here for all my hair care and beard needs!!

March 30, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Thank you Paul for sharing your experience. We're so happy we could help find a solution.

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Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. I placed an order a week before my vacation and needed it to arrive in time. After reaching out, their support team went above and beyond by prioritizing my order and ensuring it shipped early. Really appreciated the effort from Alex - would definitely recommend!

March 23, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Glad we could help out Kanav

Rated 5 out of 5 stars

Totally pleased.

Placed my order on Thursday, goods were delivered, exactly as I ordered, the following Tuesday.

Prices are more than competitve and I’ve already recommended you to my friends.

You are definitely on my go to list.

Thank you.

March 5, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Wow! That is awesome to hear Celine! The whole family really appreciates your support.

Rated 5 out of 5 stars

It was a pleasure dealing with Alex

It was a pleasure dealing with Alex at BeautyWellness. In these days of endless telephone menus and the aversion of some business to actually speak with their customers, it was refreshing to have a conversation with a real person who could answer my questions without endless messaging back and forth. Please don't change this arrangement.

February 27, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Happy we could help and connect in person!

Rated 5 out of 5 stars

Excellent Customer Service

I received an email advising that my order had been delivered by Canada Post however, I did not receive it. I contacted Beauty Wellness and the customer support worker, Alex, was quick to respond and advise what steps he would be taking in order to make sure I got my order. Fortunately, a neighbor delivered my order two days later....the postman had put the key in the wrong slot in our community mailbox. I do appreciate the pleasant way in which Alex took charge of the situation and the follow up.

March 2, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

We are so happy it worked out in the end. Thanks for great neighbors!

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Rated 5 out of 5 stars

Happy with the service!!

Happy with the service
Great customer service when I called to inquire on a product.

Delivery was quick and overall I'm happy!!

February 20, 2026
Unprompted review
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Reply from BeautyWellness.ca Inc.

Thanks so much for your support!

Rated 5 out of 5 stars

Great service!

Great service!
My order was well packed and arrived in a timely fashion
Thank you for carrying Rusk Sensories Smoother Passionflower+Aloe Leave-In/Rinse-Out Conditioner as it is a fantastic product and it is getting really hard to find in stores and on line.

I also love that you carry the Loma line of products.
It’s always a pleasure (and a deal) making an order from your company
👍 👍

February 18, 2026
Unprompted review
BeautyWellness.ca Inc. logo

Reply from BeautyWellness.ca Inc.

Thanks so much Sally! We're happy that we're able to carry what you need!

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