UPS got sent the wrong email address. Our email address is LS@company and UPS seems to have sent an email to IS@company. Which meant that we were unable to pay for the custom costs through the correct... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
want to thank you for the personalized treatment, the quick responses to my questions, and the consideration you have shown me. Personalized service is a luxury nowadays that we don't usually appre... See more
Very fast shipping, and the books were in excellent condition, just like brand new. The only thing I would’ve improved was the packaging - the box was not really holding things within it, the side fla... See more
Company replied
Always great service from Mandy :) Quick delivery after ordering and any issues resolved without delay.
Company details
Written by the company
BEBC - Books for English provides English Language Teaching books and resources for universities, Colleges, Private Language Schools as well as teachers and students. We also supply Higher and Further educational resources for universities. (ELT, EFL, TEFL, TESOL, EAL) BEBC have over 48 years experience in the industry and supply books on behalf of publishers such as Oxford University Press, Cambridge University Press, Pearson, Macmillan & National Geographic Learning as well as UK based and European based publishers. BEBC supply material for all General English lessons and resources for exams such as IELTS/CAE/FCE to help with the IELTS/Advanced/First exams. We offer Worldwide delivery and very competitive discounts. Free online UK delivery for over 20 books ordered.
Contact info
Unit 4, Albion Close, BH12 3LL, Poole, United Kingdom
- 01202 715555
- elt@bebc.co.uk
- bebc.co.uk
4.5
Excellent
240 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 60% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from BEBC - The Bournemouth English Book Centre
Dear Susan,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that it was easy to buy and you received your book quickly.
Your feedback is very important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Advertisement
arrived on time
April 20, 2023
Reply from BEBC - The Bournemouth English Book Centre
Dear Keith,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that your order arrived on time.
Your feedback is very important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchase from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Very fast shipping and fantastic book condition
Very fast shipping, and the books were in excellent condition, just like brand new. The only thing I would’ve improved was the packaging - the box was not really holding things within it, the side flaps not attached to anything and if held in vertical the books would slip out down to the floor straight away. Other than than, all amazing. And very competitive prices. Highly recommended
April 13, 2023
Reply from BEBC - The Bournemouth English Book Centre
Dear Irene,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that we offered you a quick service and that we were competitive in terms of pricing too.
We are sorry that box was damaged on arrival. We are looking into improving our packaging so we will hopefully rectify this issue on your next order.
Your feedback is vitally important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Good price, quick service.
I think their prices are decent and they respond quickly after. Purchase. The only con is that you need to add your address even for ebooks.
April 19, 2023
Reply from BEBC - The Bournemouth English Book Centre
Dear Nadine,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that BEBC offered your quick responses once you had purchased and that the prices are decent.
In terms of adding the address on to the orders for eBooks, this is unfortunately what we have to retrieve from customers to push through orders but we will take your constructive words on board and try to make eBook purchasing easier for customers in the future.
Your feedback is very important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Outstanding Service
Extremely fast and helpful - and personal - customer service. Order dispatched and delivered extremely fast with updates by email throughout the process. Wouldn't look anywhere else for TEFL resources anymore.
March 29, 2023
Reply from BEBC - The Bournemouth English Book Centre
Dear Daniel,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that BEBC offered you a fast, helpful and personal customer service.
Your feedback is very important and helpful for BEBC to continue to deliver the service our customers deserve.
Thank you again for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Advertisement
Reply from BEBC - The Bournemouth English Book Centre
Dear Elena,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that BEBC offer an easy and comfortable service. Your feedback is very important and makes us strive to be even better.
Thank you for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Really helpful and reliable!
Really helpful and reliable!
The staff sent an email to us on every single update. The books came in perfect condition! Will definitely order some more books from them.
March 20, 2023
Reply from BEBC - The Bournemouth English Book Centre
Dear Customer,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that we offer efficient service and the books were in perfect condition and your feedback is vitally important.
Thank you for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Reply from BEBC - The Bournemouth English Book Centre
Dear Dan,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
Many thanks for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Efficient service
March 23, 2023
Reply from BEBC - The Bournemouth English Book Centre
Dear Jonathan,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that we offer efficient service to our customers.
Thank you for your valued custom and we are glad you are happy with your purchases from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Advertisement
I don’t receive how to access to may…
I don’t receive how to access to may ebook
And it noté easy te find it in my portal
Support team help me to resolve this issues
March 13, 2023
Reply from BEBC - The Bournemouth English Book Centre
Hi,
Thanks for your email and we are sorry that you had issues with your eBook and access to the Pearson portal.
Our Head of Operations has been in touch and has sent you a new code so could you please let our team know whether you had access to the eBook so we can close our case please?
Many thanks
The BEBC Team
Mandy is always helpful
February 13, 2023
Reply from BEBC - The Bournemouth English Book Centre
Hi Laura
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that we offer a good service and our Customer Service Supervisor, Mandy is always helpful.
Thank you for your valued custom and your kind words are valued here by us all.
Have a lovely day
The BEBC Team
BEBC thoroughly followed up my ordered item
The order from BEBC is delayed for over two weeks. However, the manager has given me detailed reasons due to the delay of the supplier and the strike of the Royal Mail. This is not my first order and the BEBC had good track record in the past. Therefore, I am satisfied with the explanation and the follow-up of the company. Anyway, I am pleased to have received the ordered item one week later.
February 8, 2023
Reply from BEBC - The Bournemouth English Book Centre
Hi Daniel
Thank you so much for taking the time to leave us a 4 star rating - it really is appreciated!
We are very happy that you have stated that we offer a good service to our customers and that any issues you had previously were dealt with in the best possible way.
We really appreciate your patience with the issue you had and we hope to receive continued business from you in the future.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Reply from BEBC - The Bournemouth English Book Centre
Dear Helen,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that we provided very fast service.
It is something we pride ourselves on and have done for almost 50 years.
Thank you for your valued custom and we are glad you are happy with the purchase from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Advertisement
Good Service!
February 2, 2023
Reply from BEBC - The Bournemouth English Book Centre
Dear Omar,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that we offer a good service to our customers.
Thank you for your valued custom and we are glad you are happy with your purchase from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
I got what I ordered
I received what I ordered. I made some inquiries about my order and got a prompt reply from a customer service (Nick) with a detailed explanation. Thanks a lot!
January 24, 2023
Reply from BEBC - The Bournemouth English Book Centre
Dear Marijana
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you received the help and service you required.
Thank you for your valued custom and we are glad you are happy with the purchase from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
The best choice
Perfect communication, prompt reply, quick delivery, very helpful. I am very happy with my purchase.
January 25, 2023
Reply from BEBC - The Bournemouth English Book Centre
Dear Oksana,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that we offer quick delivery service and are very helpful. It is something we pride ourselves on and have done for almost 50 years. Thank you for your valued custom and we are glad you are happy with the purchase from BEBC.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Excellent service
January 10, 2023
Reply from BEBC - The Bournemouth English Book Centre
Hi Sibel,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
We are very happy that you have stated that we offer excellent service as it is something we pride ourselves on and have done for almost 50 years.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Advertisement
Fast, efficient service
I ordered an English language coursebook from BEBC and mistakenly mixed up my delivery and billing addresses. My email asking them to change the details was answered as soon as they received it. The coursebook, which BEBC had to order because it was out of stock, arrived within days.
January 9, 2023
Reply from BEBC - The Bournemouth English Book Centre
Hi Mike,
Thank you so much for taking the time to leave us a 5 star rating - it really is appreciated!
I am glad BEBC helped you sort out your delivery and billing issues when you ordered on our site. Our service is something we pride ourselves and have done for almost 50 years. We will always do our best to help customers and I am glad we helped you the best possible way.
Your kind words are valued here by us all.
Have a lovely day
The BEBC Team
Easy ordering and quick response.
November 30, 2022
Reply from BEBC - The Bournemouth English Book Centre
Hi Edmar,
Thank you so much for taking the time to leave us a 5 star rating. We are very thankful that you have given us such a great rating and a lovely review.
Your kind words are valued here by us all.
Have a lovely day, enjoy your Christmas and Happy New Year from us all.
The BEBC Team
Excellent service.
I was very impressed by BEBC’s service. I was unable to get hold of a book I needed through the normal channels and a sales rep advised me to contact BEBC. The lady who answered my call immediately dealt with my request and the book was located and despatched. I am very grateful to BEBC’s friendly and helpful staff.
November 29, 2022
Reply from BEBC - The Bournemouth English Book Centre
Hi Julie
Thank you so much for taking the time to leave us a 5 star rating - it really is much appreciated!
We are very happy that you received your items all on time and our team are always happy to help when required.
Your kind words are valued here by us all.
Have a lovely day, enjoy your Christmas and Happy New Year from us all.
The BEBC Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.