Shop staff and manager were very accommodating in the Palmy store. Need to be a bit clearer with their promotion on their website 'Spin and Win' as it doesn't state if it is in shop purchases only or... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I have had my issue sorted promptly after my review , January 8th. An offer of a mattress swap asap and mattresss cover. Thank you for followup from Henderson Branch.
Company replied
I have just had a sofa bed delivered from the Nelson store, into a tight spot upstairs, which I was concerned about However, it was expertly sited without any fuss or damage. I must applaud the... See more
Company replied
Angelica’s communications volume is 10/10 The ease I felt I was in disbelief at the beginning,(being stuffed around with other companies in the past HN) but the count down began and the day my childr... See more
Company details
Written by the company
It's our dream to give everyone a great night’s sleep. Beds4U is totally committed to bringing you comfortable, brilliant-value beds & mattresses made in New Zealand.
Contact info
5 Gloucester Park Road, 1061, Auckland, New Zealand
- 0800233748
- info@beds4u.co.nz
- beds4u.co.nz
4.3
Excellent
648 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 72% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Friendly and helpful staff
The Silverdale store were very helpful especially as I needed the bed quickly.
October 11, 2025
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Value For Money
Good service namely Anu and team
Good price
Good timing
Good problem solving
Good parking
Good location
October 4, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Rudy,
Thank you so much for your kind words! We're glad to hear you had a great experience with Anu and the team. It’s wonderful to know you were happy with our service, pricing, and timing. We appreciate your support and look forward to seeing you again!
Regards
Beds4U Team
Great bed. Great price.
Great beds. Great range. Great prices and sales. Helpful staff.
August 12, 2025
Reply from Beds4U New Zealand
Hi Callum,
Thank you so much for your kind words! 💙
We’re thrilled to hear you enjoyed your experience with Beds4U. Our team works hard to offer great beds, unbeatable prices, and friendly service — so it’s wonderful to know it shows!
We look forward to helping you again soon. 🛏️✨
Regards
Beds4U Team
Buying was made easy
Buying was made easy, communication with delivery was easy, and the young men who dropped off the bed was lovely and helpful.
So over all the experience with beds 4 u was a delightful experience
September 27, 2025
Reply from Beds4U New Zealand
Hi R, Thank you so much for your kind words! We’re delighted to hear that your buying and delivery experience with Beds4U was smooth and enjoyable. Our team always strives to make the process as easy and friendly as possible, and it’s great to know the delivery team made a positive impression.
We truly appreciate your support and hope you enjoy your new bed for many restful nights ahead!
Warm regards,
The Beds4U Team 🛏️
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Great to deal with and great bed thanks
September 24, 2025
Reply from Beds4U New Zealand
Hi Meland,
Thanks so much for your lovely feedback! We’re thrilled to hear you had a great experience and are loving your new bed. Enjoy your comfy sleeps! 💤🛏️
Warm regards,
The Beds4U Team
Excellent service from beginning to…
Excellent service from beginning to end.
The bed is fantastic, brilliant communication and delivery was super fast.
September 15, 2025
Reply from Beds4U New Zealand
Hi Helen,
Thank you so much for your wonderful review! We’re thrilled to hear you’re loving your new bed and that everything went smoothly from start to finish. Enjoy your great night’s sleep!
– The Beds4U Team
Super helpful
Super helpful, when I wanted to add a base to my order, excellent bed for a great price. Fantastic delivery service
September 10, 2025
Reply from Beds4U New Zealand
Hi Sim,
Thank you so much for your wonderful feedback! We’re glad to hear our team could help with your order and that you’re happy with your new bed and delivery experience. Enjoy your great night’s sleep! 💤🛏️
Warm regards,
The Beds4U Team
Delivered in good time
Delivered in good time, plastic wrapped to keep clean. Stored in my garage until Xmas visitor arrives.
September 13, 2025
Reply from Beds4U New Zealand
Hi Denise,
Thank you so much for your kind feedback! We’re glad to hear your order arrived in good time and was well-protected. We hope your Christmas visitor enjoys a great night’s sleep!
Kind regards,
The Beds4U Team
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Thanks Onehunga Store
Thanks Onehunga Store. Excellent product. Helped us to get what we were after. Great after sales service as well too! Recommend,!! Lawrie
September 26, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Lawrie,
Thank you so much for your kind words and recommendation! We’re thrilled to hear the Onehunga team could help you find exactly what you were after and that you’re happy with our product and service. Enjoy your new bed! 🛏️✨
Warm regards,
The Beds4U Team
Excellent service and great buying
Excellent service and great buying. Found Sandra in Napier and Suzy in Hastings very helpful. Can’t wait to get my new bed😁
September 21, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Dave,
Thank you so much for your lovely feedback! We’re delighted to hear that Sandra and Suzy were able to make your experience such a positive one. We can’t wait for you to enjoy your new bed — here’s to many great nights of sleep ahead! 😄
Regards
Beds4U Team
Awesome Bed
We found a great bed for my oldest child at a great price. She wouldn't go to sleep in her own bed until we got this one.
August 24, 2025
Reply from Beds4U New Zealand
Hi RG,
That’s so wonderful to hear! 💤💙 We’re so glad your daughter is loving her new bed and finally settling into her own space comfortably. Thank you for choosing Beds4U — we hope she enjoys many nights of cozy sleep ahead!
Sweet dreams from all of us at Beds4U ✨
Regards
Beds4U Team
Order was processed quickly…
Order was processed quickly communication was helpful and friendly
August 13, 2025
Reply from Beds4U New Zealand
Hi Gboi,
Thank you so much for your kind feedback! We’re delighted to hear that the process was smooth for you — from payment to delivery updates, and all the way to South Taranaki. We truly appreciate you choosing Beds4U and look forward to serving you again.
Kind regards,
The Beds4U Team
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Bed is fantastic and as advertised
Quick response, easy to pay, updated on delivery, as I had to have delivered to south of taranaki.
August 14, 2025
Reply from Beds4U New Zealand
Hi Shannan,
Thank you so much for your kind feedback! We’re delighted to hear that the process was smooth for you — from payment to delivery updates, and all the way to South Taranaki. We truly appreciate you choosing Beds4U and look forward to serving you again.
Regards
Beds4U Team
Absolutely not comfortable beds to…
Absolutely not comfortable beds to sleep in worst beds ever, no one should buy the Dahlia queen bed set is not what you would expect because they are high up. I literally have to climb onto my bed just to get into it and you can’t tuck your sheets in properly because the bed is too heavy to lift and you can’t get a full refund is disgusting
July 31, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Charlene,
Thank you for taking the time to share your feedback with us — we’re truly sorry to hear that your experience with the Dahlia queen bed set hasn’t met your expectations. We understand how important comfort and practicality are when it comes to a bed, and we regret that this has caused you disappointment.
Our team would love the chance to look into this further and see what options we can provide to improve things for you. Could you please reach out to us directly at customerservice@beds4u.co.nz or share your order details so we can assist you right away?
We value your trust and want to ensure we resolve this to your satisfaction.
Kind regards,
The Beds4U Team
Poor quality
Beware the quality isn’t great!
We bought a high end type (and cost) king bed couple of years ago from Beds4U.
Over last 6-9 months we have had allergies and asthma flare ups. Also kept getting so much blue dust on all bedroom and hallway furniture. Thought it was our aircon filter but after having them serviced the dust was no different. We found the cause of the dust by coincidence of a spring clean moving the bed. The ‘new’ bed base was throwing out so much dust under the bed that the vacuum cleaner couldn’t collect the clumps up in one pass. Found the bed base materials were seperating. Had this sealed up and after a few weeks now -‘NO DUST’
We don’t recommend this companies products for anybody paying so much money to go through the health problems we have experienced. As well as the extra cost employing someone to work on the bed seal up.
August 28, 2025
Unprompted review
Reply from Beds4U New Zealand
Hi Mark,
Thank you for taking the time to share your experience — we’re very sorry to hear about the issues you’ve faced with your bed and the impact it’s had on your health. This is certainly not the experience we want for any of our customers, and we take feedback like yours very seriously.
We would like to investigate this matter further to ensure it doesn’t happen again and to see how we can best support you. Could you please contact us directly at customerservice@beds4u.co.nz with your order details? Our team is committed to resolving any product concerns promptly.
Thank you again for bringing this to our attention — we truly value your feedback and the opportunity to improve.
Kind regards,
The Beds4U Team
Excellent communication throughout
Bought my bed online, was an easy straight forward process
Communication was great through out, delivery was Excellent right through to within half an hour of arriving. 10 out of 10 to shipping drivers
July 21, 2025
Reply from Beds4U New Zealand
Hi there,
Thank you so much for your wonderful review! We’re thrilled to hear the online process was easy and that our team kept you well informed. We’ll be sure to pass your praise along to our delivery drivers – they’ll love hearing it! Enjoy your new bed!
Regards
Beds4U Team
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The team at the palmerston north branch…
The team at the palmerston north branch were amazing
July 23, 2025
Reply from Beds4U New Zealand
Hi Cheryl,
Thanks so much for your kind words! We’re thrilled to hear our Palmerston North team gave you such a great experience — we’ll be sure to pass your feedback on to them.
Regards
Beds4U Team
Happy with the price of the bed
Happy with the price of the bed, great for a 13year old first 'big' bed. He finds it comfortable which is great.
July 15, 2025
Reply from Beds4U New Zealand
Hi Sara,
Thanks for sharing your feedback! We’re so glad to hear the bed is a great fit for your 13-year-old’s first ‘big’ bed — and even better that he’s finding it comfortable! Enjoy the new bed and a blissful night!
Regards
Beds4U Team
Reply from Beds4U New Zealand
Hi Johan,
Thank you for the lovely feedback! We’re so pleased you enjoyed the great deal, friendly service, and smooth delivery. We look forward to helping you again in the future!
Warm regards,
The Beds4U Team
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