Avoid This Company at All Costs! If I could give zero stars, I would. I ordered a wardrobe from this company, and it arrived with multiple faults. I tried contacting customer service, but appa... See more
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See what reviewers are saying
I purchased the Milan sliding mirrored wardrobe in the large size and it was great really sturdy huge mirrors made the room look big I loved it so much I bought another one for another room! Great v... See more
Company replied
The wardrobes we purchased are nice! But when we looked at the mirrored doors after the driver checked for damage we noticed the sliding doors were bent due to moisture in the boxes! The doors still s... See more
Company replied
Bought a modern double mirror sliding wardrobe. The delivery came early which was great. Items were well packed and all in good order the delivery drivers checked the mirror doors with me to show me t... See more
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Company details
Written by the company
BedsClick - Delivering best quality furniture at your door step with unbeatable prices and delivery time!
Contact info
Balmoral Trading Estate, 115 River Road, IG11 0EG, London, United Kingdom
- 07418749993
- contact@Interwoodfurniture.co.uk
- bedsclick.co.uk
People also looked at
-10 stars
-10 stars! Shambles of a company 3 weeks late on delivery and flimbsy sofa looks absolutely shocking after 3 weeks and won’t return messages Or take sofa back ! Won’t refund stay clear all positive reviews are fake
June 13, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all customer concerns seriously.We strive to improve our products and services continuously, and your feedback helps us achieve that.
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AVOID AT ALL COSTS
If I could give 0 I would avoid at all costs after paying for a sofa bed and told delivery dates was told on the day that thete has been delayed long story short we have had 3 new delivery dates still waiting. Everytime we try and ring we get music and then a message saying the mail box is full and no longer taking anymore messaged. Absolute shambles of a company and completely untrustworthy we will be applying for a refund through bank as there has been no communication apart from.recieving new delivery dates.
August 14, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all customer concerns seriously.We strive to improve our products and services continuously, and your feedback helps us achieve that.
Excellent quality and easy to assemble
August 13, 2024
Awful company
Awful company. Sent wrong wardrobe with missing parts. Promised a refund, then blocked me and never replied since. I left a negative review, the business commented saying to contact them to look good online and imply they were going to resolve, but as expected they never replied. Have tried reporting my reviews to get them removed despite them being factual, and also flooding their review page with false positive reviews as stated by trust pilot when you click on this page. Spend your money elsewhere and avoid this shoddy company
August 13, 2023
Unprompted review
Reply from bedsclick.co.uk
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all customer concerns seriously.We strive to improve our products and services continuously, and your feedback helps us achieve that.
RECOMMEND! I love my new wardrobe!
I love my new wardrobe!! the quality is amazing and i’m happy with the product and how much i spent on it, i’ve seen a few reviews saying it’s hard to build and the instructions aren’t very clear but i found that we soon got the hang of it and had it built in no time! the only bad thing is that it took 2/3 weeks to arrive but that wasn’t a problem!
August 2, 2024
Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
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The product is really good
The product is really good, however, delivery man open the boxes with mirror to confirm things are not broken, we did not want that because we had to carry them to upstairs without package, ...
August 2, 2024
Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
Disgusting Service from Delivery Company
Ordered my sofa bed well over a month ago and dealing with the delivery firm has been nothing short of comical. I requested a 1wk delay due to having new flooring fitted, which was helpfully agreed. Only to receive a call the next day telling me he was an hour away. When I questioned this, the delivery guy explained “we’ve come from London mate, it’s a long way” I reluctantly agreed. When they arrived, they couldn’t fit it thru the door so had to take it back. They said they would arrange re-delivery the following week. When i chased this up with them using their whatsapp service, they read your messages and don’t respond. I sent several messages and tried to ring them until they eventually replied some time later, giving me the option of 2 delivery dates. I chose the latter and explained I had arranged for someone to remove my living room window so the sofa can go straight in, but would need a narrowed down time slot and communication from the delivery driver on route. Again they read this and ignored me. Several days went with me trying to get some sort of agreement or even an acknowledgment. In the day of my selected delivery they eventually replied saying they can’t deliver until i give them the dimensions of the front door frame. I reiterated they don’t need this, as i’ve arranged for someone to remove my living room window, they persisted several times asking for the door frame measurements 🤦🏻♂️ I had to explain 3 or 4 times “It’s not going thru the front door! They apologised and said they hadnt read my messages properly. Then they blatantly lied and said they cant deliver my sofa as they had to return it due to damage from trying to get thru the front door, which is absolute rubbish as i was there when they tried. I contacted bedsclick chat facility around 3 days ago and included the transcript from the whatsapp conversation with the delivery firm and still haven’t heard anything 😡😡😡
***UPDATE***
As you can see from BEDSCLICK reply below, they assured me they would use an alternative delivery service. THEY DIDN’T! THEY LIED AND SENT THE SAME DELIVERY GUYS!
They also promised me a £30 refund, which surprise surprise I haven’t received. I changed my order to a smaller sofa bed given the trouble they had last time. The same incompetent delivery people tried to deliver my sofa again 😡 They said it would either come Friday night or Saturday morning. I explained I was meant to be going away Saturday morning, but i’d hang on for them. When i couldn’t wait any longer, i left. They called me at around 5pm(when i was away, but my partners daughter was at home) telling me they couldn’t fit the smaller sofa through the door. I told them i had checked the dimensions and they shouldn’t have too much trouble. They were very rude and abrupt and said as I was away, they’d call me back to let me know how they got on. They didn’t! Instead, they left the sofa on the street and drove off!!! I contacted my 20yr old son and asked if he could go around my house and see what could be done. Some time after he called to say he’d managed, with a struggle, to get it in by himself! Luckily, because if it was left on the street it wouldn’t have been there on my return. I contacted Bedsclick again, explained the problems I had again and asked them why they would lie and send the same useless delivery firm and queried the whereabouts of my refund. They just replied saying “Sorry about the problems you had, thanks for your understanding” This is absolutely unacceptable. Any company can make a mistake, but to lie, make the same mistake and do nothing about it is shambolic. They still haven’t replied to my last message so I look forward to hearing from them.
June 18, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you for your feedback. We're genuinely sorry to hear about the issues you experienced with your sofa bed delivery.
We understand the frustration and inconvenience caused by the initial delivery attempt and the subsequent delay. This is not the level of service we strive to provide, and we sincerely apologize for the trouble.
We have taken immediate steps to resolve the situation by hiring a new delivery company, and they will ensure your sofa bed is delivered promptly next week. You will be contacted a day before the scheduled delivery to confirm the details.
Your feedback is invaluable to us as it helps us improve our services. We are committed to making this right for you and appreciate your patience and understanding during this time.
If you have any further concerns or questions, please do not hesitate to contact our customer support team at [contact@bedsclick.co.uk]. We are here to assist you.
Polite staff
Customer service is amazing , their staff is really nice and polite
July 10, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
Ordered the product and picked the…
Ordered the product and picked the delivery date but my order did not arrive.
Tried calling to ask for updates but the "mailbox was full".
Avoid this company at all costs. It's a scam
July 15, 2024
Unprompted review
Reply from bedsclick.co.uk
Dear Valued Customer, Our live chat on Website and Email support are available 24/7. First of all, there is no option on our website for the customer to choose a delivery date. We give a 7 working days delivery window and call the customers one day before delivery. If you could please provide us your order number that would really help us understand the issue?
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Brought a wardrobe
Brought a wardrobe. All went really well. Really good quality. Delivery was good. Deducted one star for introductions was not good.. But would definitely recommend.
July 4, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
I’m shocked
I’m shocked, trying to get basic information from the live chat with abrupt replies and no real answers, wardrobe arrived and the mirror on the sliding door was cracked in numerous places, I took photos as evidence and also a photo of the delivery sheet stating the mirror was broken or would of had no proof what so ever. It is now my job to get all the broken mirror off the back as they left it and said I would get mirror only, I doubt very much about I will get a response back about the replacement and at almost £400 pounds I’ve every right to be furious
June 21, 2024
Unprompted review
Reply from bedsclick.co.uk
Hi, Thankyou for taking your time to review. We are really sorry that your experience did not meet your expectations. Please note that customer service hours are between 12pm-8pm. You contacted support out of the service hours but one of our agents went out of their way to reply outside the working hours to assure you that the door will be replaced. Please note that BedsClick uses third party delivery companies and as mirror doors are fragile items sometimes, they break in long journeys. Please note that the mirrors are attached to the wooden doors so the whole panels are replaced. The next day you were contacted by support and provided estimated time of replacement for the doors as we are BedsClick believe in giving the best customer experience.
Regards
Very poor customer service
I would not recommend buying from this company. I had an issue with the instructions being very poor and needed advice on where to place a part. Had a part built wardrobe and couldn't get any further. Spent a week contacting them on their Chat and sent photos of problem, was advised someone would call me from stores on Whatsapp but no one ever did. Very poor customer service. I had to get some advice elsewhere to finish building it, and there were other issues with the instructions too.
June 3, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all customer concerns seriously.We strive to improve our products and services continuously, and your feedback helps us achieve that.
Poor communication
Poor communication, messed about with delivery times, waited in all day for no one to contact me. I had to contact them for them to say it’s not coming, pish poor company, don’t use
May 29, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all customer concerns seriously.We strive to improve our products and services continuously, and your feedback helps us achieve that.
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Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
Ordered a lyon 203 wardrobe
Ordered a lyon 203 wardrobe . Got 1 led free with it . They are professional and have excellent customer service
April 24, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
Bedside table and chest of drawers is…
Bedside table and chest of drawers is very good looking . I bought one more for my friend also . Really recommend bedsclick .
April 25, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
Really nice staff and keep me updated…
Really nice staff and keep me updated on my delivery . Sofa is nice . Would love to buy from them again in future.
May 1, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
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Luca sofa bed I bought was really…
Luca sofa bed I bought was really amazing . First I was afraid of purchasing sofa at this price but when it arrived I was very happy to see that . Even the driver and helper put it up in my room.
April 29, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
Delivered on time and item is good
Delivered on time and item is good. Ordered a wardrobe through them it was cheaper than mainstream competitors
May 4, 2024
Unprompted review
Reply from bedsclick.co.uk
Thank you so much for your wonderful review! We are thrilled to hear that you are happy with your purchase and that our furniture has met your expectations. Your positive feedback means a lot to us and motivates our team to continue delivering high-quality products and excellent service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support and look forward to serving you again!
Best regards,
BedsClick
I thought it was very poor service…
I thought it was very poor service never got a confirmation email, then once I chased I got told when the wardrobe would arrive. After getting a phone call confirming the time the day before to which I waited in all day for no one to come or call to say they are an hour away. It gets worse they then confirmed it was broken in transit, which I understand these things happen but they could never give me another date and their story kept changing could never give me an answer. Then I get a phone call 9:30pm confirming it would be delivered another day after confirming a different day on email. When it finally arrived it had foot marks all over and was damage on the side panels and when they said they would give me some compensation they never followed through
May 4, 2024
Reply from bedsclick.co.uk
Thank you for your feedback. We are sorry to hear that your experience did not meet your expectations. Your satisfaction is very important to us, and we take all customer concerns seriously.
Please reach out to our customer service team at contact@bedsclick.co.uk so we can address your issues and find a resolution. We strive to improve our products and services continuously, and your feedback helps us achieve that.
Thank you for giving us the opportunity to make things right.
Best regards,
BedsClick
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