beduniverse.co.uk Reviews 

Before ordering my bed I requested some samples to get a feel for the colours of the beds before then deciding, I received the free samples within a timely manor and was sent an email in regards to them being posted. This was a good initial service. I then placed my order for the bed and received a confirmation email however nothing then following from that. I then ATTEMPTED to call on multiple different days and had no luck whatsoever. This is then when I knew I had made a mistake. I then arranged for my partner to take the day off work to be able to receive the bed with it being the value that it is, and it being a large delivery, I also removed and disposed of my old bed once having the delivery confirmation through where I received the head board, mattress but NO BED BASE! Which we all know with no bed base you cannot build or put together the bed. I then called as soon as my partner let me know that this was missing, where for the first time i spoke to a lady, she was polite however wasn't phased at all that i had just spent over £500 on a new bed that wasn't all there!, and disregarded the fact i then had no bed to sleep on!? All i got was i apologise for the inconvenience. There was no mention of it being referred to their manager, or how they were going to solve this AT ALL. I have been going back and forth with this poor lady who obviously is extremely busy and i would say isn't able to follow up on getting the manager to get back to me to discuss what can be done regarding the extreme inconvenience. JUST TO CONFIRM I RECIEVED MY BED BASE 1 WEEK LATER to the rest of the parts, So that's 1 week I have slept on a mattress on the floor!. AND THE MOST LAUGHABLE THING - I HAVE BEEN OFFERED A 5% REFUND A WHOPPING £27.00 COMPENSATION. IDE RATHER THEY KEPT THEIR £27.00 THAN TAKE THE MOCKERY OF GIVING IT BACK TO ME. why doesnt the manager take ownership and give me a call themself and be professional maybe once throughout the entirety of my order and stop making this poor lady come back and forth with me when she is unable to authorise anything in regards to this absolute MESS. The funny thing about this also is.... I would not give a bad review or kick up a fuss so long that this was handled in the correct manor, i understand mistakes happen sometimes THATS LIFE however this is absolutely shocking and discusting service to be honest, WOULD NOT RECCOMMEND. if you order from here just pray that your bed turns up when it says and in one piece or I wish you luck now!!

I've had a great experience with Bed Universe. I ordered super king size 'Hamilton winged bed frame'. I wasn't too sure about online colours, and luckily they sent out free sample swatches, which was really helpful.
I've not known a company that offers custom build your own luxurious beds and deliver so quickly. I loved how many options they had to build your own bed. They also contacted me to check if I had efficient space to take the 6ft headboard up if not they had alternative options to meet your needs. I was surprised to find how creative it was and how much they have to offer on material, colours, and designs. So glad I went for Bed Universe, extremely happy with my bed and really looked after us. Thank you.

I ordered a bed from Bed Universe on the 30th April expecting delivery within 5-10 working days as stated on their website. On the 8th of May I emailed the company to ask when the delivery was likely to be and was told it would be sent out by the end of the week. I have still received nothing and despite numerous emails and phone calls (no one picks up the phone!) I have had no reply. I am now worried that this whole thing is a scam and perhaps all the positive reviews about receiving beautiful beds are fake??

Was sceptical about ordering a bed online as previous furniture purchases online have been poor, but very pleased with quality and delivery men were very polite and punctual.

Stunning bed, great service, I’m very very happy and would 100% recommend bed universe 5*****

Easy process to order the bed ,great communication with from the staff, because I delayed the delivery. The delivery lads were excellent,and the Alexa bed looks fantastic.
Thanks bed universe.

Delivery was on time and the delivery guys were very helpful and mindful of our property when assembling the bed.
The bed is top quality and we are very pleased with our purchase.

Stunning bed. Love the colour and classic design, timeless and looks beautiful. Communication regarding delivery spot on really handy Saturday delivery.

Absolutely delighted with my new bed. Very well made and fabulous quality. The Luxe Life were fantastic from start to finish, from getting sample material to easy ordering and fantastic delivery men, who were polite, respectful and conscientious. Highly recommend this company.

Very nice bed for my 64 year old mother mattress is to heavy for the lifting mechanism could do with maybe a 100 kilogram lifting mechanisms instead it lifts very slow and are hard to push down but part from that the bed is absolutely lush I would buy another bed for the reason it's well made very impressed me and the old gal thanks very much yours sincerely John

The bed is so much better in person. Looks so pretty and elegant. Also headboard was much higher than I thought but rly happy with it

Excellent bed with great storage in the ottoman. The guys assembled it in half hour. Lovely design and excellent quality. I would absolutely recommend Bed Universe to all.

I recently purchased the Julius Winged Bed and I absolutely love it. The customer service has been amazing from start to finish and when they arrived to put the bed together the two men were so friendly and helpful. Would definitely order from this company again. Highly recommend.

Great price, and delivered when they said they would, bed was really stylish and super comfy

I ordered a bed over 3 weeks ago. The bed arrived within 8 days of ordering, but was a different bed to what I ordered, and it was extremely damaged. I called the following day to ask for the bed to be collected and replaced with the bed that I had ordered originally. This was 2 weeks ago, and the bed has still not been delivered and I am now being asked which parts of the bed are damaged so that they can send replacement parts?! I just wanted the bed I ordered.
I have now requested a refund, to which I am told will need to be sent to management to be approved. However, every time I ask to speak to a manager, they are apparently in a meeting!

Customer service is shocking - they rarely answer the phone, and when they do, it is the same person every time and they mumble and sound as though they are under water! will never order from them again! and i still have no bed...

Quick delivery, amazing bed and cheap! Would 100% buy a bed from here again and recommend to family and friends !!!

Fabulous bed and great service. Delivered on schedule and guys built an placed bed for me. Thank you so much

Even though the delivery of our bed was cancelled on the day through no fault of their own, the company were prompt to inform us and resolved the situation quickly and kept us well informed. We were delighted with our purchase and would be happy to recommend them to friends and family. Overall satisfied customers

Vincenzo F.
10/11/2023
Really happy with our purchase and bed universe.

The customer service from Jade was excellent always answered my questions in a timely manner.


The bed is built really well and was easy to put together.

My only concern was the delivery drivers didn't help bring it to our room.
So had to get the wife to help, might be a problem if you lived by yourself.

Also we didn't use the bed legs as it made the bed to high and we felt slightly unstable.

I ordered from Bed Universe due to their 5 * reviews. I paid £389 for the cream bed frame shown on their website. I was then given my delivery date which was over 6 weeks!! I decided it was too long to wait and seen as I was still in my 14 day cooling period, which most companies do, I decided to cancel the order but was told I'd be charged 30% as the bed is made from for me 🤔. Today my bed was delivered the quality is good however I have purchased bed frames off ebay at a £100 less and the quality is just as good. Then they sent me slats instead of the black board that opens out even tho the packing department was left a note? The driver said use the slats for now and they will send you the board? Erm maybe in another 6 weeks time. Fortunately I put a note on the order form, took photographs and kept emails. I did start with a 2* but I've adjusted it to a 3* as they have agreed to give me a 5% discount due to the slats.