beduniverse.co.uk Reviews 

256
TrustScore 3 out of 5

3.0

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally find the products to be beautifully made, featuring exceptionally high quality, very sturdy frames, and highly attractive fabrics that suit modern bedroom aesthetics. Many people also appreciate the wide variety of available designs and mention that the entire ordering process feels remarkably smooth from the beginning. However, some customers also noted significant issues regarding unexpected delivery delays, missing parts, and items arriving damaged or incorrect. Several reviewers mentioned facing major difficulties when trying to contact support, experiencing unhelpful responses or prolonged silence when asking for assistance.

What people talk about most

Product

Consumers find product to be positive, expressing satisfaction with the quality and design of the beds.... See more

Delivery service

Reviewers mention ambiguous feedback about delivery service, with experiences varying significantly among... See more

Order

Customers had ambiguous experiences with order processes, reflecting a clear split in satisfaction levels.... See more

Quality

Users describe positive interactions with quality, consistently highlighting phenomenal craftsmanship and... See more

Customer service

People report ambiguous experiences with customer service. Many consumers express extreme frustration over... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Second time ordering from bed universe. Thanks to Tom and Kez for their great work during delivery. We couldn't be happier with the 'Alfonso Linear wide panel' bed. We didn't write a review when my so... See more

Rated 5 out of 5 stars

Second bed ordered and again they didn't disappoint. Absolutely brilliant and I would definitely be buying from here again. Two beds and both are great quality, the communication has been spot on f... See more

Rated 5 out of 5 stars

I would just like to leave this review for the 'Adriana tall headboard piped bed frame'. I have been eyeing this bed up for a long time and finally got round to ordering it for my newly decorated bedr... See more

Rated 5 out of 5 stars

We recently bought a bed from bed universe after a friend recommended them to us. They have a wide variety of designs to choose from, however we went for the Julius bed in super-king, ivory color with... See more


Company details

  1. Bedroom Furniture Store

Information provided by various external sources

here we provide fantastic beds with great prices.


Contact info

3.0

Average

TrustScore 3 out of 5

256 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 5% of negative reviews

Typically replies within 1 month

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3.0

All reviews

(256)

35 reviews in the last 12 months

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Rated 5 out of 5 stars

Amazing quality

Amazing quality, I was definitely a bit wear ordering online but the quality of the bed and it's sturdiness is just amazing. Everything Is beautiful!
I was advised a 2-3 week delivery but it arrived alot earlier too so I would highly recommend them.

March 31, 2021
Unprompted review
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Rated 1 out of 5 stars

Not impressed at all

Not impressed at all, specifically requested to have the king size bed I ordered taken upstairs as part of my order. Company called me to book my delivery the following week and confirmed that the delivery men had been instructed to take it upstairs. Bed gets delivered at almost 9pm (a ridiculous time) and then the delivery team refuse to take the bed upstairs as it’s not included on the instructions, I told them I didnt want it then and to take it back as a mistake has been made, they refused, told them to call the company and check the details, said they couldn’t get through, after that they just got in the van and left, barely spoke a word of English, so I’ve had a king size bed and mattress stuck in my hallway ever since. Tried calling the company to complain and line goes dead every time after one ring. Do not buy from this company!!! Service is appalling! If I could rate them nil stars I would.

March 31, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered a bed and mattress and it is…

Ordered a bed and mattress and it is absolutely fantastic. We thought the order might be a bit delayed due to covid but it came within 10 days! Communication was great and the delivery guys kept me updated on my delivery timings. Can't recommend enough

March 29, 2021
Unprompted review
Rated 5 out of 5 stars

Beautiful bed

Beautiful bed, prompt delivery and polite delivery guys. Would highly recommend and will certainly be buying from them again.

March 24, 2021
Unprompted review
Rated 5 out of 5 stars

We are so happy with this purchase

We are so happy with this purchase. The pictures don't even do the bed justice. It looks so regal and plush and far more expensive than it actually is. Very easy to assemble and delivered earlier than we had expected. Very happy with the service and product.

March 22, 2021
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Rated 5 out of 5 stars

The bed is amazing

The bed is amazing! I put it together myself in a little over an hour. The fabric is so beautiful and finishes off my bedroom perfectly. Really happy with the delivery timings as well as it was delivered within a week! I would defo be recommending bed universe to everyone.

March 22, 2021
Unprompted review
Rated 5 out of 5 stars

Faultless order process

Faultless order process, really smooth delivery and an outstanding product. This was the first time buying from this company and it definitely won't be the last. Beautiful bed and excellent service received from bed universe.

March 19, 2021
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Rated 5 out of 5 stars

Excellent customer service and quality product

Can honestly say we have had excellent customer service from start to finish with this company. Although we were slightly concerned about how genuine the company was, due to the very affordable prices and relatively unknown name, but we have been blown away with the quality and service we have had. The bed itself is beautifully made and the delivery was excellent. We had an issue with a part of the frame breaking 4 months after delivery, but after letting them know we received the replacement pieces free of charge within a week and couldn't be happier! We would definitely purchase from them again!

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Brilliant company

Brilliant company! Ordered my bed and mattress with an ottoman box which is great quality. Customer service has been impeccable, cannot fault them.
The finish of the bed is very luxurious and looks much more expensive than it is. Would defo use this company again.

March 15, 2021
Unprompted review
Rated 5 out of 5 stars

Extremely impressed by our new bed

Extremely impressed by our new bed. The delivery was within a week which is great. Polite delivery drivers who kept us informed of their arrival. I will definitely be buying from them again and recommending to friends and family.

March 15, 2021
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Rated 5 out of 5 stars

Fantastic service and speedy delivery…

Fantastic service and speedy delivery of a wonderful bed. We purchased the grand magus bed and mattress with a matching ottoman box and they are great.
We had an order with a national company who after four months failed to deliver our purchase and offered no indication of when and why our order was delayed. Our order with bed universe took 8 days to arrive at our house. Absolutely fantastic service for a beautiful bed with excellent quality.

March 14, 2021
Unprompted review
Rated 5 out of 5 stars

The sleigh bed we ordered is excellent…

The sleigh bed we ordered is excellent quality, very sturdy and is great value for money. Easy delivery and the bed was pretty straight forward to construct. Looks absolutely amazing in our bedroom. Thank you so much x

March 14, 2021
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Rated 5 out of 5 stars

Brilliant

Great service. Customer services were very helpful and responded vrry quickly to any questions I had. Delivery team were polite and courteous. Most importantly our bed and mattress are great quality and very comfortable. Would definitely recommend.

March 14, 2021
Unprompted review

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