bee-link.com Reviews 

Older Beelink Mini PC with Intel i5 product worked great for several years. The latest Beelink SER8 mini pc model I bought 2 months ago is having a known crashing issue due to the AMD chip used. Drivers are incompatible. It was known since May 2026 at least by my searching online. Why are they still selling the product? I received it early September. I don't have the experience to fix bios and other settings. I'm not dumb, i build websites and use other programing languages. I don't want to fix my PC for something that Beelink, AMD, and Windows can't align. Dump the AMD chip or fix the issue for everyone. I can't imagine the others are working as expected. And I'll never buy an AMD chip again. Blame goes all around on this one it seems.

All Australian customers, avoid this company and their products as they have no viable local support in Australia.

I own two S12s, and we have another one at work, never had a problem with them.
I had a defective EQ14, that now works again thanks to an awesome customer service: it had some random shut off problem because of some psu defect. I contacted the customer service explaining the problem (I did some testing prior to this), and they quickly responded and sent me a new PSU to change the defective one. Everything went smooth (I'm used to repair computers and smartphones and it was a fairly easy task, but they also sent me video instructions), and I really have to praise the speed and professionality of the customer service.

To add something noteworthy, the EQ14 was slightly out of warranty, but they didn't make any problem about it. They really deserve this 5/5 rating.

I purchased a bee-link mini PC two months ago. the PC came with Windows but Windows immediately started to randomly freeze. Impossible to get into Bios. I was told by support to clear CMOS which obviously did not work.

Expensive PCs that dont work. Terrible support,

Well I was looking for a small form gaming pc and after researching for months BEELINK was the name that kept coming up ( Reason for small form I had a serious spinal injury so unfortunately cannot game from a chair or couch ) So after I did the research I contacted BEELINK about my situation and over many weeks and email's they confidently helped me get the BEELINK SER9 PRO HX 370 Mini PC because it was only going to be for SteamOS & pc gaming...I must admit that BEELINK's customer service was ⭐⭐⭐⭐⭐ and went above and beyond my expectations,and I'm really enjoying my experience with this mini pc because I can't hear it at all and I love it 😍 Thank You BEELINK for your brilliant mini pc and especially your ⭐⭐⭐⭐⭐ customer service 👍

I upgraded my GPU from an RTX 2080 to a 5080 and was having issues with the new GPU in the EX Docking Station. I upgraded to the EX Pro Docking Station and my problems were gone. Very happy!

My Beelink SER 5 worked for 11-months and no longer powers on. I contacted them about a week ago and Amazon also contacted them for warranty support. No response. Maybe they’re waiting for their one-year warranty to lapse, which does so on August 4, 2026. Pretty pathetic since it might be an easy fix. I’ll update as time goes by.

Note: There is an update to the issue

I have purchased their famous Beelink Me Mini NAS system in August 2025 and has been using it till now. The machine got damaged in July 2026 and asked them to replace the damaged motherboard or replace the device. They first agreed to replace the motherboard but later told that motherboard is not in stock and I have to send the machine back to Hong Kong. They will not arrange pickup and I should not use postal services. Even if I ship back, since that model is not available, I will have to pay 200 USD for the model they have. I only paid 209 USD for it on my puchase. Another option is that I repair it locally and they reimburse for 100 USD. There is no way to repair such a single board pc where RAM, Processor and emmc is soldered. They know that and they are not abiding the 3 year warranty they promised. Please don't buy from Bee-link unless you are in Hong Kong or China

Update: I was contacted by beelink and was informed to ship the product back to them when I am back at US and they will send replacement. I will update my review once its completed.

Had a problem configuring the BIOS. Bee-link customer support responded quickly and helped troubleshoot the problem over multiple e-mails. They always responded promptly and didn't give up until the problem was resolved.

I have this mini pc for 6 months
Very very happy with the gadget and customer service
These 1star comments is either a lie or something what doesn't describe the reality

Ordered 3 x EQ12 Mini PCs and one started to exhibit issues. Contacted support who after basic troubleshooting had me return the faulty unit. They didn't have the same model in stock so they sent me a brand new newer model.
Communication was excellent all along including following up to confirmI had received the replacement.

I’ve been using the SER9 Max mini PC as my daily driver for the past two months, and it’s been flawless. It has a vibe similar to the Apple Mac mini, but the build quality easily holds its own. What I love most is how accessible the internals are—it makes DIY upgrades like adding an SSD or swapping out memory modules super straightforward. Big kudos to Beelink for nailing this design!

Ordered an in stock pc and only after ordering do they tell you it will take 10 business days just for them to ship it. That's 2 weeks just to ship when they claim 3-7 days to deliver on their website when they're trying to get your money.

Purchased a beelink pc. Slight power issue with front usb ports... probably due to a combination of hardware design and the devices i have connected to it.

This review however is to do with customer service... i asked about the usb issue and got a response within 24 hours. Not some scripted reply but a reply that appears to be from someone who is either technically minded or has put some effort into familiarising themself with the issue... and on top of thay, this is during a local (to them) holiday period.

I used to work in customer services so always value excellent quality and detail such as that.

I purchased a Beelink SER5 Max from a local seller and had issues with fan noise.
I reached out to Beelink support and they went above and beyond to help me.
First they sent me an updated BIOS and BIOS settings I could try. After that didn't work, they sent me two replacement fans. Since that didn't help, they offered to repair the device for me, but since I couldn't send it over to China, they delivered a new motherboard for me to replace. They did all of this in record time, without ANY additional cost to me and were extremely polite the whole time.

I have nothing but words of praise for Beelink's support team. I purchased another SER5 Max for a friend of mine after this experience and he's also happy with his PC.

5/5

I bought a Mini S from Newegg on a special. It had a rather weak configuration. A N95 Intel 8Gb ram and 256 SSD. Windows 11 Pro came on it, never really felt it could handle Windows well even when I up the RAM to 16Gb. Single channel, single stick isn't going to help speed much. Linux worked well but needed applications that worked only on Windows. Lately after a clean 25H2 install I notice some random reboots and kernel panics. Wifi just drops at times now too. Seems like the hardware is a bit unstable. My advice, buy something a bit better with support that provides driver and bios updates properly. This PC was cheap so not out that much. But I would not buy one again.

All the shill 5 star reviews are enough to never consider this brand

Exceedingly disappointing

Nice little system that also delivers performance, but unfortunately you can't use the dual 10Gbe NICs without the whole system becoming unstable and either the network is lost or the whole system crashes.

Unigine Superposition: (Stutters, NIC lost, System Crash Reboot)
3DMark Time Spy: (Stutters, Freezes, NIC lost, System Crash Reboot)

Suspected cause is a hardware design flaw in the motherboard's layout, trace integrity, or power delivery components (VRMs, capacitors), PCle Lanes, physical power delivery lines etc. That cannot be fixed by Firmware, Bios or Driver Updates.

The only Solution to run the System stable is to physically disable the Intel E610-XT2 NIC (worth $280 alone) in Bios and thus the loss of the dual 10GBE ports. And so the Device is unusable for its intended networking purpose while maintaining system stability.

I'm currently debating whether to return it and get a full refund or a partial refund and keep it and run it with an external TB4 10Gbe NIC.

What's also annoying at the moment is the stalling tactics of support where they seem to be playing for time so that the 30 day return period expires. Instead of simply admitting the hardware design flaw and initiating a callback and RMA or at least giving compensation for the only partially functioning product.

Don't buy very recent/modern models. You will be their beta-tester.
I bought 5 years ago a Bee-link AMD (Ryzen 5) and all went fine. It was a cheap miniPC with low specs but it does the job.
This year, I gave another try buying a very modern model SER9 PRO with the best setup and I was one month doing changes, updating BIOS, reinstalling Windows, Linux, changing cables, etc... and still that miniPC wasn't working properly.
After reading in their forum and in reddit, I found that some people had the same problem as me (black screen, random reboots, hibernation / sleep mode doesn't work,....). So after 1 month I sent it back and they refund me. But looks like their last models are not 100% tested and the BIOS not fully developed.

Garbage customer support that shipped faulty product expecting customer to pay for return fees.