Have had the blade machine for just over 2 years. No issues, worked really well until the cooling has now packed up. Here comes the warning to future buyers. I have spent well over £1... See more
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Brought the blade countertop draught system and wow the machine is brilliant and the the beer tastes great and perfect temperature. The 8 keg is well priced and delivery was brilliant within 2 days I... See more
Ordered 2 kegs on Friday 12th, was promised delivery between 15-17th. They turned up on the 13th! Outstanding! Thanks Beerwulf.
Fantastic service, highly recommended. When my blade stopped cooling Beerwulf came to the rescue with fantastic customer service. Over and above. Beer kegs arrive when promised, great tracking ser... See more
Company details
Written by the company
Order beer online at Beerwulf! ✓ Beer delivery ✓ Free delivery ✓ Choose from over 600 specialty beers and real ales
Contact info
Stadhouderskade 80, 1073 AT, Amsterdam, Netherlands
- service@beerwulf.com
- beerwulf.com
4.0
Great
51K reviews
Replied to 99% of negative reviews
Typically replies within 1 week
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I would give zero
I would give zero, the choice of stopping to sell the TORPS in unbelievable… without providing any other option to still use the systems sold in the past
February 7, 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for sharing your feedback. We’re very sorry to hear how disappointed you are about the decision to stop selling TORPS and how this has affected your ability to continue using your dispensing system. We completely understand why this feels frustrating, especially after investing in the appliance with the expectation of being able to enjoy it for years to come.
The decision to discontinue TORPS and the related dispensing system was not taken lightly. We previously communicated that availability would continue for a limited period (up to two years) after the discontinuation announcement, however we acknowledge that availability has since become more limited than customers would reasonably expect. We’re sorry for the impact this has had and for the inconvenience caused.
Your feedback regarding the lack of alternatives and long-term support is important to us and has been shared internally. We understand how critical it is for customers to feel confident when investing in one of our systems.
If you would like us to look into your situation specifically, please reach out to our customer service team at service@beerwulf.com, and we’ll be happy to review your case.
Thank you again for taking the time to share your experience, we truly regret the frustration this has caused.
Kind Regards,
The Beerwulf Team
I have purchased from Beerwulf for a…
I have purchased from Beerwulf for a few years now and the beer is pure class especially the Gosser range.
My disappointment however is when they changed their delivery company to DPD. Not only does it take an extra 2 days to deliver they now charge me extra for delivery as they say I’m in a remote area???? I live 35 miles North of Aberdeen and have never been charged extra from any company because of where I live. One company did try but I refused to use them. DPD have delivered frequently to my home and have never charged extra. Why do beerwulf and DPD rip off their customers to line their pockets when they know that 35 miles from Aberdeen is DEFINITELY NOT a REMOTE address. Yet another tax on the working people the backbone of BRITAIN. It’s a disgrace and disgusting how they get away with it.
Just got a reply from Beerwulf. They send all of there products over Britain. Some places get charged extra because they are remote. We have a train station trains every hour Buses running every half hour. To me a remote place is very difficult to get to and requires a ferry a place in the middle of nowhere. But no it’s a place between Aberdeen and Inverness and I mean no one hardly goes on the A96. So forgive me if you say I stay in a remote town you are talking a load of rubbish. I bet most of you who make the greedy decisions have never been up this way. So please stop sending me all your links with facts just keep ripping off your customers as it’s the only delivery that charges extra to my address. Hope you are happy with your extra money that you rip off from customers and that you sleep well knowing so.
G
February 2, 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We appreciate you taking the time to provide feedback on the decision to change our carrier to DPD.
We deliver home beer taps, beer kegs and home bar accessories everywhere in the UK (except the Channel Islands). However, due to various logistic regulations related to our carrier, an extra charge is implemented in the delivery fees for these areas and there may be additional delays during transit. The charge is 3.95 pounds per order.
You can read more about deliveries to remote areas on our FAQ by checking the following link: https://beerwulf.com/pages/frequently-asked-questions-delivery-returns
We apologize for the inconvenience that this can cause, and we are very grateful for your understanding following this change.
We hope this helped clarify the matter, please feel free to reach out to us at service@beerwulf.com, we are here to assist!
Kind regards,
Beerwulf Team.
Discontinued a good product
I have 2 beer subs which are now useless. Both were given to me as gifts and now beerwulf have discontinued the 2ltr torps. I wont be buying the blade either as there are a lot of complaints about it. Always loved the sub as it was compact and had a good range of beers available.
Do the right thing beerwulf and get the 2ltr torps back in production.
February 1, 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re really sorry to hear about your experience and understand how disappointing it must be to now have two SUB machines that can no longer be used due to the discontinuation of our products. Especially when these were received as gifts, we appreciate how frustrating this situation is.
Changes to our product lineup are never made lightly, and we regret that this decision has caused such dissatisfaction. Your feedback regarding the SUB range, TORP availability, and what matters most to you as a customer has been passed on to the appropriate teams.
Thank you for taking the time to share your thoughts with us. If you have any other questions ot concerns, you can always reach out to us.
Kind regards,
Beerwulf Customer Support
My wife bought me a compact sub…
My wife bought me a compact sub Christmas 2023. In May 2024 it was announced that the machine was discontinued and that subs would be available for a max of 2 year. Just learnt that that these are no longer available post 2025. So disappointed if she had known she would never have bought the machine which is now useless. I will never buy anything from beerwulf again. I would not recommend any purchase from Beerwulf. I’ll replace the machine from a more competent company that has loyalty towards their customers
As of 06/02/26 I’ve now bought a Pure Draught Pro and enjoying a draft pint again. Beerwulf have lost a customer and judging on their reply they quite frankly don’t care
January 28, 2026
Unprompted review
Reply from BEERWULF.com ®
Hi Customer,
Thank you for taking the time to share your experience. We’re truly sorry to hear about your disappointment regarding the Compact SUB and the availability of compatible SUBs. We completely understand how frustrating it is to invest in a machine with the expectation of continued product support, only to later learn that this will no longer be the case.
Decisions to discontinue products are never taken lightly, and we regret that this change has left you feeling let down. Your feedback about communication, longevity of support, and customer loyalty is extremely important to us and has been shared with the relevant teams.
We genuinely appreciate your honesty and are sorry that your experience has led you to feel this way. If you have any other questions ot concerns, you can always reach out to us.
Kind regards,
Beerwulf Customer Support
Terrible customer service
2 times now the products have turned up absolutely battered by DPD and missed deliveries when they are not attempting it at all. 6 cameras on 24/7 prove it. That's the issue with DPD which they chose to deliver these items. My issue with Beerwulf is the lack of response. I will be doing chargebacks, 4 kegs of Cruzcampo UNUSABLE. Smashed connectors and pierced bags. Last 2 deliveries are a joke and they haven't bothered to reply to my emails. Awful service and worse carrier choice. Might as well use Evri and we all know how bad they are
January 19, 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re very sorry to hear about your recent experience with damaged deliveries and missed attempts.
This is certainly not the level of service we strive to provide, and we completely understand your frustration.
We take customer concerns seriously and would like to investigate what went wrong with your orders so we can work towards a resolution.
Please contact our support team directly at service@beerwulf.com with your order details, and we’ll be happy to assist with the the issues you currently have on hand.
We also appreciate your feedback regarding DPD and will review this with our logistics team to improve future deliveries.
Thank you for taking the time to share your experience, and we hope to regain your trust.
Kind regards,
Beerwulf Customer Support
I am extremely disappointed with my…
I am extremely disappointed with my experience with Beerwulf.
I purchased a machine as a gift, only to later discover that the compatible consumables have been discontinued. This has left me with a machine that cannot be used for its intended purpose. There was no clear or explicit warning at the time of purchase that ongoing availability of these products was at risk.
Under EU consumer protection law, products must be fit for purpose and maintain reasonable usability over time. Selling a machine while discontinuing the essential consumables shortly afterward fails to meet this standard and places the burden unfairly on the customer.
Beerwulf has neither offered a satisfactory solution nor taken responsibility for rendering this product unusable. I therefore formally expect a refund, replacement, or appropriate compensation, in line with EU consumer rights. If this issue is not resolved, I will consider escalating the matter through official consumer protection channels.
This experience has significantly damaged my trust in the brand. I would strongly caution others against purchasing machines from Beerwulf without a clear guarantee of long-term product support.
January 19, 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We appreciate you taking the time to provide feedback on your recent experience with us.
We truly understand how frustrating and disappointing this situation is for you, and we’re genuinely sorry for the impact it’s had.
We carefully considered all aspects before making the difficult decision to discontinue the 2L kegs, and we understand how this change may have affected our valued customers like you.
While we’ve explored every possible avenue to assist, we’re unfortunately unable to offer further support in this particular case.
We deeply appreciate your loyalty and the time you’ve taken to share your feedback.
Kind Regards,
Beerwulf Team
Money swindlers - horrendous.
We bought a SUB machine in 2020, only to now find out that they have discontinued the compatible kegs for that machine. What a truly abhorrent decision for your customer base.
I can see that you have responded to another review on here, where that customer expressed their lack of trust in ever purchasing another machine from you, and your response is that you have no intention of discontinuing the BLADE machine and therefore there should be no lack of trust.
What utter nonsense that is. Are you suggesting therefore that at the point that I bought my machine in 2020, you had the clear foresight that you would be stopping the production of that machine and it's kegs within a few years? If so - shame on you.
If not, then how could you possibly be offering reassurance that this same thing would not be happening again with one of your newer machines, in a few years time?
I've worked in corporations (large and small) for 20 years, and I have never experienced something so callous, solely company-centric, customer dismissive, and all round disappointing. You are failing to understand that what you provide is NOT a necessity. It is a luxury that people make a CHOICE to invest their hard earned money into, and as such your reputation, integrity, and brand image are pretty much the only tangible currency you really have.
You are in an industry where consumption of the younger generations is trending downwards, not upwards. And yet here you are, making decisions that could only ever be seen as foolish by the generations your product is geared to.
January 15, 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We appreciate you taking the time to provide your feedback regarding the decision to discontinue the SUB kegs on our website.
This decision, following earlier communication regarding the discontinuation of The SUB back in spring 2024, was not an easy decision for us to make. Since then, the demand for 2L kegs has steadily declined, making it increasingly difficult to continue offering them. To ensure we maintain the quality and innovation that our community deserves, we had to make the tough call to focus our efforts on other products.
If you have not yet done so, we do ask that you reach out to our customer support email (service@beerwulf.com) to look into any possible solutions for you.
Kind Regards,
Beerwulf Team.
So I’m now writing another review I’ve…
So I’m now writing another review I’ve had my machine since may since November they’ve changed delivery courier and I’ve had nothing but issues since and to now top top it off the machines broke down doesn’t chill anymore and considering you pay over £400 for the machine I expect it to last more than 7 months! I again express my feelings at how poor this company is so unreliable I really recommend staying away from them
January 10, 2026
Unprompted review
Reply from BEERWULF.com ®
Hello,
Thank you for your feedback.
We are sorry to hear that you're experiencing this with your BLADE. The appliance is covered by the warranty - our customer support agents will be happy to assist you in this regard, so please make sure you get in touch via email at service@beerwulf.com.
As for our new delivery carrier, it's been decided to change it in an effort to improve our service. We are working closely with DPD to make sure of this.
Thank you again for choosing Beerwulf - we look forward to hearing from you via email.
Damaged Kegs
I was gifted a Blade machine kit for Christmas which also came with a keg (Moretti)
The keg had been chilled for 20 hours in the fridge and then was left to settle once in the machine for over an hour and the Moretti keg produced foam at a high flow, beer came out all discoloured and tasted horrible, luckily we had ordered two kegs for over Christmas (Amstel and Alfa).
Both these kegs poured perfectly and had no problems with the experience of these two kegs. It has been a rather unpleasant process of trying to sort this issue out.
I have since ordered 4 more kegs. 2 cruzcampo as a deal and both perfect and poured a pint not a bother.
My latest purchase of 2 kegs was disappointing when the box came damaged with DPD tape used to secure the box that had been already opened, the two keg boxes also had been opened, both kegs had been out of both the outer box and the keg boxes, one of the kegs had clearly been dropped as the end of the line that the beer is dispensed from was broken off rendering the keg completely useless. The grey plastic around the orange button was also all damaged. Not really have much good to say about it all really.
And trying to get the problems sorted is just a back and forth in emails
January 7, 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We appreciate you taking the time to provide feedback on your recent experience with us.
We are sorry to hear that you have had these issues with some kegs you have purchased, we understand how frustrating this can be when you wish to enjoy a cold beer.
While we do also understand that wanting your issue resolved quickly, all information requested is needed for our documentation and reporting purposes to avoid similar issues happening in the future.
With that, we do hope that your issue has been resolved and of course should you face any other troubles in the future, please do not hesitate to reach out to us at service@beerwulf.com.
Kind Regards,
Beerwulf Team.
Beer sales
What kind of business is this? We purchased a 2L machine like thousands of others. They decided to discontinue this mc without compensating loyal customers. Any other business that does this at least gives the customer a discount on the upsold machine. The customer service was also next to USELESS.
To reiterate do not buy this brand and go to a reputable company who treats customers properly.
January 5, 2026
Unprompted review
Reply from BEERWULF.com ®
Drear Customer,
Thank you for sharing your feedback. We’re truly sorry to hear about your disappointment regarding the discontinuation of the 2L machine and the support you received. We understand how frustrating it can feel when a product you’ve invested in is no longer supported in the way you expected, especially as a loyal customer.
While product ranges do evolve over time, we acknowledge that the transition could have been communicated and handled better, and we regret that this left you feeling unsupported. Your comments regarding compensation, upgrade options, and customer service have been noted and shared internally, as this is not the experience we want our customers to have.
We value all customer feedback, positive or negative, as it helps us improve how we support our customers moving forward.
If you are open to an upgrade at a discounted price, Please reach out to our customer support team directly so we can assist further.
Kind regards,
The Beerwulf Team,
They don’t sell gluten free beer
They don’t sell gluten free beer ?
They sell vegan etc which is a choice to be vegan but it’s not a choice if you are a celiac, but a beer company that doesn’t sell gf beer is not a beer company
January 2, 2026
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We appreciate you taking the time to provide your feedback and concerns regarding gluten-free beers.
While we do not have any at the moment, we do appreciate the suggestion and will be sure to pass this on to our internal teams to see if this can be a possibility in the future.
If you have any other questions or inquiries, please feel free to reach out to us at service@beerwulf.com.
Kind Regards,
Beerwulf Team.
Faulty blade shocking customer service
I had a blade machine for 5 years, gas went ordered a new on 19th dec arrived 20th, followed instruction and plugged in the fan didn’t kick in, was advised to try another keg and go through loads of steps followed them all
Was advised I can have a refurnished machine or have the broken one fixed bearing in mind it cost £400 and hasn’t worked, shocking customer service can’t actually speak to a person as the phone number doesn’t connect. Without a machine all over Xmas whole point of ordering one and now radio silence via email, really put me off!
December 22, 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Debbie,
Thank you for your feedback.
I am really sorry to see that your BLADE machine didn't work as intended out of the box. I understand that this was not an ideal situation at all, so I would like to apologize on behalf of the company for the situation.
I can see that our customer service replied to you yesterday and organized the repair. We were closed over the weekend, this is why we were not as responsive as usual.
Please keep in mind that our agents are always happy to help so not hesitate to contact us again any time.
Thank you again for your patience and understanding.
Kind regards,
Beerwulf
Poor product, service even worse
Now resolved so have changed to 3 star.
Ordered two kegs of Cruzcampo for my Heineken Blade back in late October for use over Christmas. Tried loading the first keg on Christmas Day but it wouldn't connect due to the connector points being off centre. Replaced with the second keg and it worked fine, so no real drama. Reached out to Customer Services on Boxing Day and was asked by 'Xavier' to supply photos & the time stamp from the box itself, which I did within the hour after the reply. Xavier replied acknowledging that the connector points did indeed seem to be off centre and asked that I try to manually turn the neck of the keg and supply the original order number. I replied (again right away) explaining that I'd already tried that and it wasn't for moving, and that I did not have the original order number as I'd long since deleted the email confirmation. I pointed out that they must be able to pull this themselves from my order history with them, however I did not receive a reply. Sent a chaser yesterday asking for an update and either a refund or exchange, which has also been ignored. This is an object lesson in how to irritate a customer with a reasonable complaint - they appear to be doing everything possible to put blockers in my way and not refund the money spent (let alone apologise for the faulty product). If £40 is the price they put on my business (6 years of orders) then that's fine, I'll just go elsewhere and in the meantime raise a small claim which will include time, money and inconvenience.
December 26, 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your experience, and I’m really sorry for the frustration this has caused, especially over the Christmas period when you were understandably hoping everything would work smoothly.
I can appreciate how disappointing it must have been to receive a faulty keg and then feel that progress stalled after you promptly provided the requested information. That’s certainly not the experience we want for a long-standing customer, and I’m sorry for the lack of follow-up you’ve encountered.
I can confirm that your case is currently being handled by our Customer Support team, and we’ll be assisting you further to ensure this is resolved appropriately. This includes reviewing the faulty keg issue and arranging a suitable resolution, whether that be a replacement or a refund.
Please be assured that we do value your loyalty and feedback, and this isn’t the level of service we strive to deliver. Thank you for your patience while we get this sorted for you.
Kind regards,
Beerwulf Support Team
Never turned up?
Made 2 separate orders on 10/12 for Xmas as we are having a party.
Checked tracking and they sat in DPD for a week, then were returned to Beerwulf.
Sent several emails without reply.
Guess I will have to go to Aldi.
So my advice is if you want the product go and buy it from the shop! Keep an eye on eBay my beerwulf machine will be go on sale.
December 22, 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Gareth,
Thank you for your feedback.
First, please accept our sincere apologies once again for the fact that we were not able to deliver your order in time for Christmas. It is a very busy period for the carriers, so delays like this are bound to happen, despite their best effort. Hopefully, things will go smoother in the future.
I checked and was glad to see that your case was handled by our agents and resolved. Please do not hesitate to contact us again if you need further help, we'll always be happy to assist.
Kind regards,
Beerwulf
2l Subs were supposed to be available…
2l Subs were supposed to be available until 31st December 2025. None available on site today. Not really surprising from company that does not care about loyal customers.Heineken own Beerwulf suggest Sub owners remember this next time they are ordering in a pub.
December 21, 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Drew,
Thank you for your feedback.
Our stock has run out faster than expected due to the many orders that have been coming in recently. It was not something we expected our could predict - our sincere apologies for the inconvenience.
Please do not hesitate to contact us via email at service@beerwulf.com if you need any assistance. We'll be happy to help.
Beerwulf
Loyal customers abandoned: Hardware "bricked" & support ignores you.
I have been a loyal Beerwulf customer for over 5 years. Recently, they announced they are discontinuing the 2L kegs effectively rendering my 'The SUB' machine useless.
While products do reach the end of their life, the way Beerwulf has handled this is insulting.
Forced Obsolescence: My machine works perfectly, but they have unilaterally decided to stop selling the only consumables that make it work.
Fake 'Offers': When I asked for a solution, customer service offered me a discount on their new machine (The Blade). However, this 'offer' was just the standard sale price currently available to the general public on their website. It was not a loyalty offer; it was a generic upsell.
Ghosting: When I pointed this out and asked for a genuine loyalty discount to replace the hardware they are making obsolete, they simply stopped replying.
Warning to new buyers: Be careful investing in Beerwulf hardware (like The Blade). If they decide to drop support for it in a few years, you will be left with expensive electronic waste and a customer service team that tries to sell you the next model at full price.
December 19, 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your experience and for being a loyal Beerwulf customer over the past 5 years, we genuinely appreciate that loyalty, and we’re sorry to hear how let down you feel.
We fully understand why the discontinuation of the SUB appliance and 2L kegs feels frustrating, especially when your machine is still working perfectly. While we communicated that keg availability would continue for a limited period (up to two years) after the decision to discontinue the SUB, we recognise that reduced availability has made the situation feel unfair and has impacted how customers are able to enjoy their machines. That’s not the experience we want to deliver, and we’re sorry for the disappointment this has caused.
We’re also sorry to hear how the follow-up with customer service left you feeling unsupported. We understand your concern regarding loyalty recognition, and we regret if our communication did not meet expectations or if your query was not followed up as it should have been. That is certainly not the standard we aim for.
Your feedback around long-term hardware support and customer trust is important and has been shared internally. We know that investing in a dispensing system is a commitment, and we never take that lightly.
Thank you again for raising this, we’re genuinely sorry for the frustration caused and appreciate your honesty.
Kind Regards,
The Beerwulf Team
Absolutely awful customer service
Absolutely awful customer service. Bought a beer keg for my husbands 50th birthday for £149. They have now discontinued the 2L subs for them and you can't buy them anywhere else. The item is now useless! Contacted customer service who said they can't do anything. Didn't even offer me a discount on a new Keg...nothing. Avoid them.
December 19, 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We’re really sorry to read about your experience, especially as this was a gift for such a special occasion. We completely understand how disappointing it feels to invest in a product that can no longer be used as expected, and we appreciate you taking the time to share your concerns.
To clarify, the SUB appliance and 2L SUB kegs have been discontinued, which is something we know has caused frustration for a number of customers. While we communicated that keg availability would continue for a limited period, we recognise that reduced availability has made this experience far from ideal for some customers, and we truly regret the disappointment this has caused.
We’re sorry to hear that you felt unsupported when reaching out to our customer service team.
Thank you for your feedback, it’s important to us, and we’re genuinely sorry for the frustration caused.
Kind regards,
The Beerwulf Team,
Shocking delivery service now
Worst delivery and customer service. They have recently switched to DPD and the delivery times are a joke. On my recent orders they have taken 3 days from point of order just to apparently pick and pack it and generate a tracking number, then hand it to DPD on the 4th day. The it will take another 3 days or so to arrive. All in all it has gone from 2-3 days lead time with Yodel, to now 7+ with DPD.
At the same time the response to emails from customer service is pretty slow.
Biera moretti and tiger kegs are regularly problematic and very poor quality compared to cheaper cans and bottles.
The kegs aren’t available through any local network or supermarkets as with the perfect draft making it difficult to now source the blade kegs in time unless you meticulously plan ahead.
All round customer experience now very poor compared to previous years
December 17, 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
Thank you for taking the time to share your detailed feedback. We’re genuinely sorry to hear that your recent experiences with delivery, product quality, and customer service have not met the standard you previously enjoyed with Beerwulf.
We understand how frustrating extended delivery timelines can be, especially when expectations were set by faster lead times in the past. While we work closely with our delivery partners, delays during picking, packing, and handover are something we are actively reviewing to improve the overall turnaround time. The turn around time is still 1-3 working days as usual.
We also regret that our email response times have felt slow and that some keg varieties have not performed as expected. This is certainly not the experience we want our customers to have, and your comments around availability and planning ahead are noted and shared with the relevant teams.
Your loyalty over the years is important to us, and feedback like yours helps us identify where we need to do better.
If you are currently having an issue that's not been solved then, please reach out to our support team directly so we can assist further.
Kind regards,
Beerwulf Customer Support
Bad customer service
My wife ordered two kegs
presents for Christmas
Got a box of World War Two merchandise from them with my wife’s name and address on the box
Contacted beer wolf numerous times by email USELESS!!!!
Tried ringing them for two days line busy all the time
Emailed again and left a our contact number no reply
Very bad customer service totally uninterested
But still no kegs
And money paid
If I could leave no stars I would!!
December 12, 2025
Unprompted review
Reply from BEERWULF.com ®
Dear Customer,
We appreciate you taking the time to provide feedback on your recent order with us.
We are sorry to hear that you received a different parcel to that of your Beerwulf order, we understand how frustrating this can be. We do see the issue is still ongoing and you are busy with our customer support team.
Please do note, our phone lines are currently down, however, we can still assist you via email and Live chat.
With that being said, we do ask for your continued patience and cooperation to have the issue resolved for you so that you may be able to receive your items.
Kind Regards,
The Beerwulf Team.
You won't get your order at all!
Beerwulf now use DPD courier service, who are the worst courier service in the UK. They now require proof of age at your door, which the previous couriers - Yodel never did. If you are not in (I.e. you have a job) DPD won't deliver and will send your order back to Beerwulf. Leaving you without your beer and you will have to chase Beerwulf via email for a resolution. I definitely won't be using them again. Perfect draft for me now.
December 10, 2025
Unprompted review
Reply from BEERWULF.com ®
Hello Paul,
Thank you for your feedback.
We are sorry to hear that DPD did not deliver your order and that you had to contact our customer service. Our sincere apologies for the inconvenience.
We made the decision to switch to DPD in an effort to improve our service. In regards to proof of age, this is required because of the content of our orders.
Please rest assured that our customer support will be always ready to help for any issue that may occur.
Thank you for your patience and understanding.
Beerwulf
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