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Rated 3 out of 5 stars

The only extra worth buying was park and ride. Fast access and access to private toilets and bar were a waste of money. Left feeling ripped off with the extras. Entrance into arena across a big une... See more

Company replied

Rated 1 out of 5 stars

⚠️⚠️⚠️ AVOID!!!!!!!! ⚠️⚠️⚠️ Absolutely awful experience with Beeyay! Purchased tickets in December for my sons Christmas and it was only today, after weeks of trying to find out why the tickets had... See more

Rated 5 out of 5 stars

Fast & Honest Service! I happened to be in London and noticed Tash Sultana was playing (I had just missed the chance to see her in Germany). After several frustrating attempts to grab a ticket via [... See more

Rated 5 out of 5 stars

For anyone in doubt, they are a legitimate resale market place, just not as famous yet as other ones. I was experiencing issues receiving my ticket and I must have sent almost 20 emails to them... See more

Company details

  1. Event Ticket Seller

Written by the company

Beeyay is an exciting new and innovative ticketing platform! Our mission is to create a fair and transparent two-way marketplace that puts consumers in complete control of the ticket buying experience.


Contact info

3.5

Average

TrustScore 3.5 out of 5

163 reviews

5-star
4-star
3-star
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1-star

Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Got tickets for Blur, went smoothly

Bought tickets for Blur at Wembley Stadium at the beginning of the year for lower than average price, so I was stoked! Was a bit nervous because of this fact too though, but received the tickets as soon as they were available for everyone on Ticketmaster (few days before the show) and instantly got them transferred to my email straight to my Ticketmaster app. No shady screenshot or pdf tickets. Will probably use again if I need to :)

July 8, 2023
Unprompted review
Rated 5 out of 5 stars

110% safe

100% safe, no i’m not a bot or a bee yay employee, i’m a real customer. came into this feeling nervous as i spent well over $1000 on 3 tickets to the weeknd. i was checking my emails every 20 minutes for the past week checking if the tickets had come in. I didn’t find any solid evidence that beeyay was legit, but use this as the evidence you are searching for. Customer service replied within an hour and assured my everything was fine and it would take a few days for the tickets to come through. got my tickets about 10 minutes ago with 0 problems. would recommend and definitely a safe sight.

July 3, 2023
Unprompted review
Rated 5 out of 5 stars

Best concert ever!

I used Beeyay to get some last minute tickets for Muse at Milton Keynes and the whole process was great! The tickets were only £50 each which was cheaper than face value and they were sent straight over. Muse were amazing, best show I’ve ever been to!

June 25, 2023
Unprompted review
Rated 1 out of 5 stars

AVOID!! GO TO TICKETMASTER

Beeyay has completely scammed us! We brought a resale ticket for my father for Christmas to see iron maiden as his biggest dream and were charged £182 when the ticket says it was only £55 only a week before the event have we got the ticket and it is completely unusable within the arena and have now been told he cannot attend as he will not be allowed in. Ridiculous. Thank you for stripping him of something he’s been looking forward to for months. Waste of time.

June 23, 2023
Unprompted review
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Rated 5 out of 5 stars

Excellent Service

I ordered tickets to see Peter Gabriel and were late coming through from no fault from Beeyay. They reassured me to wait and kept in contact with me. Excellent service and thank you.

June 22, 2023
Unprompted review
Rated 1 out of 5 stars

Beeyay are absolute crooks

ABeeyay are absolute crooks. They charged me 4X the price on a ticket that wasn't even sold out. They did not flag that the ticket was second hand and still available at regular price. I was not from the area and had no idea that I was buying someone's else's ticket. There site should explicitly say what they are doing and to verify with ticketmaster that particular tickets are still available. I ended up buying a $100 ticket I didn't even get to use. I hate Beeyay. They are the worst company you could possibly interact with. Take my advice and run!

June 18, 2023
Unprompted review
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Reply from Beeyay

Hi Paul,

Thank you for your feedback. It seems that the star rating in your review is primarily a reflection of your dissatisfaction with the price paid for your tickets.

Beeyay is a secondary ticketing platform, offering a safe environment for the transaction of tickets, providing protection to both the buyer and seller from fraudulent activity by the other party. Beeyay does not police pricing on the platform, instead customers are free to either set their own prices to buy or sell at, or to buy or sell at the prices available from other customers. This freedom of choice is unrivalled in the marketplace. It is worth bearing in mind that the face value of the tickets does not include fees levied by the primary agent, so the original purchaser would have paid significantly more than this.

Beeyay can only guarantee refunds if the event in question is cancelled. We have these policies in place to be as fair as possible to all customers (both buyers and sellers). Beeyay provides a guarantee to the buyer that their tickets will be valid for entry and provides a guarantee to the seller that they will be paid for providing the tickets. Buyers do have the option, at all times, to re-sell their tickets.

Kind regards,
Beeyay Support

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Rated 1 out of 5 stars

Be wary of Beeyay

I bought a ticket to from Beeyay to see Morgan Wade last night in Bristol, double the price of the original ticket, and was told at the door that the ticket I had been sent would not allow me entry into the show. The ticket I had been sent was a screenshot of a barcode, however the venue wasn't accepting a screenshot and would need to see the original proof of purchase with the name of the original purchaser. This wasn't shared with me at the time that I bought the ticket. When I emailed Beeyay about this issue they asked if I had gotten proof that there was an issue, when I responded that this wouldn't have been possible, they said there was nothing they could do and to contact the venue. I would be cautious of buying a ticket with Beeyay for the above reason and make sure the ticket you have purchased is valid for the venue you have bought the ticket for.

May 22, 2023
Unprompted review
Beeyay logo

Reply from Beeyay

Hi there,

We appreciate your patience whilst we investigated the issue with the venue and your seller.

Beeyay has various controls in place to ensure that all tickets listed on our site are genuine and valid for entry. In this instance we can see that your seller provided a valid ticket in the form of a Mobile QR Code. Typically, venues will scan this code to recognise that the ticket is valid for entry on the night, however this venue operated entry using a printed list of attendee names, which is highly unusual. As your ticket did not include the original lead booker's name this resulted in the issue you experienced on the night.

We have received confirmation from the venue that your issue was resolved with the promoter on the night and that you successfully gained entry into the event.

We apologise for the disruption caused to your enjoyment of the event. This was not a deliberate act on behalf of your seller or Beeyay. We thank you for your feedback and we will use it to incorporate changes into our processes with the aim of preventing such issues in the future.

Kind regards,
Beeyay Management

Rated 5 out of 5 stars

Fab service, eased my worries

I was a little apprehensive at first as it's a site i've not used before and haven't heard of, considering i go to a lot of gigs. But I bit the bullet and brought the ticket anyway, and I'm so glad I did. I had a few questions about the process and upon messaging the team, they cleared up my worries instantly. I got a reply in an hour or two, and when I had a follow up question that was responded to super quickly too which eased my worry. Will definitely come back in the future to search for gig tickets.

May 22, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent experience

Excellent experience. It was my son’s first gig. He had no issues getting in with his ticket. The whole process was excellent from purchase to entry to the gig. Very much appreciate and would highly recommend.

May 9, 2023
Unprompted review
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Rated 5 out of 5 stars

Massive thumbs up

I was nervous ordering from a third party site as I'd heard plenty of horror stories about people not receiving tickets etc over the years.
I am delighted to say that Beeyay were an absolute joy to deal with.
I bought two tickets to Lamb of God in Manchester for my teenage kids and they arrived in time for the gig.
Beeyay were superb in communicating the whole way through and I wouldn't hesitate to use them again.

March 2, 2023
Unprompted review
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Rated 1 out of 5 stars

Be careful, they don't refund your money even if is not your fault !!!!

Just lost more than 500 pounds because they don't want to refund me. They change the event date so I cannot go to the event. I ask them to refund my money with 5 days before the event and they refuse. I didn't received yet the ticket that time so my money were still with them not payed to the seller yet. They refuse to refund even if was not my fault that the event date was changed.
Don't buy anything from them. They will steal your money 🙁
They don't have a real office in London, is just a rented Virtual office like every scammer have. Not even a contact phone number. Scammers !

January 3, 2023
Unprompted review
Beeyay logo

Reply from Beeyay

Hi Dan,

Thank you for your feedback.

Your event was rescheduled due to the unfortunate circumstances and temporary closure at the original venue. This decision was to reschedule the event was taken by the event organisers. We are sorry about the inconvenience of this change, however, Beeyay has no affiliation with the event organisers and has no control or influence over this decision.

Due to the venue change, tickets were subject to late release by the event organiser. We can see that your tickets were available to you shortly after you wrote your review.

Beeyay is a secondary ticketing marketplace and can only guarantee refunds if the event in question is cancelled. We have these policies in place to be as fair as possible to all customers (both buyers and sellers). Beeyay provides a guarantee to the buyer that their tickets will be valid for entry and provides a guarantee to the seller that they will be paid for providing the tickets. Buyers do have the option, at all times, to re-sell their tickets.

We understand that you are disappointed with this outcome, but unfortunately there is nothing further that could have been done given the constrained timeframe.

Kind regards,
Beeyay Support

Rated 5 out of 5 stars

This website is great and customer service is very helpful

I bought tickets for Mimi Webb on 30th December 2022 for the 22nd of April 2023 and I can happy say i am satisfied with the customer service as it only took me 4 days to get them transferred. And I only text them yesterday asking about my tickets and they replied within a day saying they been in touch with the person and they are sending them to you now. And within 30 seconds I had the email with my ticket on there. Thank Beeyay I will be highly recommending you to my friends and family and I will be using this website again as it early to us and customer service is really helpful.

January 2, 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. I made a purchase in haste and then sought to cancel. Beeyay negotiated with the seller on my behalf and gained me a full refund. Would highly recommend.

December 1, 2022
Unprompted review

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