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Rated 4 out of 5 stars

Easy ordering. Easy link for my insurance coverage. Timely shipping. Overall, I received what I ordered. Only drawback was that my previous supplier offered an option with single vision lenses as "for... See more

Rated 5 out of 5 stars

Second year spending my vision benefits here and I’m very pleased with the quality and selection available . Process is super easy online and most of their frames have the virtual try on feature , al... See more

Rated 5 out of 5 stars

Online shopping was easy. I had a few very technical questions and they were answered in a couple of hours with the email help desk. I didn't feel like they nickel-and-dimed me with 1,000 options... See more

Rated 4 out of 5 stars

The virtual wearing of glasses does not deviate from the original eyeglass. That was great. The 4 star is for not having more options in terms of choosing different lens brand for eyeglass. Had I been... See more

Company details

  1. Eye Care Center
  2. Glasses Store
  3. Sunglasses Store

Written by the company

Befitting offers premium designer prescription eyeglasses. Enjoy our wide collection of eyeglasses of all sizes, shapes and colors!


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

580 reviews

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Replied to 75% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Great glasses and experience

I really appreciated the tools to virtually try on glasses and the guidance to measure pupil distance. It was great to be able to do this from home with no high-pressure salesperson trying to upsell me. Customer service was helpful. This is the second time we have used Befitting to order glasses and have been very satisfied with the outcome.

August 6, 2024
Unprompted review
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Rated 5 out of 5 stars

Great first-time online experience.

This was my first experience ordering eyeglasses online and Befitting made it easy. It was a cinch to select glasses and see how my insurance coverage worked. I ordered on a Wednesday afternoon and was wearing my new specs the following Tuesday- fast!

July 24, 2024
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Rated 4 out of 5 stars

Process was easy and no hassle of going…

Process was easy and no hassle of going to a local eye glass store.
The only thing I think Befitting could do better is to make sure frames are straight and not twisted before
sending out. I received my glasses and the frame sat crooked on my face to I had to figure out how to adjust them without being broken. This could have been checked and adjusted before being sent out.
I was excited to receive my new glasses to I kept checking the status online and it never changed for almost ten days, then when it did change it said they were in the process. Days later, after receiving my glasses I got an email saying they had been shipped.
Their notification process is slow.
Overall, I am very satisfied and would order again.

July 29, 2024
Unprompted review
Rated 1 out of 5 stars

Not starting off good

I placed my order 7-10-24. Still has not shipped!!!

July 25, 2024
Unprompted review
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Reply from Befitting

Hi Crissena,

I'm so sorry to hear about your experience with us and the delay with your order. We strive to maintain a solid order processing system, but sometimes unforeseen delays occur.

The good news is that I can see your order is scheduled to arrive today, and our Care team has already reached out to extend a credit as an acknowledgment of our gap in service. If there is anything else I can look into for you, please do not hesitate to reach out!

With thanks,
The Befitting Team

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Rated 5 out of 5 stars

A Game Changer!

First, this company is a game changer! I will never buy glasses from a brick and mortar store! The experience of putting in my information for my insurance and my benefits being loaded was absolutely amazing. It took maybe a week before I got my glasses and they are great. At first I didn't believe it but I read the reviews and took a chance. So glad that I did!

July 12, 2024
Unprompted review
Rated 5 out of 5 stars

Fashion chic

I love my new sunglasses. The fit is awesome. They fit snug, don’t leave an imprint on my nose, and they don’t slide down my nose. The polaroid lenses have a prescription so it makes it very easy to read and my eyes are protected against harmful sun rays. I love my new sunglasses so much I forget to take them off once I come inside. They are so light, fashionably chic,and the lenses are so clear you forget that you are not wearing eyeglasses.

July 19, 2024
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Rated 3 out of 5 stars

Great customer service and fast…

Great customer service and fast delivery. Workmanship needs improvement. Ordered Oakley prescript glasses and inside frame was scratched. I assume when they installed the lens. Should be more careful on a $300 frame.

July 17, 2024
Unprompted review
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Reply from Befitting

Hi there!

Thank you for the kind words about our customer service and delivery speed. We're sorry to hear about the issue with your Oakley frames. We definitely want to make this right. Could you please reach out to our customer care team at help@befitting.com or call us at 1-833-233-4884? We’ll look into this and help you out.

Thanks for bringing it to our attention!

Chat soon, Befitting

Rated 5 out of 5 stars

I worked with Daniel to resolve an…

I worked with Daniel to resolve an issue that I was having with my glasses. He was both personable and professional - not always a combination that you find in a customer service representative - and when you find an excellent one like Daniel, be sure to take the time to let them know it!!

July 5, 2024
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

In the past I have always ordered my glasses in person in a retail store setting. However, I have come to enjoy the ease of ordering through Befitting. The website makes it easy to select a frame of my choice and easily connect to my insurance to utilize my benefits.

I have had great experiences receiving support from their staff by communicating my questions and providing my prescription through email at my convenience. Although the majority of contact has been held through an online channel, it is very apparent that the support team values customer service and goes above and beyond to offer the best customer experience.

July 10, 2024
Unprompted review

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