Behappi have been great, communicating by email very quickly and have been helpful. I saw the puzzles when on holiday abroad earlier this year and have bought 4 puzzles for Christmas presents and... See more
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See what reviewers are saying
Tried to shop for a lasercut puzzle in Tallinn, Estonia at local stores. I noticed a shop in Riga selling them, but did not purchase there. None of the visited in Tallinn carried Behäppi. Some argued... See more
Everything would've been perfect but the delivery time was long and with no previous notice. I tried contacting you twice before having an answer. I really like your products and I understand you... See more
Ordered a puzzle in early November it has been well over a month and the package still has not arrived with no updates. UPDATE: Got a response email from customer service. Seems like the delays are... See more
Company details
Written by the company
An extraordinary wooden IQ puzzle made from high quality FSC certified birch plywood.
Contact info
Estonia
- behappi.eu
3.8
Great
26 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Behappi great service and wonderful puzzles
Behappi have been great, communicating by email very quickly and have been helpful.
I saw the puzzles when on holiday abroad earlier this year and have bought 4 puzzles for Christmas presents and they arrived safely and promptly to the UK.
They look even better than I remember. Looking forward to giving them as presents.
October 28, 2025
Reply from Behappi
Thank you for so positive and nice review :-)
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The product itself was cute
The product itself was cute. Still, it make me unhappy because the delivery took twice as long as allowed. I ordered puzzle as a birthday present and did it in time. Still - I got the item after the birthday :-(
September 15, 2025
Reply from Behappi
Dear Ave.
Thank you for your review. We are sad that you had such a bad experience with the delivery of the puzzle. It usually takes up to 2 business days to deliver the package on an address in Estonia. You ordered the puzzle on 15th at 1:04pm, the package was registered and sent out from our warehouse on 15th (the same day) at 1:49pm. On 26th of September at 21:32pm the package was already on the way to you. It wasn't our fault that you received the package on 19th of September. It is a question that should be addressed to SmartPost, the company providing the parcel machine service. We sent the parcel out in 30 minutes after you placed and paid for your order. What happened to this parcel after that, we really don't know. May be there were too many deliveries, may be too few couriers or some other issue - but our brand, Behäppi, or our team and especially warehouse is not responsible for so late delivery. We did everything super fast to get your order out. We are terribly sorry that you received you parcel 3 days after your order. We will definitely try to improve the delivery/service and we have already sent an inquiry to SmartPost about this particular delivery. We want to understand, what went wrong and why it took 3 days to deliver you the order.
NB! We like to add that on our webpage (www.behappi.eu), you can find section Payment & Shipping. There's also an info about order processing - https://behappi.eu/pages/shipping-terms
ORDER PROCESSING
Orders are processed within 1-3 business days (excluding weekends and holidays).
Expect an e-mail within 1-3 days to let you know your order is on the way!
Best wishes,
Behäppi team
Never received the package
I never received the actual package. I was sent a USPS tracking number that said it was untrackable and then left with a piece of paper that it could not be left at my door for reason. Not sure why I would need to be present to be delivered. When I tried to call the service, the package didn’t exist.
August 21, 2024
Reply from Behappi
Dear Emily. Thank you for your review. It seems that USPS courier tried to deliver the package to you, but he couldn't reach you. We don't know exactly, how USPS is delivering the packages, because we are located in Estonia and don't know a thing about how USPS works. The order left our warehouse very quickly and was sent out of Estonia in 2 business days. Unfortunately, we are not able to contact USPS about the delivery of your order. If the courier left a note at your door, I suggest to contact USPS and ask about the parcel. We have also sent you a tracking number that is correct one and should be identified also by USPS. We also contacted you via e-mail and we really want to help you to get your order from USPS. :-)
Best wishes,
Artur
Everythnig went fine and pretty quick…
Everythnig went fine and pretty quick shipping to germany
February 9, 2024
Delivered in time for christmas
Delivered in time for christmas, despite a late order from my side. And the puzzels are Great.
December 12, 2023
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Excellent webshop and service
Tried to shop for a lasercut puzzle in Tallinn, Estonia at local stores. I noticed a shop in Riga selling them, but did not purchase there. None of the visited in Tallinn carried Behäppi. Some argued there was no Estonian company making puzzles. Hard to understand ;). Webshop was a great alternative. All excellent. The parcel arrived earlier home than I did. Thank you!
August 21, 2023
Great and very originally product
August 8, 2023
Reply from Behappi
Hi Claudia.
Thank you for your nice review. We are always very happy when our dear customers like our products. This gives us energy and motivates us to push harder and further. Big love, Behäppi team.
Disappointed
I hate to write a negative review but this was so disappointing for the price. It looks no more than £5 and I paid nearly £40! Such a shame. This is a gift, so I hope it’s at least challenging.
September 19, 2022
Reply from Behappi
Dear Mel. Sad to see a negative review from our customer. Can you tell us, what was the reason for this negative review. We didn't hear from you any complaints about the order. It might help us out if you can tell us, what was the issue. Thank you, Behäppi team.
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Ordered for Christmas
Ordered for Christmas, products have sat in warehouse for over a week and another week later still not left originating country. I am sure product will be great but shipping is terrible.
December 29, 2021
Ordered a puzzle in early November it…
Ordered a puzzle in early November it has been well over a month and the package still has not arrived with no updates.
UPDATE: Got a response email from customer service. Seems like the delays are due to covid and they are helping with the issue.
December 14, 2021
Everything would've been perfect but…
Everything would've been perfect but the delivery time was long and with no previous notice. I tried contacting you twice before having an answer.
I really like your products and I understand you might be very busy, but just a responsive system would be a good improvement.
Thank you!
September 27, 2021
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I have never tried such an interesting…
I have never tried such an interesting wooden puzzle. Thanks a lot for this beauty.
January 3, 2021
Great product but not such great…
Great product but not such great communication between the company and the customer!!
Puzzle is very challenging! As was customer service, but it arrived in the end so BeHappi made me happy!!
December 27, 2020
Reply from Behappi
Hi Jan
Thank you for your review. :-)
Sorry that you weren't happy with our customer support. The problem was in the amount of e-mails and questions that were coming in + a lot of orders. We are a small design studio and we sadly don't have many people to answer all requests. That is why we did everything we could and answered the customers in between all other things. We also experienced huge delivery delays and issues and therefore had to be in contact with all our courier companies, who also didn't answered our e-mails due to high volume of inquiries that were coming in.
We are deeply sorry for this situation, but this year has been very hard and challenging year for us like for many companies.
We really hope you will love our puzzles. And also huge thanks for your review. :-)
Best wishes,
Behäppi team
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Smaller than anticipated but…
Smaller than anticipated but beautifully made and it arrived very quickly
November 24, 2020
I never received the puzzles I ordered…
I never received the puzzles I ordered and I have not received my money back!!!!
July 28, 2020
Unprompted review
Reply from Behappi
Dear Kirsi
We are extremely sad that you never got your order. It's now clear that the company we used to ship them just lost the package and can't recover it. We have sent you a new batch of puzzles via GLS courier and they will arrive to your door on Thursday, 29th of July. We really hope that everything will turn out good and you will love Behäppi puzzles.
Best regards,
Emily form Behäppi Design Studio
Stylish puzzle for my two children
Stylish puzzle for my two children. I have played it with few friends and even my husband loved it.
July 28, 2020
Unprompted review
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