BEIS Reviews 

I ordered the Beis carry on bag, and chose the DPD 3-5 day ground shipping option. I reached out to them when the tracking information showed that it was going to be posted with Evri (formerly Hermes). I contacted them before it was passed to Evri to say it shouldn’t be sent with Evri but with DPD, they said their delivery provider must have sub contracted out and it was not their responsibility.

Anyone in the UK who has ever had anything shipped by Evri / Hemres would understand the dread that fills people with, especially as I had paid for DPD delivery as they are known nation wide as the worst delivery provider, with high numbers of parcels being damaged or stolen. Recently with Evri I’ve had parcels held with them for 10 working days when it was next day delivery, I’ve had parcels arrived damaged so felt naturally concerned that something that was over £150 was being delivered by them after I’d selected DPD delivery. It also states on their website that all shipping is carried out by DPD.

I followed up with them numerous times as they had broken UK Consumer Law by not fulfilling the service I paid them for. I repeatedly highlighted that this wasn’t ok and that DPD wouldn’t sub contract out to Hermes and that they have a legal responsibility to fulfil the delivery service as I paid for it.

I asked for a refund for the value of delivery and they flat out refused and completely ignored their legal contractual obligations.

Do not pay for the DPD delivery upgrade as they will just deliver it with Hermes/Evri anyway. Very poor customer service and illegal behaviour.

Rubbish quality. Ordered the bag for daily use to use for university and whatnot and quality does NOT reflect price at all. Stains so easily which I understand because it is a beig colour but when I put in the washing machine, THE STAIN DID NOT COME OFF. THE STAINS ARE STILL THERE. Claim to be helpful but did not offer me any condolences for the product, didn't offer me anything basically. Bad quality, expensive, don't waste your money!!

Received the wrong bag for Christmas so I filled out the gift exchange form on January 2nd and received a confirmation that they received the request. Hadn’t heard back from them, so I messaged them on January 15th to follow up, they told me to put in a new request with new info, when I did so it said my exchange/return window has closed on January 13. After reaching out to them expecting them to respect the January 2nd date, they proceeded to say that they can’t do anything about the situation even though this whole situation is their fault for not responding. They refuse to help and find a solution. Terrible terrible terrible customer service !!!!! So disappointed and disgusted with this whole experience.

I ordered the small carryon in grey based on it's features and weight. I had a small issue when it was quickly delivered and customer service promptly responded and took care of my issue. Shipping was fantastic and I was notified when it was going to be delivered. I ordered the luggage in grey but really wanted the pink, but very happy with my choice! I bought a pink weekender tote from Amazon so I have a little pop of color anyway. Im happy this piece is lighter than a lot of luggage.

I've seen nothing but positive review videos on social media. Trustpilot is for some reason filled with unhappy US customers. Shipping to Europe is SO fast (next day shipping excl. Sunday, arrives within 3 days), quality is great and love the practical design of each bag.

example: I ordered on a Saturday night, it was shipped on Monday and arrived Tuesday morning.

Only thing I'm annoyed about is that my Honey extension didn't find a coupon :)

I ordered the Weekender which arrived in just 1 day. It was cute but definitely expensive for the product. I was charged $121.16, which included a shipping fee and Clark County taxes which ran up the bill considerably. I would have accepted that; however, the bag smelled so badly of rotten fish. I could not keep it in the house and had to hang it in the garage. The customer service rep very promptly sent me a return label to send it back for a refund, which I appreciated. However, I lost $24.95 in the deal as they do not refund the shipping or tax (which they won't be paying as it is in Nevada) and then charged additionally. My refund was $96.21. I feel so scammed to be honest.

I ordered the two piece luggage bundle for my daughter for Christmas. With this purchase was promised a free gift (black backpack) which I never received. I did receive the luggage (mediocre quality at best. Seriously you can get better quality at a Marshall’s or TJ Maxx) and informed Beis via email that I didn’t receive free gift. They basically robotically said “sorry but we can’t send the free gift separately”.
After several subsequent back and forth emails they are still refusing. These two pieces I purchased cost just under $500.00! Save your money. Again mediocre quality for the money and absolutely horrible customer service. I filed a complaint with the Better Business Bureau and urge all on here to do the same.

Complete scam. They are poorly managed and are not equipped to meet the demands of their aggressive social media campaign. I ordered the weekender the third week of November. It was supposed to be shipped by Dec 9. Then I received an email saying it wouldn’t be shipped until Dec 30. Now they don’t know when it will be shipped and blame it on COVID restrictions. They can’t fulfil orders yet they continue to aggressively pursue new orders Complete scam. Save your money.

AWFUL customer service. DO NOT BUY from this company. Go somewhere else.

I had a bad experience with BEIS unfortunately. Not only did I have one bad experience but I decided to give them another chance since their products are really cute but then ended up being disappointed again. To sum it all up, I never even received any items. First order I placed was a luggage, so I can use to move to another province. I gave it over 2 weeks to be delivered, did not receive it on time. The shipping company had the luggage in their possession for over a week and could not even deliver it with many failed attempts. I was home waiting for it all week. Ended up arriving a few days after I moved. Had to have my friend return it for me and then they deducted $10 for a shipping return fee. It was actually a really hard process to return an item and the shipping. The customer service was awful and did not even address my issues but used a generic reply. My second experience was for Black Friday, I ordered items that were all in stock. Weeks after… I received an email saying the pre ordered items won’t be shipped out until after dec 31… which is over a month of waiting and no product. Also never knew that these items were preorder since they were available on the website when I placed the order. I ended up just cancelling the order and if I decide to purchase items from this brand I will just shop in person at Nordstrom.

DO NOT PURCHASE FROM THIS BRAND. I purchased their mini work tote as an all-around bag since I travel monthly for work. It should be the perfect bag, but after using it a little less than three months, the seams have started to come apart and the edges of the bag have started shedding off. Ridiculous amount for the bag, and seeing that it will barely last me a year is such a HUGE disappointment. I sent them a message about this bag and their response was it was normal "wear and tear." Seriously? Why market your bag as a "travel" tote when it cannot withstand the travel?

Honestly, take your money elsewhere.

Zipper and closing up the bag is difficult. This is not a bag you can use as a carry on. Awkwardly bulky. I've been trying to return this item for 3 weeks now, messaging back and forth with the company. Haha it is now requested of me to send a picture of the tag on the bag?? Not at all impressed with this company. Do not recommend.

This was my first time ordering from BEIS as my daughter wanted their weekender bag for Christmas. Beis charged my credit card and charged delivery as well through Canpar. Weeks after I was charged I still hadn't received the bag. I reached out to both Canpar and Beis- both had no help to offer, in fact, they didn't seem to care- why would they? They had already been paid. Finally I got the bag yesterday- the packaging was completely ripped and looked like it had been through the ringer. I won't return it since their Customer service at Beis is completely useless.

Bad customer service who don't read the email/inquiries - just copy and paste. Do not recommend it. They're robots. Read below.

I AGREE with all negative reviews I have read! Beis customer service is non-existent, BUT the worst is the quality of the bag and it SMELLS LIKE FISH! Basically, it cost me over $30 to check out the weekender bag, which is subpar at best. Vegan leather you say? I say cheap material that smells horrible! Chic you say? I say I can find a bag at a thrift store with better quality and style!
The Black Friday sale was a joke and definitely a marketing ploy to suck you in and then spit you out. I had the weekender in my cart at 8:35 and at seconds after 9AM, the bag was "sold out" and they would not honor the price. So, I bought the grey bag and it went on sale the NEXT DAY! I asked for a price adjustment and they basically told me tough sh@@#t! - via text and email.
The lack of customer service is INTENTIONAL because they will wait you out and hope you do not want to have to pay for a bag you DO NOT WANT! I personally CAN'T WAIT TO GET THIS STINKY BAG out of my house!
I have corresponded via text and email and contacted their "PR" department. We'll see...

Don't buy! It's not worth the hassle. Buy one on Amazon. The convertible sucks. It does not stay together and tvustomer service sends you in circles, to a website that takes you to the same page every time and then makes you jump through all these hoops for weeks just to tell you that if you don't have tags, they won't accept it back. Even though it hasn't been used because it doesn't work. Now I stick with a bag I hate and they dont care cause they already got my money. So not worth the hassle or trouble.

They shipped my GIFT order to my billing address and not to the shipping address on the order. I now must drive 6 hours round trip to get the bags delivered in time for Xmas. They also waited so long to ship that my options are limited.

I placed an order during the Black Friday sale on the FIRST day of the sale and very early. It still took almost 2 whole weeks to ship out my order. I expected that because I placed it early, it would be fulfilled early but that was not the case.

When I finally got the order an Item was missing. They don't respond to emails or DMs but I was able to reach them via chat. They told me they would "investigate" as the item was lost or stolen and it could take up to 2 weeks to find out what happened. I explained to them that my package came intact and the item was missing from the packing slip. After persisting, they said they would reach out to their warehouse. 2 hours later I get an answer saying the item was out of stock when my order was fulfilled. Not only did they happily charge me and not bother notifying me that the item was out of stock until I asked, but they had the audacity to ask if I wanted to proceed with a refund, well duh they didn't give me any alternative options and said they couldn't send the item. They also were planning to spend 2 weeks "investigating" the matter.

A good company would have probably offered to send me the missing item or a refund upfront without the BS about "investigating". It seems like a big waste of time over what was literally a makeup bag.

BEIS Travel has by far the worst customer service and order fulfillment/e-commerce practices I've seen. Why would an item not be in stock for fulfillment when it was in stock at the time of my order? The quantities on the website do not reflect actual stock, and they seem to oversell products.

It was a 4-day sale, I ordered on the first day 3 hours after the sale started and it still took a long time to ship out my order. They don't have enough respect for their customers to notify them of delays or issues with stock. They charge you and make it difficult to contact them if there are any issues.

AVOID this company, there are plenty of companies that have respect for their customers and prioritize the customer experience. Beis' priority seems to be profit and having a cute social media presence. For a celebrity-owned brand as well, I expect so much better as this reflects poorly on Shay herself.

Terrible first experience, absolutely not helpful considering stomper service.
I ordered the item on Sunday and early Monday morning I realized I ordered the wrong item
(Weekend traveler instead of mini convertible weekend traveler) and Emailed right away (BTW no contact phone available to reach the customer service) I put Cancel word on subject.
Received reply in 30 minutes and was told they try to stop my order but no guarantee!!!!
How come? They shipped it right away?
I realized, all they care sell excessive items rather satisfy customer by selling them what they really want.
I ordered this for my daughter’s BD, now I am stuck and have to spend time and money again to get something else for sure not from this terrible vendor!!!
So disappointed 😔

I placed an order during the Black Friday 25% off deal. Somehow, it only took off 20%. I contacted customer service and they will not do anything. I did not add a promo. I have no idea how it would do that. It's really sad that customer service is so terrible lately.