BEIS Reviews 

Terrible company. The lining came totally apart in the inside of the weekender bag.
I notified them and sent photos. They told me that I was my fault due to wear and tear. I only used the bag once. I don’t consider a defective item my fault
Even if I used it everyday it’s not my problem that the lining came apart.
DON’T buy their product

Terrible customer service. No phone number to contact them. Still waiting for my delivery and no tracking in sight. I paid extra for delivery website says 2-4 days that’s a lie. Wish I had read the reviews before purchase. Wasted money!

It is impossible to contact the customer support in europe. I want to return a item purchased from their store. Fist I got a shipping label, which didn’t not work. I have tried to reach them now for two weeks without any luck. No answer no nothing.

I just want to return the item I purchased since it did not fit my needs.

I recently ordered 5 pieces from this company, I'm currently several hours into attempting an exchange ... Their customer service is so poor It makes me want to return everything and take my business elsewhere.
All I can say is beware of a company that doesn't have an 800 number to help.

I don't understand the negative reviews...I have had the mini work tote for more than 6 months, I fill it to the brim plus laptop and IPAD sometimes and its perfect and durable.

Please use this review as a warning before buying from this company. The quality of the product that I received was absolutely shocking.

I bought the weekender bag and the VERY FIRST TIME that I used it, both the long strap and the short handle SNAPPED at the airport in two different places!! No, I did not make my bag “too heavy” or even pack it with too much. The bag was already heavy to begin with, so I only packed a small laptop and a few personal carry on items because I didn’t want to make it heavier on my shoulder.

Please trust me, I thought this bag was super cute and very handy, but I’m incredibly disappointed in the quality that I received. The stitching on this bag is VERY POOR. For something that is considered as a “luxury” item or because it costs so much, you would expect better quality, but it’s not. DO NOT BUY THIS BAG!!! Buyers beware, and reconsider before buying!

I ordered 2 suitcases a week ago, and I still haven't received any tracking information. I placed the order two weeks before my departure, and it hasn't been processed. At this point, I've lost hope that it will arrive on time, and I wanted to cancel the order accordingly. However, the customer service informed me that it's no longer possible. How can it not be possible when the order hasn't even been processed? I also can't fathom why it's taking so long to process this order, as there are no ongoing promotions or special events. I am extremely disappointed with the logistics in this case.

Bought a set of luggage from them, the large suitcase was scratched inside and after a couple of emails with their support team they sent me a whole new one! Great customer service (from Kameron on the support team) and quick shipping to the UK! Can’t speak on the durability of the cases but they’re suitcases so are bound to get scratched and just have to not be too precious about it! Will definitely purchase again

They delete any reviews that have anything negative in them.

Only way to contact customer service is by email and it's all canned answers- not anyone who wants to help.

Rewards and status tiers are a joke- you can't use them.

Don't waste $900 like i did- spend a LITTLE more and get luggage from AWAY.

The bags look gorgeous to begin with but they scratch easily and the stitching has all come undone. I got one of the work tote style ones. For the price the corners should have some metal hardware so they don’t look battered after a few uses.

Dreadful company. You can’t get a refund there is no information on how to return an item and they don’t reply to any emails. Do not order from them they are awful

Bought the expandable backpack because it seemed function for everything I needed from daily use and travelling. The back arrived and was put outside my house and by the time I got home it wasn’t there. So, seems like it was stolen or the delivery driver took a picture of where it was left and took it away.

Contacted BEIS customer service, we had a few emails exchanged followed by them asking me for a denial of receipt. When I went to reply to this using the same thread we’d been contacting on my email bounced back! Seems like my email has been blocked from them now.

Suck, cos I was really looking forward to this and now it just seems like £100 down the drain for nothing and no attempt of customer service trying to resend a new one or solve it with the delivery courier.

IF YOU ARE THINKING ABOUT BUYING A PURSE FROM BEIS, DON'T!
It is unbelievable that paying more than 100€ will get you such a horrible quality item. I was so excited to get my bag because l love and trusted this influencer. What a disappointment. Outrageous, I'm in disbelief.
So please, do not waste your money buying anything from BEIS, because if you do, you will be scammed.
Their shop should be shut down!!

Bought a set of luggage TWICE -both times they were not delivered. Supposedly sent through DHL. Both times returned. First time money was refunded without any communication at all. Second time I checked the progress through tracking DHL to find the goods had been returned to sender - AGAIN. Never again with this company,Béis!
Don't think they are genuine.

I left three reviews for three different products. The reviews were never posted on the products. I believe their reviews are fake. In fact, the problematic item has 11,000+ reviews but hasn't had a 2-star review in over 6 months. If honest reviews had been posted, I would have known not to buy their weekender bag, which is so large and heavy when packed it is unusable, and I wouldn't be out $120.

One of the items I received was damaged. The customer service was very helpful and refunded my purchase.

I recently purchased the convertible weekender and the bag arrived with what appeared to be a scratch down the leather section at the bottom. At the time I didn’t realise but in hindsight I don’t even think this was a Beis quality issue, I dare say it was customs when entering Australia!
I emailed them and explained what it looked like with photos - they responded within 24 hours and had sent a new bag with a tracking number the same day!
It was such a smooth process and I’m so happy with the service - the quality of the bag is also amazing. I will definitely be purchasing more products and they are so affordable for the quality, compared to alternatives in Australia!

The Beis backpack has quickly become my travel saviour the quality of it is amazing and have used it on multiple trips without any issues great for weekends away as a personal item since most uk airlines got strict with sizes not had any problems being allowed to take it on. Can fit so much in it and any stains have come out quite easily with a little bit of detergent and a cloth arrived really quickly can’t wait to grow my collection

My carryon had an issue with the locks as soon as I opened the box. I emailed customer service several times describing the problem and asking questions about how to fix it. Every time, I got the standard answer telling me how to change the code which had nothing to do with my problem. I got so frustrated that you can’t contact a human by phone or chat that I just returned it. I would be hesitant to order from them again knowing you only have email “support”.

I had an amazing experience with Beis customer service. I was traveling domestically the day that I received my Beis weekender bag in the mail. I filled the bag to the brim, and attempted to zipper it; as soon as I closed the bag, the zipper fell off and broke. I emailed them right then, and they responded within 24 hours. They asked I send a picture of the missing zipper, and within a week, I received my new bag. Hounding them definitely will not work; they state that they will respond in 24 hours to all inquiries, which they sure did with some patience. I will definitely be a loyal consumer, and I am excited to try out Shay’s other items!