Unresolved billing after reseller → direct migration
I paid €417.60 to Belacom on September 9, 2024 for a one-year subscription to ActiveCampaign (Order #14989).
In February 2025, my account was automatically migrated to ActiveCampaign directly, without my request, and I started being billed $61/month by ActiveCampaign from March onward.
Belacom later refunded the renewal charge made in September 2025, but never refunded or credited the unused period from February to September 2025, despite multiple follow-ups and proof provided.
A disappointing experience overall — slow communication and no clear resolution for an obvious billing overlap.
Reply from Belacom
Hello,
We have taken note of your message and regret that this situation has left you with a negative impression.
The migration of your account to ActiveCampaign was carried out directly by the publisher, without any intervention on our part.
We have refunded what was our responsibility, but we cannot issue a refund on behalf of the publisher.