Beldeur Reviews 

I bought a Beldeur video doorbell at a cost of £130, the doorbell does not record anything or anyone coming towards it, not even a car pulling on my drive. I have exchanged numerous emails with Beldeur, someone called Rianne van Beldeur who is an absolute waste of time and refuses to accept there is an issue. My advice is to avoid Beldeur, they are not interested once they have your money. Order number:#32504

Ok, so there are cultural differences between the Netherlands and the UK. In NL it is virtually unheard of to get a refund for ANYTHING, even defective goods!

My doorbell chime, when it arrived, had a small piece of plastic broken off inside. Not ideal, but not awful, so I reached out for a replacement. Naturally, in-line with NL culture and custom, I was put through the mill a little bit 🤣

Fortunately, after 4 emails, Beldeur agreed to replace the chime for FREE - which is almost unheard of! Great work team!

I love the camera, the app is a little clunky but no worse than any others on the market. Generally 4* - would be 5* if I hadn't been put through the mill a little bit to get the replacement chime 😊👍

My doorbell not worked for a week been trying everyday to get help they don't seem interested...why can they not provide a number for UK??
It's 4 days now and still no solution, I've asked for my money back or a replacement, very disappointed.

The video doorbell failed after 6 months. It's waterproof ability failed.

The company made it extremely difficult to return the product insisting that return shipping costs are the customer's responsibility but their terms and conditions clearly state it is covered by a prepaid envelope.

I'm going to go through civil courts to get my money back.

Cheap unreliable product, dreadful customer service

DO NOT BUY!

.. Update 28th April - I have now heard back from Beldeur and they have acknowledged my order now.. There are forgiven if it arrives
Graham

AVOID! AVOID! AVOID!
Update: 15.05.26
After a huge amount of effort to get the return ok’d by Beldeur and paying £23 to get it tracked back to them, they now refuse to refund me because there is a Customs fee of €46 due!
Unbelievable!!
I am so stunned that this situation is still an ongoing nightmare.

On the address label to me on the original package there was a returns address to a guy called Edward in London. I should’ve sent the damned thing there. I thought if I did this they would possibly use this method as an excuse for them not to refund me.

They found another way not to refund me.

CON MEN!

I ignored the bad reviews at my peril. Don’t do what I did. Avoid this company at all costs.

YOU HAVE BEEN WARNED!
AVOID! AVOID! AVOID!

Update 29.04.26
Message from TP stating Beldeur requested info to state this review was genuine. Unable to do this as page froze and the link expired. Meanwhile, Beldeur have emailed requesting photos. More time wasting tactics to avoid the refund process time. We must be running on vapours now! Now waiting to hear back on exactly what I’m supposed to be taking photos of.

Despite the very poor reviews I went ahead with a Beldeur video doorbell. I liked how the company replied here on TP with polite assistance. However, the installation instructions were complicated with 2 different sets, one via a QR, which made no sense and the YT video with no narration has text in Dutch only.
I contacted the company to request a refund as for us this product is not fit for purpose. Importantly, it does not cover images prior to and after ‘events’ and the camera angle cannot be adjusted without physically repositioning the entire unit! For us this is crucial ‘flaw’ and not one we can compromise. They offered a refund if returned within 14 days and it is unused. It is hard to send back within 14 days with the length of time it takes to communicate plus how does one establish that the item is not suitable until it has been used? Within 24 hours of installing the unit it was back down again. I’m midway through navigating my way to a refund but I am not confident that this will be successful. Total waste of money and time.

I placed an order with Beldeur for some video camera and a doorbell. I did not know that i was supposed to wait 2 weeks for the products to arrive. Allright, no problem. I send the products back to them on 22.12.2026 after initiating the refund. From the very beggining they allowed me to recieve the return shipping label only after i send pictures to them that the products were not opened or used. Done that. The package to them left with the currier on 22.12. I did not recieve any type of confirmation from them, so on 19.01. i wrote to them about the products. They said they will not offer me a refund on the products, unless i send them the proof that i sent the packages to them. I think this is total non-sense. Do they have the right to not initiaite a refund, because i do not provide them a shipping proof? The products are allready with them, and they do not want to do anything about it, because i do not have anymore the proof of sending the package to them. Is this allowed? The products are with them, the money are paid long time ago, and i do not have anything now. The amount is around 230euro. I think this is not normal at all. They have a dropshipping company, where they advertise their business like having everything on stock and the products being located in NL, but is not like that. Besides that, there is 30 days since the packages was sent to them, and they confirmed me that they will not do anything about it if i do not send them the shipping proof. I have proof of everything that i described, all the discussions being on email. No phone number available from them, nothing. Only one number that is not working never.

Poor email correspondence.
After the 14 day cool-off period the doorbell had faults.
Terrible battery life, water ingress even though its meant to be water proof, being set off randomly and now ot wont turn on or take a charge at all. They suggested trying everything under the sun to get it working, but due to me already stating to them in my emails it Simply wouldn't turn on or charge up, it shows they dont understand what you have emailed them. Not in line with the Consumer Protection Act when you cant get a refund on a product thats not fit for purpose or not even 6 months old.

Again. Dont waste your money.

i wrote a review about my experience, i had a reply from beldeur, i replied direct to them . Now i have a message from trust pilote asking me to respond i have sent my reply directly to them.

i place order on Nov 5th 2023. it was not shipped for more than 4weeks. then I ask them to cancel my order but they shipped anyway. then I return it back to them on Dec 2023. until today, I still not receive my refund 250 eruos. i try to email them call them, no one responded me. now I am thinking calling the police to report a scam and drive to the warehouse to get mont back. order number BESTEL #21240
if you see this messages, I suggest you contact me, otherwise I will show up at your warehouse with policemen.

PS： after the review I got my money back, I think they should update their customer service

I see that i’m not the only one this company stole from. I returned the broken doorbell after LONG and COMPLICATED process. They received my doorbell, and didn’t reply or return the money OR the product. They basically took my money freely. Disgusting. STAY AWAY from this company.