I have to say a really excellent service, no hassle, no fuss, plenty of access, plenty of space and all of the necessary equipment for helping move items around easily. Staff 100% friendly, helpful an... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Located off the M2 in the Docks area makes Belfast Self Storage an ideal place for simple, safe, secure and affordable storage. Easy access via personal codes, provides a no fuss approach to sto... See more
Company replied
Shean and Rhys provided me with an excellent customer service experience at the Belfast branch and have gone above and beyond in regard to their duty. The facility is sparkling clean, warm and dry. T... See more
Company replied
Stored house stuff for the last 6months with no issues. Staff were helpful and professional, referring moving van companies, helpful deals and storage boxes. Storage was ready to go when we decided t... See more
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Company details
Information provided by various external sources
Belfast Self Storage Offers Cost-Effective & Secure Household Storage, Commercial Storage and Document Storage. Storage Units Available in Various Sizes.
Contact info
Duncrue Street 100, BT3 9AR, Belfast, United Kingdom
- 028 90351313
- info@belfastselfstorage.co.uk
- belfastselfstorage.co.uk
4.9
Excellent
411 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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EXCELLANT CUSTOMER SERVICE
EXCELLANT CUSTOMER SERVICE
So helpful.Darren explained everything to me as this was my first time using a storage unit.Gave me a great deal and when i arrived at the unit the girl showed me how the process worked . So easy and convenient,would definitely recommend.
May 21, 2025
Unprompted review
Reply from Belfast Self Storage
Hi Eileen,
Thank you for the review! we appreciate you taking the time to leave us these kind words. Hopefully we can continue to impress during your storage term!
The Belfast Self Storage Team
Temporary storage option.
Great staff who talk you through all your options. Very clear instructions. Spotlessly clean.
May 16, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you for your kind words! We aim to impress in every way so your confirmation of this means a lot to us.
Best,
The Belfast Self Storage team
Fantastic Self Storage
All the staff here are incredibly helpful and go above and beyond to manage deliveries on my behalf on a regular basis.
The facilities are new and well maintained. I wouldn't hesitate to use them again.
May 15, 2025
Unprompted review
Reply from Belfast Self Storage
Louise, thank you for the fantastic 5-star review! It’s been a pleasure supporting you and managing your deliveries—we’re glad to hear the service and facilities have been just what you needed. As a commercial customer, your trust means a lot to us. We wish you all the very best on your maternity leave and look forward to welcoming you back next year. And just a reminder, we offer a fully flexible rolling contract, so your space is here for you whenever you're ready to return.
Best regards,
Rhys
Belfast Self Storage Team
The customer service was excellent
The customer service was excellent, I felt valued and all questions I had were well answered, and left me secured to go ahead.
May 1, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Phillip, your fantastic 5-star review, is greatly appreciated. We're so pleased to hear that you felt valued and well-supported throughout your experience. It’s great to know all your questions were clearly answered and that you felt confident moving ahead. Providing excellent customer service is always our priority.
Best regards,
Belfast Self Storage Team
Brilliant understanding best storages…
Brilliant understanding best storages in Northern Ireland with the best prices
May 1, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Damian! ⭐⭐⭐⭐⭐
We're thrilled to hear you found our service to be the best in Northern Ireland — great value and great understanding is what we aim for every time. Appreciate your feedback!
Best regards,
Belfast Self Storage
Excellent service good friend team
April 28, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Joseph! ⭐⭐⭐⭐⭐
We're so pleased to hear you received excellent service from our friendly team. It’s always our goal to make your experience as smooth and welcoming as possible.
Kind regards,
The Belfast Self Storage Team
Very efficient service and helpful…
Very efficient service and helpful staff.
April 29, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you, Terry! ⭐⭐⭐⭐⭐
We’re glad you found our service very efficient and our team helpful. It’s great to know we could support you with a smooth and hassle-free experience.
Kind regards,
The Belfast Self Storage Team
Friendly and helpful staff, great storage unit, would highly recommend!
The staff were always so approachable and helpful - I always got a speedy response to any queries. The unit itself was in excellent condition and perfect for our needs at the time. Would highly recommend using them again!
April 1, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you so much for your wonderful review! We’re thrilled to hear that you had such a positive experience with our team and that the storage unit met all your needs.
The Belfast Self Storage Team
Helpful & informative
Staff friendly, & informative, all fine,our belongings are now in one of units,re moving .
April 17, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you for the 5-star review! ⭐⭐⭐⭐⭐
We’re pleased to hear that you found our staff friendly and informative. We're glad your move went smoothly and your belongings are now safely stored with us.
Kind regards,
The Belfast Self Storage Team
Great place to store!
Great location for a storage unit. Very happy with my my overall experience. Pleasant and helpful staff. Safe, secure and dry storage unit. Easy access. And pretty reasonable price.
April 17, 2025
Unprompted review
Reply from Belfast Self Storage
Thanks so much, Aaron! We're thrilled to hear you had a great experience. Keeping your belongings safe, dry, and easily accessible is exactly what we aim for. We appreciate you choosing us and hope to continue providing you with great service!
The Belfast Self Storage Team
Incredibly helpful staff
Incredibly helpful staff, everything explained clearly, couldn't ask for more.
April 15, 2025
Unprompted review
Reply from Belfast Self Storage
Hi Gary,
Thanks so much for the great feedback! We’re really pleased to hear you had such a positive experience with our team. We’re always here to help and glad we could make everything clear and easy for you.
The Belfast Self Storage Team
The two guys that work on reception are…
The two guys that work on reception are very pleasant and helpful
April 15, 2025
Unprompted review
Reply from Belfast Self Storage
Hi Desmond,
Thank you for your kind words! We’re delighted to hear you found our reception team pleasant and helpful. Thanks again for choosing Belfast Self Storage!
The Belfast Self Storage Team
Be very careful of every charge/date/contractual term used
Not a great experience at all.
It ended up costing me much more than it should have I feel. I was in the unit less than 2 months and nothing was every made vey clear at all from all levels of the business.
Be aware of and get full clarity in writing for :
-Leaving dates and 14 days notice period there could be catches.
- Exact charge calculation for above.
-Mid month discount dates and when applies
- Exact charge calculation for above.
-Insufficient notice dates
Charges for above if you leave early despite the unit being available for reletting.
- Insurance costs non refundable - so a months charge for example despite you only being there for 2 days out of 30 days.
April 3, 2025
Unprompted review
Reply from Belfast Self Storage
Hi Martin,
Thank you for your feedback. We’re sorry to hear that your experience did not meet expectations. We always strive to be as clear and transparent as possible in all aspects of our agreements and communications.
As outlined in the terms and conditions and the agreement you signed upon move in, along with the three separate emails sent by different staff members regarding the move-out process. We made every effort to provide clarity around charges, notice periods, and other important details. We understand that navigating these processes can sometimes be confusing. We always aim to improve, and your comments will be taken into consideration as we continue to refine our communication and customer service practices.
If you have any specific concerns or questions that remain unresolved, please don’t hesitate to get in touch with us directly so we can address them.
Rebecca @ Belfast Self Storage.
Both Rebecca and Darren (I think that’s…
Both Rebecca and Darren (I think that’s his name) were absolutely fantastic as this was a very sudden move and stressful time for our family.
They were so good at explaining everything and Rebecca even recommended a Pick up removal company who were also amazing.
April 7, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you so much, Jackie! We’re really glad Rebecca and Darren were able to make a stressful time a little easier for you and your family. We’ll be sure to pass on your kind words to them.
The Belfast Self Storage Team
Incredible service
Everything about this company was incredible. The storage was clean, the perfect size for my needs and super safe. The staff, in particular Sean and Rhys, were amazing. So unbelievably helpful and friendly. They went out of their way to help with everything. I would highly recommend that anyone looking for storage chooses this Branch. Very impressive.
March 28, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you so much for your incredible 5-star review! We’re thrilled to hear that everything met your expectations—from the cleanliness and security of the unit to the level of service you received. It truly means a lot to Sean and me that you found our support helpful and friendly throughout. We’re proud to have made a positive impression, and we really appreciate the recommendation.
Best regards,
Rhys
Belfast Self Storage Team
The self storage is really self…
The self storage is really self storage, went in yesterday to get my stuff out with no hustle, no need to call anyone which is nice. I love their 24hour access too. Great place to store your items, everything was as i left it, no damages at all. Thanks so much guys
March 31, 2025
Unprompted review
Reply from Belfast Self Storage
Adwoa, thank you so much for your fantastic 5-star review! We're delighted to hear that your experience was smooth and hassle-free—just as true self storage should be. We're especially glad the 24-hour access gave you the freedom to come and go on your terms. And remember, it’s not just self storage —it’s your self storage. Everything was just as you left it, which is exactly what we aim for. If you ever need to use our facility again, we’ll be here 7 days a week to assist you.
Best regards,
Rhys
Belfast Self Storage Team
I’ve had a great experience with…
I’ve had a great experience with Belfast Self Storage. The staff, especially Rhys and Sean, were friendly, helpful, and made the setup process straightforward. Their facilities are clean, secure, and flexible, providing great value during my house move. I’d recommend their services to anyone needing convenient storage options. Four stars for reliable service!
March 11, 2025
Unprompted review
Reply from Belfast Self Storage
Hardev, we really appreciate you sharing your experience—it was a pleasure supporting you during your move. I'm glad that Sean and I could make the process simple and stress-free. Great to hear the facility ticked all the boxes for you in terms of cleanliness, security, and flexibility. Thanks again for the recommendation, and don’t hesitate to reach out if you need us in the future.
Best regards,
Rhys
Belfast Self Storage Team
This is the first time I have used…
This is the first time I have used Belfast Storage at Kennedy Way. Staff were friendly, polite, and very efficient when I was enquiring about storage space. Today my things were delivered to Belfast Storage and I immediately received a phone call informing me that the delivery went well and asked was there anything else they could do for me. I am very happy I choose to use Belfast Storage.
February 13, 2025
Unprompted review
Reply from Belfast Self Storage
Mary, thank you so much for your lovely 5-star review! We're delighted your first experience with us at Kennedy Way has been such a positive one. It’s great to hear our team were friendly, polite, and efficient from the moment you enquired, right through to your delivery arriving safely. Receiving deliveries on your behalf is just one example, of the fantastic features & benefits our Kennedy Way facility has to offer for both residential & commercial storage!
Thank you again Mary - we're truly delighted you chose Belfast Self Storage—and if there's ever anything more we can do, just let us know! We are always happy to help our fantastic customers, 7-days a week!
Best regards,
Rhys
Belfast Self Storage Team
Sean and Rhys were very helpful with…
Sean and Rhys were very helpful with the application process and talking me through access to the unit.
March 15, 2025
Unprompted review
Reply from Belfast Self Storage
Michael, we really appreciate you taking the time to leave such a kind 5-star review! It’s great to hear that Sean and I were able to make the setup process smooth and clearly walk you through how to access your unit. We’re always happy to help and here if you need anything going forward.
Best regards,
Rhys
Belfast Self Storage Team
I can’t state highly enough about my…
I can’t state highly enough about my experience. I had called in previously and found Rebecca very helpful. Then my house sale fell through. Fast forward until a week ago and my sale is back on so I popped into see Rebecca again. She explained everything so well. I explained my particular needs and in no time and with no stress I was sorted with the perfect storage facility. I would highly recommend thanks to Rebecca.
March 11, 2025
Unprompted review
Reply from Belfast Self Storage
Thank you so much for this! It was a pleasure to help you get somewhere to store your items. I really appreciate your kind words.
Thanks,
Rebecca @ Belfast Self Storage.
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