Bel Furniture Reviews 

Purchase a chaise online. They delivered the wrong merchandise last week. 2 days later come back to deliver the wrong color. Didn't even take it off the truck. 8 days later still waiting on them to pickup the wrong furniture they delivered. Called the Katy Fwy warehouse that they refer as their corporate office a complete joke. Unprofessional, clueless, no interest in fixing their wrong and totally useless. I requested a refund immediately and filed a dispute with my credit card company. Francisco at "corporate deliveries" is incompetent to say the least. Araceli provides convincing lies to get you off the phone. Do Not Do Business with them. I purchased that same piece from AFW on 8/10 delivered 8/12. Just like that. Bel service, delivery, corporate warehouse employees is thee absolute worse. Not worth the hassle.

The delivery and setup guys were great and very nice. However, 3 days after the setup, already have 2 broken legs from the bedframe. Disappointed in that. The pricing was very affordable but really hoping the quality isn't cheap and will last. Doesn't seem to be durable/sturdy so far.

I had a bad experience, I wasn't told my items were out of stock not one but twice but at same time was charged. I at least Should've been informed about my items not being in stock before being charged. IM VERY UPSET AND DISAPPOINTED

Everything was awesome so far a the customer service and sales associate. They only negative aspect was that upon delivery of our sofa’s, pieces were missing off of the end of the Sofa and love seat. The delivery guy’s were even awesome. I guess the warehouse didn’t pay close attention to all the parts not being boxed.

You and your company treated me like a real human being and did everything too solve my problem and made sure I was treated fairly and professionally.

Waited for a long time to get bed and mattress shipped and never did. I had to call customer service only to tell me that items were discontinued and I would have to wait to get refund approved I never got an email or call to let me know that they were no longer available but still seem to show that they are available online for purchase. I never should have ordered again I had waited a couple months prior for a dining set and I had to constantly call customer service asking what the deal was only to keep being told it was never marked ship of it was out of stock until it finally got shipped after 2 months of waiting.

Was not informed upon purchase that delivery would take up to 14 days or not merchandise was not available “for pick up” again until 7-14 days super misleading and we’re here on day 10 and still not even a confirmation update

Great customer service and very quick assembly.

HORRIBLE EXPERIENCE !!!! My side tables, chest, and vanity wasn’t delivered with my other items. I was NOTnotified that these items would NOT be delivered with my other items. The mirrored that came with my dresser was cracked in the corners so I had to send it back with the delivery drivers. When I called the online order customer service the lady at extension 105 had no clue on why my items were not delivered.

The customer service lady I spoke with was rude but im happy with my purchase.

The delivery was a few days after online purchase. They were quick and courteous.

Perfect great price

I didn’t get all of my items and nobody is answering.

They have horrible customer service. We bought our couch set online and it said someone would contact us within 48 hrs for delivery information. 48 hours passed and not a peep except for an email to review my experience. I emailed them in reply to my order inquiring about contact. No response. The next day, I called the 832 number they have on their website. It was after hours as I had given them another full day to contact me, so I left a message asking for someone to contact me. I still have yet to receive ANY correspondence, so decided to go back to this email asking about my experience because maybe you have to complain for them to want to talk to you about your order?

We've been searching for the perfect sofa to match our lounge room aesthetic. Bell furniture sure did deliver in that!

Extremely inaccurate website - Out of stock items are not taken off the website. Online chat service is a joke! No live agent is ever available to chat, even if you wait for hours.
Orders confirmations and cancellations are not received in a timely manner.

Simple, fast, and easy to navigate.

Very wide selection and I was able to narrow down to exactly what I wanted.

Shipping too long for “ in stock “ item. Store has item on hand, but when buying online, it has to ship from warehouse that is 3 hours away. Shouldn’t take 10 days to ship, but still waiting. There’s no reason to not release item if it’s here locally and in-store pickup shouldn’t take this long if the warehouse is close by. Should have released it from the local store and shipped a replacement for the store stock. Next time buy from the store or buy somewhere else. Emails say to wait 2 weeks before reaching out for an update.

Been 2 weeks still don't have my order, nor do I have an ETA and no one knows when I will receive it. Only thing they know is that the order is there