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At belgianrails.com, we specialize in providing fast and easy train ticket bookings for journeys across Belgium and Europe. As an official partner of SNCB, we grant our users access to over 600 destinations, including iconic cities like Brussels, Bruges, and Antwerp. Our platform stands out for personalized service, supporting more than 30 languages, and our innovative digital tourist guide offering real-time travel recommendations. We’re the perfect choice for travelers exploring Belgium at their own pace!
United Kingdom
2.8
3 reviews
Replied to 33% of negative reviews
Typically replies within 2 weeks
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I haven’t received my tickets. When I fill out the online form, I get a 403 Error and my request isn’t sent. When I call the Italian number, the voicemail says there are too many messages and it’s not possible to leave one. You claim to offer 24/7 service in many countries, but the service is non-existent. Contact me regarding the tickets or I will take legal action.
Though it is the first result when you do a search for "NMBS Tickets", the site belgianrails should be avoided at all costs. I paid by credit card abroad 25.26 US$ for a 30-kilometer train ride, which I thought was way too much, but when I received the ticket, the official price there was listed as 14 Euro!
belgianrails claims to have a Google rating of 4.8 Stars based on 11000+ Reviews, but that must for sure be another one of their lies!! Definitely not to be trusted organisation
Reply from Belgianrails
Kris, we need to respond clearly to your accusations.
Belgianrails.com is an authorized reseller of train tickets, and at no point do we hide our identity or pretend to be the NMBS/SNCB official site. Our pricing is fully transparent: the base fare plus a clearly displayed service fee, which covers multilingual booking, international payment handling, and 24/7 customer support.
You were not overcharged—you were charged the correct base price plus a service fee you agreed to before payment. Calling this a "scam" is both incorrect and defamatory.
Regarding the review rating you mentioned: our platforms are rated by real users across various domains, and we never fabricate ratings. If you’re unsure where you booked, we invite you to verify it, as it's also possible you’re confusing us with another service.
If you still believe there was an issue with your booking, our support team is available 24/7 to assist you through the contact form on our website.
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