Beliani.nl Reviews 

I paid for the delivery to the desired location but of course when the items arrived due to the busy period/move I didn't check again (I did the order some time ago). When the delivery person arrived, I asked for the items to be delivered on the first floor and was asked for an additional payment. I was alone and at the moment I didn't remember to check my invoice - my mistake. When I contacted the customer service, I was informed that since I signed the delivery and had photos of the items delivered to the location, nothing could be done. Be aware, the same can happen to you as well.

Update - I have received another message from the customer team from the store -
"Dear Ana,
I completely understand your situation and can imagine how frustrating this experience must have been for you. Especially since you were alone when the delivery took place, I understand that you did not want to get into a discussion with the two delivery drivers.
Unfortunately, we are unable to arrange additional delivery personnel to carry the packages to another floor. We sincerely apologise for the inconvenience this has caused.
Nevertheless, we would like to offer you compensation for the unpleasant experience. You can choose between the following options:
- A €100 voucher to use towards a future purchase.
- A free item of your choice from our special selection page (link removed)
We hope we can offer you a suitable solution and regain your trust.
Please let us know which option you would prefer."

I accepted none, if the company only offered this after I told them that it was my first and last experience with them, then it is also my right to deny any type of compensation, they should do better on the first approach with a client.

Ordered shoe cabinet. Great product!

I ordered a rug, a crockery cabinet, and a short cabinet from Beliani, and I could not be happier with my purchase. Ordering online always comes with a bit of uncertainty, but the products truly exceeded my expectations. The quality is amazing, and the colors and overall look matched the online pictures perfectly. Putting everything together was surprisingly straightforward because the assembly manual was very well defined and all the parts were properly numbered and labeled to avoid any confusion. On top of that, the delivery was right on time. I am a very happy customer and would definitely recommend Beliani for their great product quality, reliable delivery, and wide variety of items 😊✨

I have found the lightings that I was looking for finally in Beliani. Their wide range of product portfolio made it hard to choose but in the end I am very happy with the purchase I made. The product quality is outstanding and it arrived just the next day in great packaging. I will now buy my garden lighting from them.

In less than a year a mid priced sofa completely deteriorated in quality. The seats are caved in and hard. The overall surface is uneven to sit and incredibly uncomfortable as there are holes / major dips all over. Despite informing beliani they refused to process a return or offer a reasonable refund. Despite sending clear proof demonstrating with naked eye how bad the holes in seating area are they felt it was absolutely fine.

Some things ok, but some not so ok.

We bought 3 different upholstered beds, different models. Two of them have developed a terrible smell to the point we had to replace one few months after we bought it because our child couldn't sleep there.
Now the smell foe the second bed is getting much worse to the point we need to buy a new bed.
Beautiful beds but I don't know which product they use to make their beds that smell so bad. And it gets worse with time

I bought several furniture items from Beliani in the last years and I've been quite happy with the price-quality ratio. I can usually find what I'm looking for in terms of design with a nice price tag. Once there was an issue with a delivery, but I contacted their CS team and they solved the problem, so I can't complain about the service either.

I am very happy with my purchas of the bench, it was exactly what I was looking for. Speedy delivery to my door as well with proper notification.
This bench is comfortable, sturdy and very spacious. My dogs love to relax on it.

Incorrect product information, delayed delivery time (~2 months) and impossible customer service. I will never buy anything from them ever again.

The bed looks beautiful, is very sturdy, and is of excellent quality. It was also very easy and quick to assemble.
The order was delivered very quickly.

The order went as expected and we love the chair! Exactly as pictured and of excellent quality. Delivery was very fast. I recommend it.

I rarely leave one-star reviews, but my experience with Beliani has been one of the worst I've ever had.

My 4,000 Euro order was mishandled from start to finish. Beliani missed the agreed delivery date twice, despite repeatedly confirming the appointments. Because of their failures, my delivery was delayed by nearly an entire month, forcing us to rearrange our schedules and take unnecessary time off work.

Customer service was equally disappointing. They were slow to respond, unhelpful, and showed little interest in resolving the issues they created.

To make matters worse, I paid €160 for their assembly service. The installers were shockingly unprofessional. I spent the rest of the day correcting their mistakes because several items had been assembled incorrectly. They even asked for 50 euros each (in cash) to remove the boxes, otherwise they wouldn't.

The most serious issue involved the cantilever umbrella. It was assembled so poorly that it became unstable, eventually broke, and nearly injured my young nephew. We provided Beliani with detailed photos, videos, and a full explanation of what happened, yet they refused to accept any responsibility. They also refused to replace the product or provide a refund, they simply wanted to give us store credit as if we would ever get anything from them.

When a company makes repeated delivery mistakes, provides poor customer service, performs unsafe assembly work, and then refuses to stand behind its products and services, it leaves customers with very few options.

I have now filed a dispute with my credit card company and will let them handle the matter.

I cannot recommend Beliani to anyone based on my experience.

We are so happy with our chair from Beliani, it’s very comfortable and works exactly as advertised. My wife needed a recliner after her back surgery so this was perfect best thing it also helps her get up as it leans forward too. But the best best thing is it’s soooo easy to put together fits like a Lego which is so awesome. Maybe need another one for me ;-). Thank you

There was an issues with the item I ordered, but the after sales service was great and the compensated with a nice present.

The delivery was quick and seamless and the chairs are superior quality. They were also super easy to put together. I'd definitely order again from Beliani!

The item smelled like horrible chemicals and it took a ton of effort to get it send back. the customer service does not want to cooperate to return items.

This company is professional 100% and the service is great the customer service also is fast and they deliver and respond to your request fast 😍

I bought a 220 x 200 size bed from here and I am very happy with it. The delivery was fast within one week of placing the order. Assembly was not that difficult either.

The quality of the bed is really good and we are very happy with the experience.

The delivery was fast and it came as expected.itseven better in person.super happy with my purchase