Belier Reviews 

Shocking service
Keep the charges for both deliveries if you return something
Comes up tiny

The item is decent but a bit small. But to return it I have to use their returns portal which is £5.95 to send an item back. I can send via Evri for half the price. Factor in the £4 paid to deliver it to my door and I will have paid £10 to try an item on. It's put me off shopping online tbh

I ordered swimming shorts. There is no proper sizing chart on the website, but the description said that the 6ft model was wearing medium, and that is the size I would normally order. On Google there is a sizing chart and this shows my size as medium. The shorts arrived and are far too small. I started the return procedure. I had paid 31.95€ for delivery to Spain. The amount of the refund would be 5.90 Sterling! They want 15 postage to return. So it's not worth returning them. Of course, no reply to my email to customer services, they have my money and that's it.

Brilliant customer service from Belier. was extremely helpful and went above and beyond to resolve my issue. Really appreciate the support. Will definitely shop with Belier again

Great quailty products and recieved excellent customer service.

Can't fault the service at all! Placed my order at 9:30pm with next day delivery, but accidentally ordered wrong size of one item. Emailed Bélier and Julie was fantastic and had fixed my order by 7:30am the next day.
All items are really good quality, and previous clothes I have had keep their shape/feel indefinetly. A little more expensive than standard brands but definitely worth the money.

I am the customer who placed order #146939.

I expected the shorts to be made from high-quality, durable fabric. However, the product turned out to be extremely thin and lightweight, and the quality was very disappointing. It feels like a cheap Chinese-made product that does not match my expectations or the quality I was led to believe I was buying.

Absolutely amazing customer service from Belier! So happy with my suitcase, the quality is fantastic and it looks even better in person. The whole experience has been brilliant from start to finish. Couldn’t be happier with my purchase and would definitely recommend Belier to anyone looking for a beautiful suitcase! 🧳✨

Absolutely amazing customer service from Julie. And to be honest, I fell in love with the quality and products from the first moment I saw it at Selfridges. Just can’t stop ordering from them. I’m in love!!!

Just received a T-shirt which is lovely but it says size large, more like an extra small. My baby can’t even get it on. It’s ridiculous ! No phone number to call and return the item. Not good.

Ordered a linen shirt from Belier, it came with pull marks on the chest, I returned and asked for an exchange. I was told a new one had been sent one next day delivery which I wanted as it was for a holiday. A week later I told Belier it was too late as I was going away and asked for tracking details to show they’d sent it out. Belier just chose to refund me instead, despite them confirming a replacement had been sent out. Poor customer service from Belier which is a shame.

Ordered the Ocean Crochet shirt and shorts set in a size M (Order #142842) as a birthday gift, but it arrived in an unacceptable condition.

Upon inspection, the main fabric sizing labels—which are stitched directly into the top and shorts—had very loose stitching visible behind them where the card tags are attached. I am unsure whether I just got unlucky with poor quality control, if their overall manufacturing stitching is subpar, or if the paper tag had been snagged and pulled multiple times. Because the labels are part of the actual garment and already show loose stitching behind the main label, I consider the items genuinely faulty and fear they would soon fall apart with wear.

The sizing and design were also problematic. Crochet sets are meant to have a relaxed, comfortable fit, but the size M was very tight, and the knit holes were far too gappy.

I reached out to customer service by email regarding these faults and received zero response, leaving me with no choice but to pay out of my own pocket just to return a faulty item. Under the UK Consumer Rights Act, goods must be of satisfactory quality. I expect a human response acknowledging these faults, a full refund for the item, and a refund for the return shipping costs that were incorrectly deducted when I processed the return

Bought numerous items that have come in all different sizes. Purchased Medium shorts and had XL delivered.
Tried returning but as I don’t have the order number (deleted email) they won’t proceed.

Great customer service after sales were amazing I purchased some shorts for holiday ordered a size small as I’m a 30” waste I thought the fit was to small sent back for a medium arrived in 3 days flew out to kefelonia put the medium on and no they were to big I realised then I should have kept the small I was absolutely gutted and thought crap I’ve wasted £40 on a pair of shorts contacted customer services and they assured me they would exchange these for me back to the small back office holiday sent back 5 days later new shorts arrive in small what can I say but wow what a great experience and great customer service excellent experience 100% recommend and will be purchasing more items

Same as a lot of others. Returned trainers and nothing for nearly 5 weeks….. extremely bad returns. Ive opened a clear pay case.

I’ve been purchasing from BELIER for a while now, and they never disappoint! Their clothing is always smart, stylish and great quality, but what really stands out to me is their customer service.

I recently had an issue where I needed to exchange an item. I sent the items back, but unfortunately the tracking wasn’t updating so I’m not sure what happened to the return… but I made BELIER aware that I had done everything on my end, and Julie was absolutely brilliant.

On the very same day I emailed, Julie made sure my replacement items were sent out & and they arrived the very next day! 🙌🏼

It’s experiences like this that really make a difference and show how much they value their customers.

So, a big THANK YOU to Julie for your help and for going above and beyond. 😊 It’s very much appreciated.

Wasn’t too pleased with product or delivery.. took a while to come

My daughter returned a cabin case on 25 June which was not compatible with most standard airline size requirements . Royal Mail confirmed receipt but she is yet to receive her refund . She has emailed Belier 3 times and receives no response whatsoever . Appalling customer service not short of being scammed . She will be writing to trading standards if her refund does not arrive within 7 days .

Item showing as ‘ EN ROUTE TO DHL ECOMMERCE OR AWAITING PROCESSING‘ 3.5 weeks after placing my order. They have absolutely no idea where the shipment is and aren’t providing proof that they handed it to DHL.

Save yourself the bother and don’t buy from these guys.

Julie from customer service was amazing, she resolved my issue straight away! Customer service was great from this company and will be shopping here again soon.