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Review summary

Created with AI, based on recent reviews

Considering 48 reviews, most reviewers were unhappy with their experience overall. Many customers reported a lack of effective customer support, citing unresponsiveness and poor handling of queries, which made resolving problems difficult. People also faced significant challenges with the return process, including issues with return labels, unexpected costs, and delays in receiving refunds. Additionally, some found product quality to be poor or not matching descriptions, with items being cheaply made, faulty, or different from what was advertised. Order issues like delays, unreceived items, and unavailable products also contributed to dissatisfaction. However, some customers also noted positive experiences with customer service, praising helpful, professional, and quick assistance. A few other people also felt that the product quality was good, describing items as top quality, fashionable, and well-made.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description, with some customers expressing... See more

Return policy

People report ambiguous experiences with the return policy, with many expressing frustration over unexpected... See more

Order

Customers consistently note ambiguous experiences with order. Many reviewers express significant... See more

Customer service

Customers had ambiguous experiences with customer service, with many expressing high satisfaction. Reviewers... See more

Quality

Reviewers mention ambiguous feedback about quality, with some customers expressing satisfaction, noting... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Avoid this company – possible scam I strongly advise people to stay away from this company. After taking payment, they completely stopped responding when I requested a refund. I’ve sent multiple emai... See more

Rated 1 out of 5 stars

Sent 2 items back for refund Royal Mail tracked, items have reached Beliers end but no confirmation of receiving goods back. Chased on instagram, firstly told it’s going to a customer care team, still... See more

Rated 1 out of 5 stars

Poor customer service. Poor handling of query. Will not be using them again. I placed and order 30th November only received an update on 5th advising I need to send further information. This informati... See more

Rated 1 out of 5 stars

DO NOT ORCER FORM THIS WEB SITE I bought 2 sizes in 2 different products I did a return through their website I got a barcode for DPD after paying for yeh return and the barcode is not accepted anyw... See more


2.6

Poor

TrustScore 2.5 out of 5

163 reviews

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No history of asking for reviews

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2.6

All reviews

(163)

49 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent customer service

I needed information ref a problem with a suitcase bought my son . I contacted Beliér customer service asking for an urgent response . I was contacted very quickly by Julie who could not have been more helpful. I was immediately emailed a free returns label and my son was refunded quickly .
Every company can have occasional problems with their products but I found the response from Julie friendly , helpful, fast and felt a valued customer.
Thank you.

August 15, 2025
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Rated 5 out of 5 stars

Great customer service

Great customer service
Following my first delivery, I had a couple of queries, they were handled quickly and resolved immediately.
Will definitely buy again.

August 29, 2025
Unprompted review
Rated 1 out of 5 stars

Shocking customer service

Shocking customer service!! I ordered nearly £400 worth of clothing for holiday I ordered before the 3pm deadline for next day delivery and at the time of writing this 26/08 they still haven’t delivered my order I’ve still not had any tracking information I’ve sent two emails message their social media pages and nothing from them dreadful company stay away from them

August 26, 2025
Unprompted review
Rated 1 out of 5 stars

I sent my clothing back over a week…

I sent my clothing back over a week ago. £200 worth of clothes that didn’t fit. I can see the items have been received as I tracked the order. Can you let me know when I should get my refund please

August 15, 2025
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Rated 5 out of 5 stars

Belier is incredible

Belier is incredible! The clothes are top quality and fashionable. Order and delivery was very quick!

One of the items of the many I bought had a slight issue and I wrote them just to make them aware, they immediately sent me a replacement item, which in all honesty I was not expecting.

The customer service is incredible! They most certainly have my recommendation and custom.

August 12, 2025
Unprompted review
Rated 5 out of 5 stars

I would just like to say thank you to…

I would just like to say thank you to Julie from customer services, who dealt with my query in a professional and quick manor. Very helpful and understanding.
I have brought quite a few items from this website recently and only had this one issue with an item that has now been resolved.
Very good quality and probably my new favourite brand. Specially the way customer services treat you and want to help with your query’s. You can tell the brand all round has had a lot of thought put into it and experience. Would definitely recommend.
Thank you

July 30, 2025
Unprompted review
Rated 4 out of 5 stars

The clothes are pretty decent quality

The clothes are pretty decent quality. I recommend going a size up. I had an issue with my returns which came from Royal Mail losing my parcel. I reached out to Julie at the support team and she was amazing and helped me out massively. Thank you !

June 28, 2025
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Rated 5 out of 5 stars

Effortlessly Stylish & Surprisingly Comfortable!


I wasn’t sure what to expect from a crochet twin set, but this blew me away. The craftsmanship is top-tier—every stitch feels intentional, and the fit is spot on. It’s breathable yet structured, making it perfect for warm days or layering up for cooler evenings. I’ve worn it to brunch, the beach, and even a rooftop party, and every time I get compliments. It’s that rare combo of laid-back and luxe. Highly recommend for anyone looking to elevate their summer wardrobe with something unique and head-turning.
Very highly recommend Belier if you're seeking head-turning clothing...

July 1, 2025
Unprompted review
Rated 5 out of 5 stars

Great quality clothing and even better…

Great quality clothing and even better customer service. Would like to mention Julie from the customer care team on the quick and efficient service on 2 occasions. And reading other reviews on bad quality of clothing has to be false reviews. The quality is exceptional

July 1, 2025
Unprompted review
Rated 2 out of 5 stars

Really like the clothes from Belier but…

Really like the clothes from Belier but have bought about 8 pairs of technical/ cargo style trousers and every pair the stitching has come apart in various places from the the undercarriage to the legs. Not well put together at all

June 29, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a shirt from here online and…

I ordered a shirt from here online and as soon as i tried it on i sent it straight back. The shirt felt like a plastic bag and is some of the worst quality material i’ve felt. Since sending it back i have emailed them multiple times about my refund that i have not received and heard nothing back from them either. Customer service is pathetic and the quality of clothing is awful, avoid buying from these.

June 20, 2025
Unprompted review
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Rated 1 out of 5 stars

Belier - very unprofessional company

I placed an order on 30 May, a month before I leave in vacation, and I still haven't received it, they shipped my order with some shitty / no name courier company and it ended up staying 2 weeks in Belgium for customs and then arrived in my country at the local Post office, but no email, no information, nobody tells me wnen or by whom I am getting my order.I strongly DO NOT RECCOMEND, they are the most unprofessional seller I have evet met in my life...

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

A first time purchaser from Belier

A first time purchaser from Belier, I ordered the items at 3:15pm needing the items for the next day. Despite the cut off point being 3pm I paid next day delivery and dropped them a quick email and they were only happy to oblige. Brilliant service and a fantastic product, great fit on the T-shirts too.

June 20, 2025
Unprompted review
Rated 1 out of 5 stars

Absolutely awful!

Absolutely awful! Dirty I'm pretty sure second hand fans! And the customer service is terrible! Emma actually said this looks great! Over £100 I paid and I honestly wouldn't have paid £5 for it at a car boot sale! They have even got a different name on here! They are belyser! Oh and it won't let me share the photos of the cheap dirty fans!

May 9, 2025
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Rated 1 out of 5 stars

Inconsistent sizing across every…

Inconsistent sizing across every garment I’ve purchased, and then to add to the frustration, their customer service response times are shocking. This makes the return process so long and dragged out, to the point where you exceed the returns window for a full refund, therefore are forced to accept store credit. And then the cycle repeats, inconsistent sizing, difficulty returning items…you get the gist.

I’m not one to post negative reviews, but these guys really do need to be called out.

April 10, 2025
Unprompted review
Rated 1 out of 5 stars

No Customer Service

I would give Belier less than 1 star If I could. Purchased a t-shirt from these guys on 9th April and it's now 5th May, still waiting for a refund but seems like nobody from the other end has not been bothered to check on emails. Overall a very poor experience from these guys, it's such a shame because they do a great range of stylish products, but not delivering on customers expectation. I hope someone from customer service gets back to me after they've read my review, and gets in contact.

May 5, 2025
Unprompted review

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