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3.0
5 reviews
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I’m super happy with my purchase! The sizing was spot on and matched the size chart in the product description perfectly. Shipping was crazy fast — got it in just one day here in Poland. Definitely a great experience!
horrible customer service. didn’t send a tracking number and only replied to me in 2 weeks to my email about my order. weren’t helpful at all
I have received my swimwear order; everything looks really beautiful!
However, unfortunately, the set I ordered is quite small for me. It was really weird. One piece swimwear, I order the S/xs and I was fine, very good, and the other one, a two-pieces, was m/L, and I am 175 cm 58 kg, and it was very small; it seams for kids :-(
They told me to return it but the courier is charging 50 euros just to send it from Greece to Poland. So I lost 70 euros :-(
Reply from Belleyou
Dear Jovana,
Thank you so much for taking the time to leave a review and share your experience. We are thrilled to hear that you loved the design and quality of the swimwear!
At the same time, we are genuinely sorry that you encountered a sizing issue and such high return shipping costs. We completely understand your disappointment and offer our sincerest apologies for the inconvenience caused.
Unfortunately, sizing discrepancies between different models can sometimes occur due to variations in cut and collection. We will definitely take your feedback into account when developing new collections.
We deeply regret that the cost of the return shipment was so high. We, unfortunately, cannot influence the tariffs of international courier services. For our part, we are always ready to assist you in choosing the right size based on your measurements to ensure your purchase is successful. We look forward to welcoming you back!
Misleading and inconsistent sizing guide on the website, items don't follow a universal size standard and it's very likely that what you order will not fit you, so prepare to be disappointed. I purchased from them several times and I have a stack of items that are too small / too big – it's a mess.
They don't do exchanges and returns are difficult to make, likely that's intentional. If you're buying from the UK, you basically won't be able to return and refund.
Quality below mass market, prices above mass market. For me the last drop was receiving dirty (yes, underwear) in my order and the best customer services could offer was a discount on my next purchase, not even a refund.
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