Bell Group Ltd Reviews 79

I would like to thank Ellie for helping me with a few problems I had. when you ring Ellie she trys her hardest to help you. She is a pleasant and nice girl to talk to.

Kitchen got put in pretty quickly and job was done really well. All workers were really polite and have done a really good job. Really happy with the end result 😊
Ellie was really helpful and on the end of the phone when I needed any help or had any questions too 😊

WCHG sent these cow boys to my garden. After they left two well established 3½ ft lemon cypruss conifers were left snapped . I checked my ring footage and to my supprise one of the cow boys has used his hand to lean and move the main branch at a 90 degree angle, to be able to paint behind it, snapping it in the process, then they did it to my other conifer at the other side of the flower bed, these conifers are uselees now, and will no longer grow any taller.. These guys have no respect. I will be pursuing compensation via complaints, and if need be court action if WCHG doesn't resolve the issues.

Kitchen install : Walton.
Each and every contractor that played their part in this kitchen installation left it clean/tidy & were polite & professional.

I was made aware in advance of the works to be carried out, as well as the day to day schedule of which trades were in on what day (so helpfull)

Top quality kitchen thank you guys/girls

Absolutely flawless 10/10
Well done Bell👍

All the lads & ladies on site were great! Painter was singing his head off bringing life to our home while he worked. Communication has been amazing, I was kept up to date daily. Everyone has went above and beyond! Love my kitchen.
Liverpool Walton area, I have dealt with Mick, Chris plumber, Ellie and Ian

Love this bell groups know hard work change my new kitchens wow look different beautiful 😍am thank you very much for a bell group

Ellie Beck - who organised all the contractors has been an Angel. Above and beyond customer service! I absolutely stunning new kitchen and every single workman / lady has been so polite and I’m so happy with our new kitchen !

Gavin ford was aware of the damages and crap work carried out by your contractor and made every possible excuse possible one year down the road and still not done anything

Hi hello
This bell group start kitchen work from 21-10-25 until now not completed, left inside our property lot of rubbish and electric job of kitchen not finished also 3 cupboard left in floor not fitted very poor service.

So Bell Group asked me to email them (so I did) 8 weeks have passed and not a dicky bird back from them!!!
They are still Ghost Recruiting too - as they haven’t been able to prove that they aren’t!!

Having them replaced my flat door on 20th jan why it take 5 months after the first vist to replace when flagship aproved it in back in august

[07/11, 10:01] Rita: Shower 🚿
Ken did a fantastic job EXCELLENT if I could score out of 1000 I definitely definitely would 👌👌👌👌
[07/11, 11:38] Rita: I need to give the same review for John like I did for Ken
They have been FANTASTIC AMAZING I'd give the Same score I gave Ken to John as well
[07/11, 10:01] Rita: Shower 🚿
Ken did a fantastic job EXCELLENT if I could score out of 1000 I definitely definitely would 👌👌👌👌
[07/11, 11:38] Rita: I need to give the same review for John like I did for Ken
They have been FANTASTIC AMAZING I'd give the Same score I gave Ken to John as well & Sarah

We recently had refurbishment works carried out by Buston and Maughan, overseen by Bell Group on behalf of Home Housing. As part of this, a new bathroom was fitted. Unfortunately, within just four weeks, we experienced three separate leaks: one from the toilet and two from the bath.

The leaks from the bath were particularly serious, as water came through the downstairs ceiling on two different occasions. Despite four separate visits from Buston and Maughan, each time we were reassured the issue had been resolved—yet the problems persisted.

During the third visit, one of their plumbers completely smashed the bath side panel and attempted to “repair” it with silicone, which was completely unacceptable. On the final visit, I insisted that Denise and Ian from the Bell Group attend to inspect the work. They were visibly appalled by the standard of workmanship and, to their credit, acted swiftly and professionally to put things right.

Although work is still ongoing, the communication and follow-up from Denise and Ian have been excellent. However, based on our experience, I would strongly advise avoiding Buston and Maughan if you want a job done properly. A quick look at their Google reviews will tell you everything you need to know.

Booked in to have all our windows replaced today (29th September) me and my husband have had to book the day off work. Also Had to prepare all the house and the outside so window fitters have easy access to the windows inside and out. Normally the company that BELL group have sourced, arrive at your property bright and early ready to start.

Well…
I waited until 8:30am no one had showed up yet so I ring HOME Group up to find out where the window fitters are, as I have had no phone call with updates at all. Only to be told there was no mention nor slot booked in for me!

BELL GROUP have screwed up yet again! They seem to like lying to you about when work will be carried out yet don’t turn up or lie saying no one was at the property to let the workers carry out the job even though we have a ring camera for the evidence that no one turned up!

Absolutely disgustingly run company. I have had no phone call or text message from them at all! I have had to chase them around!

Iv just had my front door done today until they left I didn't see the state of the mess they left me in pj the manager said after me telling him before the job was started iv just had all new carpets done and decorated I need a nice job the manager who turned up to help was not only rude telling me do u guys mind me watching in my own home proberly didn't want me to see how bad it really was but couldn't do the job to save his life and the discusting work was shocking I wish I could upload photos as no one in the right mind who entertain the quality of this rubbish work that orbit paid bell to do for shame on u guys for leaving this job in such a mess belverdere kent

We are tenants in a National Trust property. Under their 5 year maintenance scheme Bell's were contracted to repaint the property. We've had 3 excellent lads - Ian, Matthew and Jackson. They listened to our concerns regarding our dog, they have kept us informed of their progress and work plan and have clearly marked the painted areas with signs. Basically got on with the job (weather allowing) with minimum disruption to ourselves. Clearly, I can't speak for the rest of the company but if these 3 lads turn up at your door rest assured you won't have a bad experience.

Repeatedly paid off early, never had proper equipment , shambolic

Bell group are terrible, they are currently doing a kitchen refit at my property and every bit of work they have completed has had an issue. They take no pride in their work and its a mess. Looks worse than if I had done it myself and I've never fitted a kitchen. They just lazy and do not care as its social housing. They do not contact you and sometimes don't even turn up. They do not provide updates and ignore emails. I only get any kind of answers from my housing association reaching out to them but its usually lies they have told them to keep them on their good side as its them paying them. Do not use this company to do any work, they are bad at what they do and do not care about their customers or their work. I am currently at 3 weeks and its not finished and no one has turned up today or contacted me.

What was meant to be a 2 day kitchen refit is now into its 24th day with no signs of ending. U
Kitchen still has numerous holes left in walls and ceiling. Flooring was lifted when there was no need to do so and they are refusing to relay it. We have been without a cooker and washing machine for 8 days now as they haven't been back to fit them.

Day1, no one showed up
Day2, kitchen fitters arrived but did nothing as old kitchen not removed
Day 3,old kitchen removed but electrician arrived but materials he needed were not delivered so he couldn't work.
Day 4 ,electrician got Flooring lifted when there was no need for it then left holes in wall and ceiling
Day 5,kitchen units fitted but Flooring not relayed holes left in walls pipes not boxed in and kitchen appliances not fitted.
House left like building site with equipment and materials just abandoned in house.
Day6, nothing
Day7, nothing
Day8, nothing still no contact from bell group as to when work will be finished
Day 9, kitchen still like a building site and have had no cooker or washing machine operating for over a week now .

UPDATE- It is now 26 days after the kitchen refit was meant to start and still no idea when they will be finished. Still waiting on kitchen unit drawers to be completed.
Hole s in Walls have not been filled and I had to attempt to relay laminate flooring as the way they left the floor was dangerous for my children

Lied to from the start about company van and uniform . Then was fired over a text because I refused with another colleague to go back and sort a property that was covered in blood . Then to top it all the manager blocked me when I tried to reply .

Appalling company to work for